Quality Management : Leadership
Spring Into Action
Last year, I was presented the National Medal of Technology and Innovation. It was a great honor for all of us at General Systems Co.—and for all of us in the quality profession—to be recognized for our efforts related to total quality and innovation....
Expert Answers: September 2009
Accountability ... defining cost reduction ... honing in on confidence intervals....
Guest Editorial: To the New U.S. President
In an age where, it would seem, every other person is a blogger and one can barely manage to read the hometown newspaper on the fly, addressing a future U.S. president on matters of national import seems, well, solipsistic...
The Architect of Quality
Joseph M. Juran 1904 - 2008
Pioneer. Teacher. Consultant. Guru. Each of these words describes Joseph M. Juran, the man who became a giant in the world of quality management and changed how companies do business....
Core Roles in a Strategic Quality System
When establishing and maintaining a strategically viable quality system, senior management defines the roles played by groups, departments, or functions within the organization using risk/benefit analysis to determine the best fit in terms of logistics,...
A Community College's Long-Term Commitment
Committed leadership is essential to maintaining a focus on continual improvement in any organization. Dallas' Richland College proved this when, under the leadership of long-time president Steven Mittelstet, it became the first community college to...
Steady Does It For DynMcDermott
DynMcDermott Petroleum Operations (DM) holds the maintenance and operations contract for the Department of Energy's strategic petroleum reserve. High DOE expectations prompted DM's Malcolm Baldrige National Quality Award journey ten years ago when DM...
Project Teams: How Good Are They?
Project teams have become the basic work units for most enterprises, but there are tough challenges, as illustrated by notable project failures featured in the media in recent years. A recent Quality Progress survey revealed a conflicting picture of...
A Foundation of Trust
Relational based quality teaches organizations to build a foundation of trust based on core values, human dignity and environmental consciousness. Five guiding principles offer a strategy for organizations to enhance their business processes, corporate...
Unsung Heroes of Quality
Not many dedicated quality professionals attain the media-bestowed title of guru. Quality Progress readers respond to a call for examples of outstanding, but frequently overlooked, quality leaders. The eleven persons described represent diverse fields...
Learning From Columbia
In the year since the space shuttle Columbia accident that took the lives of its seven crew members a number of reports say NASA’s management and culture should share the blame. Findings from the accident have significance in all operations...
Quality, Not Quantity, of Management
This article is from the book The Power of Management Capital: Utilizing the New Drivers of Innovation, Profitability, and Growth in a Demanding Global Economy, available through Quality Press, item number Simple Quality for Smaller Organizations
Involving everyone in an organization in a sustainable quality process requires that management understand that the process is both simple and difficult. Paul Revere Insurance Group and UICI Insurance Company each began their quality efforts with the...
Column: Career Corner: Lessons for Leaders
[Abstract from article]Among its instances of effectively distributed leadership, the Strategic Leadership Project report cites an organization where, "Employees at almost all levels are allowed -- and expected -- to act on good ideas without prior...
Connecting the Planners and Doers
Many companies are seeking a way to link business strategy to its implementation. The Two Rings model shows how senior and operations management, each represented by a ring, can contribute their respective knowledge and develop business strategies...
Column: Career Corner: What It Takes To Be a Leader
Ask yourself 10 questions if you think you'd like to be the boss
Ask yourself 10 questions if you think you'd like to be the boss:How much do I like my job?How often do I have to repeat myself?How do I respond to failure?How well do I put up with second guessing?How early do I ask questions when making a decision?How...
Champions of Quality: The New Breed
Q U A L I T Y P R O G R E S S I N O V E M B E R 2 0 0 1 I 35 Champions of Quality: The New Breed Today's leaders are communicators, mentors and advocates for improvement and the bottom line by Debbie Phillips- Donaldson, editor L E A D E R S H I P N HIS ...
New Skills Needed in Medical Leadership
Three leadership processes can aid improvement efforts in the health care field. These are supporting front-line efforts to reduce defects and improve outcomes, aggregating the effects of quality improvement activities, and integrating quality...
On Leaders and Leadership
Systemic leadership is based on core values and competencies as well as on more tangible elements of business excellence. Systemic leadership requires that everyone be responsible for leadership. However, the models embedded in international quality...
Lessons from Team Leaders
Teams are important tools for communication, innovation, accountability, and opportunity in all types of organizations. Therefore, team leadership is a vital function, whether the leader selects the team members or joins a team that is already in...
In this month’s QP, A.V. Feigenbaum outlines five areas quality professionals must focus on to help their companies succeed as the economy recovers. The article is based on remarks he presented at ASQ’s World Conference on Quality and Improvement in May 2009. For a preview of this article, listen to an interview with Feigenbaum from earlier this year and see his conference presentation. You can also check out his past QP articles.
65th Annual Deming Conference of Applied Statistics
December 7–11 | Atlantic City, NJ
Call Walter Young at 610-989-1622 or e-mail demingchair@gmail.com.
Lean and Six Sigma in Product Development Conference
December 8–10 | Miami, FL
Call Worldwide Conventions and Business Forums at 800-959-6549 or visit www.wcbf.com/quality/5101.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
