The Cost of Poor Quality

This Webinar (presented by ASQ Canada – Toronto Section) is about a term that is widely used but widely misunderstood. “Cost of quality” isn’t the price of creating a quality product or service. It’s the cost of not creating a quality product or service. Every time work is redone, the cost of quality increases.

A cost of quality (COQ) system enables an organization to measure the impact of quality systems on business performance. Yet, in a study of 393 quality managers, fewer than 35% reported that they systematically tracked COQ. Reasons cited include lack of management support for quality costs, time and cost of tracking such information, lack of knowledge of how to track data, and lack of basic cost data.

WEB-BASED

No dates are scheduled for this course. Please contact ASQ for more information.

Length: 90 minutes

ASQ RUs: 0.3

Presenter
Peter Merrill