What are the policies regarding refunds, rescheduling, cancellations, retakes, and absences?
- Refunds: If your application is not approved, you will obtain a partial refund. The $130.00 processing fee is not refundable. Once the exam has been held, or you have taken the examination, no refunds will be granted.
- Rescheduling: You are allowed only one opportunity to reschedule your initial exam application or retake. The fee to request rescheduling is $130.00 and is not refundable. You may reschedule to an exam date only within your active eligibility period. Reschedule requests must be made by either phone, fax, or e-mail five working days prior to the exam. If you do not take the exam on your rescheduled date, you will forfeit all fees and must reapply.
- Cancellation: You must submit your request to cancel your exam to ASQ Headquarters. Cancellation requests must be postmarked, faxed, telephoned, or e-mailed to ASQ no later than five business days prior to the exam. If you have not used your one-time opportunity to reschedule, you will receive a refund minus a $130 nonrefundable processing charge.
- Retakes: There is no limit to the number of times you may retake an examination; however, you will be charged a retake fee each time. You must retake the examination within two years of your last attempt. If you do not retake within this period, you will have to submit a new application with full certification fees.
- Absence: Notification to reschedule or cancel must be postmarked, faxed, telephoned or e-mailed to ASQ no later than five business days prior to the exam or you will forfeit all fees and need to reapply.