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Process Improvement with the Customer In Mind
- Filetype: doc
- Publish date: 2007-01
- Keywords:Process Management
Case Study: Detect More Defects Sooner
This article details how an Information Technology department of a health insurance company followed a best practice methodology to improve quality and productivity. Read how they used metrics to quantify the benefits of using this methodology and track i..
- Filetype: pdf
- Publish date: 2006-09
- Keywords:Process Management
