A

Bovas Abraham
Professor
University of Waterloo
Institute of Improvement in Quality & Productivity
Waterloo, Ontario N2L 3G1
Canada

Phone No: (519) 888-4567 ext 4475
Fax No: (519) 746-5524
babraham@math.uwaterloo.ca

- Designed Experiments for Reduction of Variation
- Quality Improvement
- Time Series
- Variation Reduction
- Measurement Variation

Guiomar (Gil) F. Andrade
Product Assurance Mgr
Panametrics
128 Green Street
Woburn, MA 01801

Phone No: (781) 899-2719
Fax No: (781) 647-3309
gkand@rcn.com

- Supplier Partnerships: Alliance for Profits
- Implementing ISO in Multi-Cultural Companies
- Supplier Assessment Methods: ISO, MIL
- Effective Self-Auditing

B

Thomas B. Barker
Associate Professor
Rochester Institute of Technology
98 Lomb Memorial Drive
Rochester, NY 14623

Phone No: (716) 475-6005
Fax No: (716) 475-5959
tbbeqa@rit.edu

- Why Experimental Designs Fail
- The Controversial Aspects of Taguchi
- Quality Engineering by Design- The Taguchi Approach
- The Quality Paradox
- Classical Experimental Design - An Overview
- The Dynamic Signal-to-Noise Metric

Nancy Belunis
Statistician
Merck & Co., Inc.
One Merck Drive
P.O. Box 100, WS1E-45
Whitehouse Station, NJ 08889

Phone No: (908) 423-3423
Fax No: (908) 735-1107
belunis@merck.com

- Design of Experiments
- Control Charting Techniques

Thomas J. Boardman
Professor of Statistics
Colorado State University
Fort Collins, CO 80523

Phone No: (970) 491-5721
Fax No: (970) 491-7895
Boardman@lamar.colostate.edu

- Managing the Source Rather Than the End Product
- Statistical Concepts in Quality Improvement
- Feedback Control Systems - Do They Improve Output
- Enumerative vs. Analytic Studies- Basis for Action
- A Problem-Solving Course for Engineers
- Quality Improvement - The Statistician's Role

Davis R. Bothe
President
International Quality Institute
N30 W5030 Landmark Drive
Cedarburg, WI 53012

Phone No: (262) 375-8868
Fax No: (262) 375-8870
drbothe@sprynet.com

- SPC for Short Production Runs
- The Group Chart for Multiple Process Streams
- The 3-D Chart for Within Piece Variation
- Reducing Process Variation
- SPC for JIT
- The Wonders of Normal Probability Paper

Bradford S. Brown
Consultant
Quality & Statistics
1803 Portsmouth Street
Houston, TX 77098

Phone No: (713) 527-9821
Fax No: (713) 527-9821
bravobrad@aol.com

- Statistical Thinking for Managers
- The Role of SPC in Process Industries
- The Tiny Experiment - What Can I get for 10 runs?
- Statistics for Marketing
- ANOVA - The Statistician's Secret Weapon
- Making Cents of Quality

C

Frank J. Corcoran
Consultant

28 Kew Drive
Springfield, NJ 07081

Phone No: (973) 379-7044
Fax No:

- Auditing
- Managing Customer Value
- Measurements of Customer Satisfaction
- Quality Costs

G

Robert M. Gerst
Converge Consulting Group

309 Second Avenue SW, Suite 200
Calgary, Alberta T2P 0C5
Canada
Phone No: (403) 266-0061
Fax No: (403) 269-4272
rgerst@converge-group.com

- Performance Appraisals: Issues & Alternatives
- Improving Processes
- Quality, Productivity, & Competitiveness
- Making the Transformation : Tips & Traps
- The Voice of the Customer

HI

Lynne B. Hare
Associate Director, Technology Guidance
Kraft Foods
Nabisco Technical Center
200 DeForest Avenue
East Hanover, NJ 07936-2833

Phone No: (973) 503-4154
Fax No: (973) 503-4781
lynne.hare@kraft.com

- Graphical Display of Mixture Responses
- Using the New Quality Tools
- Design & Analysis of Mixture Experiments
- Case Studies in Quality Improvement

Larry D. Haugh
Director, Statistics program
University of Vermont
16 Colchester Avenue
Burlington, VT 05401

Phone No: (802) 656-4350
Fax No: (802) 656-2552
haugh@emba.uvm.edu

- Analysis of Standard Deviations in Experiments
- Non-parametric Renewal Estimation of Reliability
- Statistical Thinking in Engineering Curricula

