Six Sigma Integration: A Path to Excellence

World Conference on Quality and Improvement vol. 61 - April 2007

Abstract:[This abstract is based on the author's abstract.] The 3M Company's approach to enterprise-wide quality improvement for business results and customer satisfaction is outlined. 3M combines ISO, Six Sigma, lean, business process management, commercialization and supplier management, and its own model for process and product understanding that forms a holistic quality system aimed at improving internal efficiencies and creating customer value for growth. A scorecard has been developed for verifying customers' perceptions of quality against internal metrics.

Keywords: Six Sigma - Finance - Integrated Deployment - Systems Thinking