Reducing Patient Risk From Prescription Instruction Errors – A Six Sigma Approach

A 2008 Quality Institute for Healthcare Web Presentation

North Mississippi Medical Center discovered an unacceptable level of errors in its new prescription instructions for discharged patients. A Six Sigma project team focused the DMAIC (define, measure, analyze, improve, control) approach on these errors. They then developed an innovative metric that reflects patient-centered risk, under the coaching of a Creative Healthcare Master Black Belt.

We’ll walk you through the entire Six Sigma project – including problem identification, charter development, Critical to Quality Tree, SIPOC, process measures, data analysis, root cause, and solution formulation. See how the team delivered a safer process – reducing patient risk by 75% while easing the burden on caregivers.

The presentation is delivered by two Six Sigma Black Belts – Michael O’Dell, M.D., and Jonathan Andell.  O’Dell is a family practice physician and  Chief Quality Officer at North Mississippi Medical Center—2006  Malcolm Baldrige National Quality Award recipient. He is also the director of NMMC’s family medicine residency program. Jonathan Andell is the associate partner with Creative Healthcare USA—a recognized leader in healthcare quality and performance improvement. He specializes in the technical, organizational, and interpretative aspects of modern quality management. Prior to joining Creative Healthcare, he spent 15 years at Motorola where he became one of the first certified Six Sigma Black Belts at Motorola University’s Six Sigma Research Institute.

WEB-BASED

#WH42108

Length: 44 minutes

CEUs and ASQ RUs: None

Fee: Free

Presenters:
Michael L. O’Dell, M.D.
Chief Quality Officer
Director FMRP
North Mississippi Medical Center

Jonathon L. Andell
Associate Partner
Creative Healthcare USA

Sponsored by:
Creative Healthcare