2009-11 SQD Leadership
The Service Quality Division is led by a division board of service professionals from many different industries. We volunteer our time and energy to create and sustain division benefits and services that will help our members to attain excellence in service quality. We invite you to join us.
Elected Offficers
Chair
Robert A. Houle
(617) 972-9400 x2665
robert_houle@tufts-health.com
Chair-elect
Lori P. Dellinger
(810) 237-4957
lori.dellinger@citizensbanking.com
Secretary
Janice M. Peace
(214) 596-7816
jpeace@conexis.com
Treasurer
Alan A. Bruno
abruno52@comcast.net
Vice Chair
Keith S. Joy
(865) 576-5484
joyks@ornl.gov
Immediate Past Chair
Jennifer M. Piccotti
(949) 677-3624
jen_piccotti@yahoo.com
Committee Chairs
Audit Chair
Dale L. Morgan
(918) 743-3111
dlm@gilbreaths.com
Awards Chair
Lorelee McCleary
(517) 367-1756
loreleem@accidentfund.com
Conference Chair
Elizabeth M. Keim
(303) 541-9127
liz.keim@comcast.net
Discussion Board Moderator
Lee Jay Acham
(703) 584-3964
lacham@nish.org
Division-Section Liaison
Lori P. Dellinger
(810) 237-4957
lori.dellinger@citizensbanking.com
Education Chair
Michael W. McDermott
(206) 272-3503
mmcdermott@nish.org
Internet Liaison
Lee Jay Acham
(703) 584-3964
lacham@nish.org
Newsletter Editor
Doreen A. Lewis
i_am_doreen2003@yahoo.co.uk
Nominating Committee Chair
Robert L. Barnes
(413) 744-5838
rlb444@verizon.net
Scholarship Chair
Dale L. Morgan
(918) 743-3111
dlm@gilbreaths.com
SQBoK Project Manager
John L. Iverson
(785) 830-2420
john.iverson@vangent.com
Voice of the Customer Chair
John Miller
(802) 879-2426
jrmil1454@yahoo.com
Volunteer Coordinator
Teressa D. Hupfer
(810) 766-7739
teressa.hupfer@citizensbanking.com
World Conference Liaison
Elizabeth M. Keim
(303) 541-9127
liz.keim@comcast.net
