Free Webinar: Management of the Process for Customer Reported Software Problems
Presented by: John Kendrick (PDF, 14 KB)
This free webinar, sponsored by the Service Quality Division of ASQ, will examine the impact on SLA’s as operational efficiencies and staffing levels change. The benefit to the audience is an opportunity to see how to model and simulate a real-life process for customer reported problems, and how changes in staffing or targeted improvements can impact the overall end-to-end cycle times for product and non-product change problems.
Register now

SAVE THE DATE!
17th Annual Service Quality Conference
September 15–16, 2008
Rosen Center Hotel
Orlando, Florida

This year’s theme will be: Service Quality — The Emerging Body of Knowledge. Take advantage of this opportunity to learn from experts and network with other service quality professionals!

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3-Apr-2008:
Join a Service Quality Body of Knowledge Subcommittee

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