Quality Management : Certification/Registration (Management System Standards)
QMS Certification: Down With Disillusionment
Conformity assessment and international standards that cover products and quality and environmental management systems provide mechanisms to ensure the quality of goods and services, but a recent survey reveals that the various certification bodies...
Consultants' Style: Sometimes Less Is More
When medium to small organizations decide to become ISO 9001 or ISO 14001 registered, they often rely heavily on consultants for training, gap analysis, documentation, and management system development. However, because consultants are expensive, these...
How to Fail the ISO 9001 Driver's Test
An ISO 9001 audit can be likened to the process of getting a driver's license when you think of the auditor as a department of motor vehicles tester who must examine your vehicle and its key operators before granting certification. ISO 9001 requires...
ISO 9000 In Service: The Good, the Bad, and the Ugly
When the Centers for Medicare and Medicaid Services began requiring ISO 9001 certification for its new business contracts, claims processing contractor Palmetto GBA decided to pursue certification for its existing contracts as well. Getting a...
Narrow Focus Provides Widespread Benefits
The vision of the University of Northern Colorado's Monfort College of Business (MCB) was to provide Colorado's best undergraduate business program. To accomplish this, the college eliminated all graduate programs, including the state's largest MBA...
ISO 9001 Takes On a New Role – Crime Fighter
In July of 2003 the Phoenix Police Department’s Records and Identification Bureau (RIB) became the first law enforcement organization in the U.S. to achieve ISO 9001 registration as a means of reinforcing its reputation as a reliable information...
A Software Company’s TL 9000 Success Story
When Ulticom, a small software product company, set out to establish a quality management system it considered a number of international standards before pursuing registration to TL 9000, the telecommunications quality management standard based on ISO...
The Proven Way
Proven systems engineering practices can help an organization move toward a standards compliant quality management system (QMS). The systems engineering approach starts with a top-down definition and leads to bottom-up design, build, and verify sequence...
ISO/TS 16949 the Clear Choice for Automotive Suppliers
Automotive suppliers may find it necessary to register their quality systems to different specifications and requirements in order to gain access to world markets or to solidify their positions in regional markets. Several major U.S. car manufacturers...
Should You Transition to ISO 9001:2000?
With the deadline little more than a year away, indications are that fewer than 20 percent of organizations whose business and quality objectives include compliance to the ISO 9000 standards have made the transition. Six ISO 9000 experts present their...
ISO 9000:2000 Experiences: First Results Are In
Results from a product support initiative (PSI) measuring the experiences of organizations using the ISO 9001:2000 quality management system standard will enable the International Organization for Standardization's Technical Committee 176 to determine...
Destination: ISO 9001
When in 1999 Nebraska manufacturer Nucor Corporation announced that it would require each of its Vulcraft divisions to achieve ISO 9001 certification, the Norfolk Division had two paths from which to choose. They decided that rather than wait until the...
Transition to ISO 9000:2000
Organizations can upgrade their ISO 9001:1994 certification to ISO 9001:2000 by using their existing quality management systems (QMS) instead of starting over with the revised standard's format. If the 1994 standard's terminology and format have met...
Demystifying ISO 9001:2000
Part one of this two- part article focuses on clause 6.2 on human resources, which covers determining competency needs and evaluating actions ( including Q U A L I T Y P R O G R E S S I S E P T E M B E R 2 0 0 1 I 65 Demystifying ISO 9001: 2000 Expanded ...
ISO 9002 Works In an Unusual Setting
Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 39 ISO 9002 Works In an Unusual Setting Persian Gulf airport registration overcomes multicultural challenges by Lee C. Bravener Y RECENT SUPERVISION OF AN ISO 9002: 1994 registration audit of the Bahrain ...
In this month’s QP, A.V. Feigenbaum outlines five areas quality professionals must focus on to help their companies succeed as the economy recovers. The article is based on remarks he presented at ASQ’s World Conference on Quality and Improvement in May 2009. For a preview of this article, listen to an interview with Feigenbaum from earlier this year and see his conference presentation. You can also check out his past QP articles.
65th Annual Deming Conference of Applied Statistics
December 7–11 | Atlantic City, NJ
Call Walter Young at 610-989-1622 or e-mail demingchair@gmail.com.
Lean and Six Sigma in Product Development Conference
December 8–10 | Miami, FL
Call Worldwide Conventions and Business Forums at 800-959-6549 or visit www.wcbf.com/quality/5101.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
