- Customer Satisfaction and Value
- Engineering
- Global Quality
- Innovation
- Baldrige National Quality Program
- Leadership
- Metrology
- Process Management
- Product Development and Recall
- Quality Assurance
- Quality Control
- Quality Tools
- Six Sigma
- Social Responsibility
- Software Quality
- Supplier Quality
- Total Quality Management
- Career Development
Futures Study
Forces of Change From All ASQ Futures Studies Table 1 1996 1999 2002 2005 2008 Changing values Partnering Quality must deliver bottom- line results Globalization Globalization Globalization Learning systems Management systems will increasingly absorb the...
The Innovation Process and Quality Tools
Cost control and product quality are only capable of sustaining competitive advantage. It takes product or service innovation to create competitive advantage in a global marketplace. Innovation consists of a series of steps like any other business or...
Feigenbaum's Enduring Influence
Armand V. Feigenbaum was one of the first engineers to recognize financial performance as an indicator of poor quality. Together with W. Edwards Deming and Joseph Juran, he established the intellectual framework for quality as a discipline worthy of...
Be Your Own Boss
Traditional quality positions are not offering future opportunities, but quality is ever more important, and people delivering its results are doing this from new positions and new organizations. Positions for trainers, process and supply chain...
Quality in the Fast Lane
The Federal Highway Administration (FHWA) has developed a streamlined approach to assessing its field offices using Malcolm Baldrige National Quality Award criteria as a guide. In the past, field office assessments used either self-assessment or outside...
Education and the Future of Quality
As education goes, so goes quality, since the leadership derived from the educational process provides direction for the future. How ASQ can use student branches and other key resources more effectively to improve quality and education systems for the...
First to the Top
A small, scattered school district in a remote part of Alaska, a suburban school district near New York City, and a mid-sized public university have become the first winners of the Malcolm Baldrige National Quality Award in the education category. The...
Can Single Sourcing Work in R&D?
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National Laboratories of Metrology in the Western Hemisphere
For global competitiveness, efficient national and international trade requires: 3 � Weights and measures organizations that assure uniform and accurate measures used in trade � National or regional measurement standards laboratories � Standards developm...
The 2 + 2 Enhancement Process
Quality assurance programs in higher education institutions in northwest Ohio have benefited from improved articulation among the institutions and local manufacturers. Bowling Green State University (BGSU) has offered an Applied Quality Science (AQS)...
The Value-Added Ratio
The value-added ratio (VAR) can measure improvement in all processes in all organizations. For a given process, VAR equals the time devoted to process steps of interest to the customer divided by the total process cycle time. The typical VAR is less...
The U. S. Semiconductor Industry's Wild Ride
SEMATECH (SEmiconductor MAnufacturing TECHnology) has improved its industry's research and development activities and its supplier infrastructure. This consortium of U. S. semiconductor manufacturers was established in 1987 to revive an industry whose...