K

Robert L. Klein
President
Applied Marketing Science, Inc.
303 Wyman St
Waltham, MA 02154

Phone No: (781) 684-1230
Fax No: (781) 684-0075
bklein@ams-inc.com

- Voice of the Customer
- QFD Case Studies
- Market Research & Quality
- New Techniques for Listening to the Voice of the Customer

Chip Kloos
Associate
Colgate-Palmolive
909 River Road
Piscatawa, NJ

Phone No: (732) 878-7101
Fax No: (732) 878-7844
Chip_kloos@colpal.com

- Net Content Control Programs
- Net Content Laws and Regulations

L

William J. Latzko
President
Latzko Associates
215 79th Street North
Bergen, NJ 07047

Phone No: (201) 868-5338
Fax No: (201) 868-5338
latzko@att.net

- Deming's System of Profound Knowledge
- A Bank Quality Model
- Achieving Service Quality by Charting
- Control Charts in the Boardroom
- Modern Methods for Managing Service Quality
- Quality of Education in K-12

Burton S. Liebesman

Lucent Technology
69 Pippins Way
Morristown, NJ 07960

Phone No: (973) 898-0082
Fax No:
sandfordl@msn.com

- A Roadmap to ISO 9000 Compliance
- ISO 9000 - A New Way of Doing Business

Dennis K.J. Lin
Dept. of Management Science
Pennsylvania State University
509 G BAB
University Park, PA 16802

Phone No: (814) 865-0377
Fax No: (814) 863-2381
dkl5@psu.edu

- Another look at First-Order Saturated designs
- Run Order - Experimental designs
- Supersaturated Designs

Dr. Mitchell Locks
Lecturer / Consultant
L & G Associates
137 S. Palm Drive, #302
Beverly Hills, CA 90212
Phone No: (310) 276-2950
mitchlock@aol.com

- Process Capability - The new Illity
- Complex Systems Algorithms
- Risk Assessment and Process Control
- Bayesian Analysis in QA

M

Michael J. Mazu
ALCOA-Warrick Operations
Senior Staff Statistician
P.O. Box 10
Newburgh, IN 47630
Phone: (812) 853-4893
Fax: (812) 853-4016

- Interpreting a Significant Interaction Effectively
- Qualities of a Good Statistical Design
- Data Analysis Using Graphical Design
- Evaluating Measurement Error

William P. McMillan

Retired
11590 SW 25th Street
Davie, FL 33325

Phone No: (954) 723-0584
Fax No:

- Understanding and/or Implementing Quality System Standards
- Managing for Quality System Improvements
- Role of Statistics for Managers in Quality Improvement

Robert H. Mitchell
Quality Manager
3M
Bldg 224-06-S-03, 3M Center
St Paul, MN 55144-1000

Phone No: (651) 736-8684
Fax No: (651) 737-8398
rhmitchell@mmm.com

- Statistical Thinking
- Six Sigma
- ISO 9001:2000
- Basic Statistics, Quality tools
- Factorial Designed Experiments
- Response Surface Methodology
- Acceptance Sampling

August B. Mundel
Consultant Engineer

34 Sammis Lane
White Plains, NY 10605

Phone No: (914) 949-5978
Fax No: (914) 949-0350
gusmundel@aol.com

- Ethics in Quality
- Product Safety & Product Liability Minimization
- ISO 9000 Series
- Sampling is Still Very Much Alive
- International Standards
- Product Liability Audit

NO

Wayne B. Nelson
Statistical Consultant

739 Huntington Drive
Schenectady, NY 12309

Phone No: (518) 346-5138
Fax No:
wnconsult@aol.com

- Advances in Accelerated Testing for Better Tests
- Graphical Analysis for Product Repair Data
- Estimate Measurement Standard Error from One Measure
- Accelerated Test Plans - A Review
- How to Make Outstanding Statistical Presentations
- Repair data Analysis with Two Measures of Usage

PQ

Greg Piepel

Battelle Northwest
Pacific Northwest Lab
P.O. Box 999 MS K5 12
Richland, WA 99352

Phone No: (509) 375-6911
Fax No: (509) 375-3641
greg.piepel@pnl.gov

- Mixture Experiments

Joe Pignatiello
Industrial Engineering
Florida State University
2525 Pottsdamer Street
Tallahassee, FL 32310

Phone No: (850) 410-6315
Fax No: (850) 410-6342
pigna@eng.fsu.edu

- Taguchi Methods- Triumphs and Tragedies
- Multivariate Control Charts
- Process Capability Indices

