Quality 101
OUTLINE (Return to Main)
Quality 101 includes one print-based workbook organized into six modules addressing both the philosophical and application essentials of quality. Each module includes content, tests and an application activity.
Module 1: Quality Benefits
- Quality and profitability
- Benefits to employees, organizations customers and society
Module 2: The Evolution of Quality
- Quality defined
- Quality standards
Module 3: Total Quality Management (TQM)
- Total quality management defined
- Key components
- Philosophies
- Approaches
- Teams in TQM
Module 4: Process Management
- Process management defined
- Principles of process management
Module 5: Quality Tools
- Seven basic tools for quality control
- Benchmarking
- Design of experiments
- Failure mode and effects analysis (FMEA)
Module 6: Quality Deployment
- Quality culture
- Quality strategy
- Quality plan
- Quality function
Each Quality 101 program delivers content via a print-based workbook (optional for Web users) while the computer exercises are delivered via CD-ROM or the Web.
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