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Customer Satisfaction Index Template

by Sharma, Aseem

This template can be used to capture and evaluate the degree of customer satisfaction for any manufacturing or service industry organization...

• Filetype: xlsx
• Keywords:Customer Satisfaction Index, Pareto, Scores, Questionnaire, Weighted Score

Use Customer Feedback to Choose Six Sigma Projects

Alstom Power uses product fault reports to improve its processes. Sample article from the November 2003 issue of Six Sigma Forum Magazine...

• Filetype: pdf
• Publish date: 2005-03
• Keywords:Customer Satisfaction