Quality 101

Quality 101 includes one print-based workbook organized into six modules addressing both the philosophical and application essentials of quality. Each module includes content, tests and an application activity.

Module 1: Quality Benefits

Module 2: The Evolution of Quality

Module 3: Total Quality Management (TQM)

Module 4: Process Management

Module 5: Quality Tools

Module 6: Quality Deployment

Each Quality 101 program delivers content via a print-based workbook (optional for Web users) while the computer exercises are delivered via CD-ROM or the Web.

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