- Customer Satisfaction and Value
- Design of Experiments
- Human Resources
- ISO 9000
- Lean
- Problem Solving
- Process Management
- Product Development and Recall
- Project Management
- Quality Management
- Quality Tools
- Six Sigma
- Small Business
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- Best Practices
- Total Quality Management
- Career Development
It Doesn't Add Up
Bewildered economists offer many theories as to what ultimately led to today’s financial woes. Analysts attempt to untangle how so many factors and variables—banks, mortgages and government oversight—contributed to the mess....
Career Corner: Don't Settle for Shortcuts
Although they have been around for years, diploma mills are increasingly gaining exposure in the internet age, using technology to bombard us with offers for quick degrees that can be obtained with little or no academic effort. People who obtain degrees f...
Simple Tools Improve Complicated Processes
The combined use of simple lean/Six Sigma tools has enabled Wausau Window and Wall Systems in Wisconsin to benefit customers and shareholders by trimming costs and improving cycle times. The method uses fact based analytical tools and methodologies that...
Managing Project Quality
Quality professionals who normally deal with ongoing processes need to know how to manage project quality effectively. Quality initiation and quality closure stages, unique because of the temporary nature of such projects, are often neglected. Failure...
Implementing Quality One Class at a Time
From the Deming philosophy, the following principles were derived as the basis for improving the Manufacturing Processes course: 1. Consumer satisfaction ( students as evaluators of the course) 2. Employee involvement ( students as participants in the co...
A Nation Reconstructed
Rebuilding America's cities requires a quality system supported by quality champions and cross-functional teams. It will take a root cause analysis that acknowledges the American people and the U.S. Constitution as vital elements in the rebuilding....
Small Companies Learn How to Design in Quality
The Design of Experiments (DOX) program at the University of New Hampshire is a partnership between industry and academia. Since 1992 DOX has helped 29 teams from small companies use designed experiments to improve their processes and products. Every...
What's Up Down Under?
Queensland, Australia requires ISO (International Standards Organization) 9000 registration for its suppliers. The requirement includes manufacturers, construction firms, and service organizations. The purpose of the requirement is to encourage...
When Murphy Speaks--Listen
When he reported the loss at the airline's lost baggage claim, the clerk said, " Ohyes, you were on that flight where you have to change planes in St. Louis. People are always losing luggage on that connection because the time between planes is. Such se...
