Certified Manager of Quality/Organizational Excellence

OUTLINE (Return to Main)

Module 1: Leadership

• Organizational Structures and Culture Leadership
• Leadership Challenges
• Teams and Team Processes
• ASQ Code of Ethics

Module 2: Strategic Plan Development and Deployment

• Strategic Planning Models
• Business Environment Analysis
• Strategic Plan Deployment

Module 3: Management Elements and Methods

• Management Skills and Abilities
• Communication Skills and Abilities
• Project Management
• Quality System
• Quality Models and Theories

Module 4: Quality Management Tools

• Problem-Solving Tools
• Process Management
• Measurement—Assessment and Metrics

Module 5: Customer-Focused Organizations

• Customer Identification and Segmentation
• Customer Relationship Management

Module 6: Supply Chain Management

• Supplier Selection
• Supplier Communications
• Supplier Performance
• Supplier Improvement
• Supplier Certification, Partnerships, and Alliances
• Supplier Logistics

Module 7: Training and Development

• Training Plans
• Needs Analysis
• Training Materials/Curriculum Development and Delivery
• Training Effectiveness and Evaluation

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