Quality Management : Six Sigma


Critical Stage

by West, A.H. "Jack"

Has Six Sigma been a good thing? While this is a straightforward question, there isn’t a simple answer....


Open Access

Tune Up

by Allen, I. Elaine; Davenport, Thomas H.

Six Sigma has many meanings. In its simplest context, Six Sigma can be defined statistically as the attempt to achieve near-perfection by having no more than 3.4 errors per million opportunities, or being 99.997% correct (or defect-free)....


Get Your Checkup

by ASQ Lean Six Sigma Hospital Study Advisory Committee

For nearly 20 years, lean and Six Sigma improvement initiatives have been in the quality spotlight, helping thousands of organizations in the United States and elsewhere. But, are hospitals truly embracing the lean and Six Sigma movement?...


Progress Report

by He; Park; Hu; Knod; Yue

Six Sigma has been a hot topic discussed and implemented globally in the business world, nonprofit organizations and even governments. There is comparatively less research, however, into how to assess the maturity of Six Sigma implementation....


A Lean Six Sigma Breakthrough

by Jing, Gary G.

The relationship between lean and Six Sigma may appear to be simple, but in practice it may be more challenging because there are so many ways to piece the two together....


3.4 per Million: Smart Talk

by Carnell, Mike

When you examine the success of Six Sigma at Motorola, one characteristic that is frequently listed as a critical success factor is the common language it created. That attribute meanders its way into all types of Six Sigma conversations....


A DMAIC Makeover

by Stauffer, Rip

Define, measure, Analyze, improve and control (DMAIC) is the common roadmap for Six Sigma projects. But there are potential weaknesses in this roadmap that could be addressed with a simple, proven adjustment to DMAIC....


Expert Answers: December 2008

by QP Staff

Get your boss to pay for training ... Three or six-sigma process?

Q: I’d like to know which process is better controlled: a three-sigma process or a six-sigma process. If the context of your question relates to statistical process control (SPC), then a six-sigma process is better controlled. Q: Will the new ISO 26000 st...


Newer Better Faster

by Stevenson, James R.; Kashef, Ali E.

The Small Business Administration has indicated that the majority of innovations are consistent with the continuous improvement commonly used in the define, measure, analyze, improve and control (DMAIC) Six Sigma method....


A Dose of DMAIC

by Mukherjee, Shirshendu

Ruby hospital, a multispecialty for-profit facility in Calcutta, India, was the first in Eastern India to embrace ISO 9001 and is the only one in the country to have successfully deployed a Six Sigma improvement program....


Expert Answers: July 2008

by QP Staff

The sigma 1.5 shift ... ISO's origins....


Map Quest

by Cox, Tracy

Raytheon Six Sigma is a proprietary six-step process that Raytheon Co., a defense and aerospace systems supplier, has embedded into its culture. It was developed by an internal team that was guided by the company’s top leadership....


3.4 per Million: Test Drives and Data Splits

by Conklin, Joseph D.

Prediction models are one of a Six Sigma practitioner’s best friends for improving processes. The more complicated and persistent the quality problem, the more useful prediction models can be....


Expert Answers: March 2008

by QP Staff

Outlook on outsourcing ... When does Six Sigma suffice?...


3.4 Per Million: Forget Silver Bullets and Instant Pudding

by Carnell, Mike

 There are no silver bullets or instant pudding waiting to be discovered. There never has been and never will be. This does not mean that there is not some level of benefit to be gained by an organization embracing Six Sigma, the new and improved...


Open Access

Achieve Compliance Through CI

by Chow, Alan F.; Bowman, Ronald; Wittenberg, Leonard C.

Using Six Sigma tools for continuous improvement (CI) is a proven method for meeting or exceeding FDA requirements for medical devices. Optical Integrity Inc., a manufacturer of medical devices, used the Six Sigma define, measure, analyze, improve...


Feiganbaum: Keys to Recovery
A.V. Feigenbaum

In this month’s QP, A.V. Feigenbaum outlines five areas quality professionals must focus on to help their companies succeed as the economy recovers. The article is based on remarks he presented at ASQ’s World Conference on Quality and Improvement in May 2009. For a preview of this article, listen to an interview with Feigenbaum from earlier this year and see his conference presentation. You can also check out his past QP articles.

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