R

John S. Ramberg
Professor
University of Arizona
System / Industrial Engineering
Tucson, AZ 85721
Phone No: (520) 621-2342
Fax No: (520) 621-6555
ramberg@sie.arizona.edu

- Process Capability: Fundamental Issues
- Process Capability Indices: Statistical Issues
- Quality Improvement Through Experimentation
- Total Quality Mgmt.: Thought Rev or Trojan Horse?
- Graphical Methods for Quality Improvement

Jack B. ReVelle
Consultant

14101 Yorba Street, Suite 104
Tustin, CA 92780
Phone No: (714) 665-2483
Fax No: (714) 665-2481
cactus_statman@yahoo.com

- TQM: A Multiple Model Approach
- The Variability Reduction Process
- Process Reengineering
- Integrated Product & Process Development
- TQM: Cultural & Social Aspects vs Technical Aspects

S

Ron D. Snee
Consultant
K W Tunnell Consulting
10 Creek Crossing
Newark, DE 19711

Phone No: (302)369-9981
Fax No: (302)369-0671
rdsnee@aol.com

- The Future of Quality
- Leading Business Improvement
- Increasing the Speed of Continuous Improvement
- Role of Statistical Thinking in Total Quality
- Expanding the Use of Statistical Thinking
- What's Missing in Statistical Education

Dean H. Stamatis
Consultant
Contemporary Consultants
15668 Irene Street
Southgate, MI 48195

Phone No: (734) 281-9182
Fax No: (734) 281-4023
thisvi@provide.net

- ISO Issues
- TQM Issues
- Project Management
- Quality in Service
- Customer Satisfaction
- Training

T

Wayne A. Taylor
Taylor Enterprises

5510 Fairmont Road, Suite A
Libertyville, IL 60048
Phone: (847) 367-1032
Fax: (847) 367-1037
wayne@variation.com

- Six Sigma
- Experimental Design
- Variation Reduction
- Product Development

William H. Trappin
Adjunct Professor
California State Univ. Dominguez Hills
PO Box 129
Fallbrook, CA 92088

Phone No: (760) 723-7718
Fax No: (760) 723-6176
tankerwht@aol.com

- Stimulating an Organization's Participation in TQM
- MIL-Q-9358A: Cost of Quality
- Using Cost of Quality to Guide Quality Improvement

Alvin J. Turner Jr.
Managing Director
Quality Development Associates
P.O. Box 66
Oakville, CT 06779

Phone No: (860) 274-5644
Fax No: (603) 994-3974
alvin.turner@snet.net

- ISO 9000: Is It For Your Company?
- Is SPC the Answer?
- Just Who is my Customer?
- Statistical Shortcuts
- Key Quality Indicators for Mfg. Mgmt
- Quality Costs - Key to Continuous Improvement

UV

Jacob Van Bowen

Applied Business Technologies
517 St Albans Way
Richmond, VA 23229

Phone No: (804) 399-9830
Fax No: (804) 673-8027
vbowen@richmond.edu

- Do You Really Understand Variability?
- Sharing Your Statistical Thinking
- Systems Thinking for a University
- Network with a University? How?

W

Harrison M. Wadsworth Jr.
Consultant
Harrison M. Wadsworth & Associates
660 Valley Green Drive NE
Atlanta, GA 30342

Phone No: (404) 255-8662
Fax No: (404) 250-1493
hwadswor@earthlink.net

- Introduction to ISO 9000 Standards
- Update on ISO 9000 Standards
- Introduction to Taguchi Methods
- Statistical Standards for Sampling
- Quality System Standards

C. Julius Wang
Reliability Engineering Specialist
Navistar Int’l Transportation
7332 Wood Meadows Lane
Fort Wayne, IN 46835

Phone No: (219) 461-1837
Fax No: (219) 461-1814

- Practical Repairable System Reliability
- Process Capability Studies
- Weibull Analysis

Donald Wheeler
Consultant
SPC Press, Inc
5908 Toole Drive, Suite C
Knoxville, TN 37919

Phone No: (865) 584-5005
Fax No: (865) 588-9440

- Basic SPC
- Design of Experiments
- Understanding Variation
- SPC at the Esquire Club
- Evaluating the Measurement Process

James R. White

Retired
PO Box 5255
Kingsport, TN 37662

Phone No: (423) 239-9361
Fax No:
jrwhite@chartertn.net

- Statistical Thinking for Managers
- Statistical Thinking for Process Improvement
- Total Quality: Everyone Wins
- Understanding Variation - Key to Data-based Decisions
- The Deming Philosophy
- SPC for Evaluating, Improving, and Controlling