- Cost of Quality
- Customer Satisfaction and Value
- Data Quality
- Design of Experiments
- Global Quality
- Human Resources
- Leadership
- Problem Solving
- Process Management
- Quality Tools
- Sampling
- Six Sigma
- Software Quality
- Standards
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- Total Quality Management
- AS9000
- Career Development
- Software and Technology (for statistics, measurement, analysis)
- Information Management
- Customer Requirements
- Economic Case for Quality
New Frontiers
Self-declared or interview-based surveys are a prime research tool in many application areas, such as risk management, customer satisfaction tracking and social science research....
Salary Survey 2008: Seeing Green
Significant salary discrepancies exist among quality professionals depending on where they work, their gender and whether they supervise others, according to an analysis of QP’s 2007 and 2008 salary surveys. Part 1, section 1 leads off the salary survey p...
Standards Outlook: Ready for Takeoff
The International Aerospace Quality Group (IAQG) is putting finishing touches on the next revision of AS9100, the quality management system (QMS) standard for the aviation, space and defense (AS&D) industries....
The Remedy for a Data Dilemma
In 1994, Bellin Health volunteered for a pilot assessment managed jointly by the Baldrige National Quality Program and the Joint Commission. This assessment helped Bellin focus on developing an integrated measurement system....
Efficiency Gets a New Identity
This article demonstrates the impact RFID will have on existing supply chain processes and the improvements RFID implementation will bring by comparing the benefits of RFID with those of barcode for various supply chain entities. The increases in data cap...
Statistics Roundtable: Back to the Future
Now more than ever, we need to use the kind of critical thinking and deeper process knowledge that predates the explosion of technology and software. By identifying and applying key aspects of the data mining process and then using them in novel...
Standards Outlook: AS&D Standards? Revisions to Improve Supplier Performance
The International Aerospace Quality Group (IAQG) is revising the IAQG 9100 family of standards1 to stay aligned with changes to ISO 9001,...
Challenges in RFID Enabled Supply Chain Management
Supply chain management is the fastest growing application of radio frequency identification devices (RFID), but few organizations are equipped to deal with the accompanying flood of information. Most definitions of RFID emphasize the technological...
Measuring the Cost of Quality for Management
Over the years, few organizations have adopted a reliable method for measuring and reporting cost of quality (COQ) and used it to improve operations. Since the avoidance of reduced profits from quality initiatives is seldom measured or reported by...
Statistics Roundtable: Data Mining for Quality
Allen, I. Elaine; Seaman, Christopher A.
In a 1996 Quality Progress article, Bert Gunter urged caution in the use of data mining based on the extraordinary amount of hype and false promises it was receiving at the time....
Multivariate Tools: Principal Component Analysis
One of the greatest benefits of multivariate thinking and the application of multivariate methods is they show how process variables are interconnected and interrelated. One such tool is known as PCA....
Column: Statistics Roundtable: Another Data Mining Tool
In this column, we introduce the use of a Hotelling's T2 statistic as a data mining tool for large and small data sets composed of many variables. We will show how the T2 statistic, based on a single p-dimensional observation vector (x1, x2, ..., xp),...
Hungary's Journey To Business Excellence
Hungary has emerged as a major European success story, its economy thriving despite the recent worldwide recession. Four Hungarian companies illustrate how quality has led to business success. Using total quality management techniques tailored to fit...
Column: World View: European Statistics Network Grows Rapidly
Aims to increase understanding, idea exchange, networking and professional development
ENBIS now has more than 500 members from 25 countries across the entire European continent plus nine non-European countries, including nine members from the United States, seven from Israel and one from Canada. Most members are...
Column: Frontiers of Quality: Statistical Tools for Six Sigma
What to emphasize and de-emphasize in training
These tools and closely related concepts, such as the design of experiments, are key elements of Six Sigma training and comprise up to half of the standard curriculum. The goal of standard Six Sigma statistical training is to give Green Belts and Black Be...
A Road Map for Quality Beyond Control
This final installment in the "Quality in the 21st Century" helps quality professionals deal with seven problems noted earlier. First, to avoid imposing the one best way, hierarchies and control systems like the ISO 9000 series should give way to...
Intelligence Everywhere: How Technology Can Enlighten and Empower
Automation linked with human insight enhances quality deployment. Information technology and quality are means to pursuing organizational goals. They support evolution of the workplace toward the ideal of a paperless environment in which wisdom and...
