Quality 101

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Quality 101 includes one print-based workbook organized into six modules addressing both the philosophical and application essentials of quality. Each module includes content, tests and an application activity.

Module 1: Quality Benefits

• Quality and profitability
• Benefits to employees, organizations customers and society

Module 2: The Evolution of Quality

• Quality defined
• Quality standards

Module 3: Total Quality Management (TQM)

• Total quality management defined
• Key components
• Philosophies
• Approaches
• Teams in TQM

Module 4: Process Management

• Process management defined
• Principles of process management

Module 5: Quality Tools

• Seven basic tools for quality control
• Benchmarking
• Design of experiments
• Failure mode and effects analysis (FMEA)

Module 6: Quality Deployment

• Quality culture
• Quality strategy
• Quality plan
• Quality function

Each Quality 101 program delivers content via a print-based workbook (optional for Web users) while the computer exercises are delivered via CD-ROM or the Web.

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