Lean Six Sigma Green Belt for Service

OUTLINE (Return to Main)

Week One

1. Six Sigma overview
2. Define phase:
1. Charters
2. Voice of the customer
3. Stakeholder analysis
4. Team building
3. Introduction to Minitab
4. Measure phase:
1. Process mapping
2. Value stream analysis
3. Basic tools in Six Sigma
4. Failure modes and effects analysis (FMEA)
5. Rolled throughput yield
6. Confidence intervals
7. Measurement system analysis
8. Process capability
5. Project planning

Week Two

1. Analyze phase
1. Basic statistics and probability
2. Analysis of variance
3. Hypothesis testing
4. Correlation and regression
2. Improve phase
1. Introduction to design of experiments
2. Full factorial experiments
3. Piloting
3. Control phase
1. Standardization and documentation
2. Statistical process control
3. Control plans
4. Mistake proofing
4. Project planning

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