Computer Based Refund, Reschedule and Cancellation Policy

Unapproved Applications: If your application is not approved, you will obtain a partial refund. The $130.00 processing fee is not refundable.
Appointment Reschedule/Cancellation: If you wish to change your exam appointment date or time, you must do so at least 5 days prior to your appointment using the Reschedule/Cancel option on Prometric' s website, or by contacting Prometric's automated voice response system at 800-369-5949 (in North America) or Prometric's Regional Registration Center (outside North America); the website is available 24 hours a day, 7 days a week. There is a $130 fee for changing an appointment. No change may be made within 5 days of your appointment without forfeiting the test fee and needing to re-register and repay the test fee.
Requests for Refund: If you have cancelled your exam appointment with Prometric (or if you have not scheduled your exam appointment) and wish to receive a refund on your exam application fees, you must contact the ASQ Certification Department at cert@asq.org*. Requests for a refund must be received prior to the end of your eligibility period. Requests received after this date will not be accepted. To apply for a future exam after cancelling and receiving a refund, you must submit a new application and pay full costs.

* Please be aware a $130 processing fee will not be refunded to candidates who did not schedule an exam appointment with Prometric