Why Quality in Service?
You face a special challenge: Meet customer needs while remaining economically competitive. Automated processes can make an impact, but services are still labor-intensive. There can be no substitute for high-quality personal interaction between service employees and customers. Use quality practices to:
- Understand and improve operational processes.
- Identify problems quickly and systematically.
- Establish valid and reliable service performance measures.
- Measure customer satisfaction and other performance outcomes.
Quality in the News
- Cover Feature: Lean for Distribution Logistics
The August issue of Material Handling Management magazine focuses on third party provider New Breed Logistics — an International Team Excellence award winner — and their use of Lean Six Sigma to increase througput.
Put Quality to Work for You
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