- Auditing
- Customer Satisfaction and Value
- Environmental Manag. and Sustainability
- ISO 14000
- ISO 9000
- Leadership
- Product Development and Recall
- Quality Function Deployment
- Quality Management
- Software Quality
- Standards
- Supplier Quality
- Total Quality Management
- AS9000
- TL 9000
- ISO/TS 16949
- Certification/Registration (management system Standards)
- Customer Requirements
- Certification
Small Change, Big Impact
Little has changed in the fourth edition of ISO 9001, which was issued late last year by the International Organization for Standardization. ISO 9001:2008 contains no new requirements, so the transition should be painless for most organizations....
Standards Outlook: Ready for Takeoff
The International Aerospace Quality Group (IAQG) is putting finishing touches on the next revision of AS9100, the quality management system (QMS) standard for the aviation, space and defense (AS&D) industries....
ASQ Team Says QMS and EMS Standards Support SOX
The intent of the Sarbanes-Oxley Act (SOX) was to make the financial system of control more transparent and to reduce the incidence of corporate fraud. It soon became evident, however, that compliance with the law’s auditing requirements would be...
Standards Outlook: TL 9000 Measurements Handbook Release 4.0
The Quality Excellence for Suppliers of Telecommunications (QuEST) Forum is the global society dedicated to the quality of telecom products and services. The forum has developed and maintained a single common set of telecom...
QFD in a Managed Care Organization
The application of quality function deployment (QFD) in the healthcare industry has been limited because the healthcare product is intangible and ill defined. Recently, however, a managed care organization used QFD to redesign its member handbook. QFD's...
Mitigate SOX Risk With ISO 9001 and 14001
The CEO and CFO of your company face risks every day. Of course, there are always the financial and competitive risks. But now, because of the Sarbanes-Oxley Act (SOX), those officers must certify......
Widespread Effects of Defects
While other industries are embracing quality initiatives and striving for continuous improvement, the software industry is lagging far behind. Examples of unimaginable schedule slips, cost overruns and defective software products abound....
ISO/TS 16949 the Clear Choice for Automotive Suppliers
Automotive suppliers may find it necessary to register their quality systems to different specifications and requirements in order to gain access to world markets or to solidify their positions in regional markets. Several major U.S. car manufacturers...
ASQ Certification Program Gains Wider Recognition
Certification represents peer recognition of the proficiency and comprehension an individual has shown in regard to a particular quality area at a specific time. Certification through the American Society for Quality is offered to individuals who...
A New Way to Listen to the Customer
The Internet is a source of customer feedback, especially in the conversations in Usenet newsgroups and mailing lists. World Wide Web pages might also be useful, as when individuals use their pages to describe sport and hobby interests. To find...
The TQEM-ISO 14001 Connection
Environmental thinking should be integrated into all company functions. A tool for total quality environmental management (TQEM) is the ISO 14001 standard. Some organizations have gone beyond the ISO 14001 baseline, but initial steps in any TQEM...
The Reverse Appraisal: A Tool for Leadership Development
Feedback from employees helped improve managerial behavior. This reverse appraisal process in a corporate research and development unit focused on leadership skills. Senior managers developed a list of 19 leadership factors. Then a team representing...
