Library

Can You Prove Your Continuous Improvement Projects are Profitable?

• Filetype: doc
• Publish date: 2007-01
• Keywords:Continuous Improvement

Service Quality and the Customer

• Filetype: doc
• Publish date: 2007-01
• Keywords:Quality Management

Process Improvement with the Customer In Mind

• Filetype: doc
• Publish date: 2007-01
• Keywords:Process Management

Lean Six Sigma in Financial Services

• Filetype: doc
• Publish date: 2007-01
• Keywords:Lean

Creating a Voice of the Customer System with Impact

• Filetype: doc
• Publish date: 2007-01
• Keywords:Customer Satisfaction

The Quality Representative of the Future

• Filetype: doc
• Publish date: 2007-01
• Keywords:Quality Management

Corporate Culture - Part 1

• Filetype: doc
• Publish date: 2007-01
• Keywords:Customer Satisfaction

Case Study: Detect More Defects Sooner

This article details how an Information Technology department of a health insurance company followed a best practice methodology to improve quality and productivity. Read how they used metrics to quantify the benefits of using this methodology and track i..

• Filetype: pdf
• Publish date: 2006-09
• Keywords:Process Management

Change

• Filetype: doc
• Publish date: 2005-05
• Keywords:Change Management

Six Sigma - Touching the Defects in the Service World

• Filetype: doc
• Publish date: 2005-05
• Keywords:Six Sigma