Measure, Manage, Monitor, and Improve: A Case Study on Improving Hand-Washing Compliance

In hospitals, it is accountability with hard data, not fuzzy opinions, that is being demanded more than ever by accrediting bodies and payors. Existing processes must be examined and new ones discovered. The good news is that improved quality inherently lowers costs as it provides better service. Statistical process control provides accountability and is an essential ingredient in the quality effort.

In 2005, Bellin Health System’s measurement control system had over 250 system-level quality indicators. One specific measure, compliance with the Centers for Disease Control guidelines on health care hand hygiene was measured across the entire system. It was also measured at the care center level and the department level where actionable improvement plans needed to be developed to address the specific departmental environment. It was clear to Bellin that the demand for quality and safety information from both accreditation and certification agencies, as well as the general public, would continue to grow.

Bellin used SPC methods like continuous quality improvement charts to assist in the management of this endeavor. In this seminar, see how they waded through the processes and the data to make their measurements more efficient and meet this challenge head-on. By attending this web-delivered case study, you'll understand how statistical process control can provide accountability in your organization.

WEB-BASED

#464866 - Archived Version

Length: 60 minutes

CEUs and ASQ RUs: None

Seminar Fee: FREE

Presenter
Bellin Health Systems
Colleen O'Brien, RN
Carol Bess, RN, BSN

Sponsored by
Statit Software, Inc.