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Moving Organizational Mountains

by Teck, David Choo Kah; Tobia, Peter M.

Q U A L I T Y P R O G R E S S I D E C E M B E R 2 0 0 0 I 49 Moving Organizational Mountains Turnaround lessons from Hong Kong's Towngas by David Choo Kah Teck and Peter M. Tobia ET'S SAY YOU'VE JUST TAKEN CHARGE OF A SLOW MOVING UTILITY IN A HIGHspeed c...


It Takes More Than Sparkling Water

by Oswald, Lisa; Lang, Alexandra

As a customer-focused organization, BHC Co. is a Connecticut utility that has earned many service and product initiative awards, including the 1997 Connecticut Small Organization Quality Award. Customer focus is especially needed in the highly...


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