- Cost of Quality
- Customer Satisfaction and Value
- Environmental Manag. and Sustainability
- Global Quality
- Human Resources
- ISO 14000
- ISO 9000
- Leadership
- Lean
- Problem Solving
- Process Management
- Product Development and Recall
- Quality Management
- Quality Tools
- Safety
- Six Sigma
- Small Business
- Standards
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Total Quality Management
- AS9000
- TL 9000
- ISO/TS 16949
- Career Development
- Information Management
- Customer Requirements
Expert Answers: September 2009
Accountability ... defining cost reduction ... honing in on confidence intervals....
The Right Mix
Six Sigma offers a framework for process improvement based on objective data. W. Edwards Deming once said, “In God we trust: All others bring data.” For many Six Sigma practitioners, that’s become their undying motto....
Salary Survey 2008: Part 1, Section 12: Salary by Industry
U.S. and Canadian survey respondents are a lot alike when it comes to the industries in which they work....
Salary Survey 2008: The Complete Report
51 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years in Current Position Online Section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...
Salary Survey-Regular Employee and Self-Employed Consultants Results
45 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years of Quality Experience and Highest Level of Education Online Section 9 Salary by Number of Years in Current Posit...
Part 1 Section 12 Salary by Industry
Transportation and aerospace products 13.7 77,999 19.1 68,500 Other products 4.2 76,782 5.9 78,104 Service sector Construction services 1.0 $ 82,756 0.9 $ 107,375 Consulting and other professional, scientific and technical services 6.4 94,405 8.0 77,166 ...
Standards Outlook: Auto Industry Drives to Improve Healthcare
The U.S. auto industry has been challenged by its need to compete in a global marketplace while burdened by healthcare expenses for workers and retirees....
Salary Survey – 2006
Regular Employee - Section 12. Salary by Industry
Transportation and aerospace products 14.6 73,759 20.6 68,287 Other products 4.0 74,926 5.2 65,466 Service sector Construction services 0.8% $ 84,698 0.7% $ 93,375 Consulting and other professional, scientific and technical services 6.7 86,784 7.5 85,001...
Salary Survey – 2006
Full Survey
44 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Bringing Lean To the Office
Lean methods produce quicker results than other quality methods, and they readily apply to office work. Lean uses three principles to create more value while reducing waste and cost. A team of college students gained hands-on lean experience with two...
Standards Outlook: The Future of Quality Management Standards
My first column for “Standards Outlook” back in 2000 was about the introduction of the aerospace quality management system (QMS) standard AS9100....
Salary Survey – 2005
Full Survey
45 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Salary Survey – 2005
Regular Employee - Section 12. Salary by Industry
Transportation and aerospace products 12.9 71,016 17.6 65,371 Other products 3.8 64,413 3.1 61,389 Service sector Consulting and other professional, scientific and technical services 5.9% $ 81,632 7.5% $ 80,052 Educational services 1.3 78,273 0.3 95,000 ...
Service + Quality: A Formula for Growth
Have you assessed your career goals and skills in relation to the job market lately?...
Lean Thinking for Knowledge Work
Productivity in the service sector trails manufacturing by a wide margin. Since the early 1990s, the Toyota Production System (TPS) has been heralded as the standard for manufacturing environments, but early attempts to apply it to nonproduction work...
Salary Survey – 2004
Regular Employee - Section 12. Salary by Industry
Canada United States ( Canadian dollars) Average Average Percentage salary Percentage salary Manufacturing sector Chemicals and related products 10.2% $ 75,069 7.0% $ 66,614 Computers and electronic products 9.6 76,551 10.6 63,575 Electrical products 3.6...
Salary Survey – 2004
Full Survey
( For industrial classifications and all tables related QUALITY PROGRESS I DECEMBER 2004 I 25 $ $$$$ $$$$ $$ $$$ $$$ U. S. Salary Changes by Industry 1999 2000 2001 2002 2003 2004 Average Average Average Average Average Average salary Difference* salary ...
Qualitative vs. Quantitative Methods
Using statistical methods in quality management systems (QMSs) has been discussed ever since the advent of total quality management (TQM) and ISO 9000 certification. Yet statistics remain an often neglected component of quality management systems....
Salary Survey – 2003
Full Survey
6. QUALITY PROGRESS I DECEMBER 2003 I 31 Average salary 1999 Average salary 2000 Average salary 2001 Average salary 2002 Average salary 2003 Average salary Change from previous year Change from previous year Change from previous year Change from previous...
Salary Survey – 2003
Regular Employee - Section 12. Salary by Industry
Section 12. Salary by Industry Canada United States ( Canadian dollars) Average Average Percentage salary Percentage salary Manufacturing sector Chemicals and related products 9.2% $ 71,392 5.8% $ 63,162 Computers and electronic products 10.7 73,372 8.2 ...
Improve Service And Administration
Variation in business activities is unacceptable and undermines quality. Statistical methods can be applied to all types of business processes to understand relationships between processes, then document and reduce variation. The several strategies...
Column: Frontiers of Quality: DFSS and Your Current Design Process
Design for Six Sigma (DFSS) is not intended to replace an organization's current design process. Instead, DFSS methodology should be used as a framework at the macro level for deliverables and performance criteria for the design process already in...
Hungary's Journey To Business Excellence
Hungary has emerged as a major European success story, its economy thriving despite the recent worldwide recession. Four Hungarian companies illustrate how quality has led to business success. Using total quality management techniques tailored to fit...
Boost Stock Performance, Nation's Economy
The concept of the American Customer Satisfaction Index (ACSI) was first presented ten years ago by the author before the National Quality Roundtable. Data gathered from the experiences of actual customers had a strong economic imperative: Firms that...
Salary Survey – 2002
Regular Employee - Section 5. Salary by Industrial Classification (web)
Just as in past salary surveys, this year's survey reveals respondents primarily work in the manufacturing sector. Respondents working in the service sector have a higher average salary than those working in the manufacturing sector. For a closer look at ...
Salary Survey – 2002
Regular Employee - Section 6. Salary by Industry (web)
In the United States, quality professionals who work in the food industry and the computer and electronics industry earn the highest average salaries, as Figure A shows. In Canada, the medical devices industry and the chemicals industry receive the top ho...
The Changing Role of Quality Professionals
In the spring of 2002 a survey ASQ Fellow Members was conducted asking opinions and comments on the changing role of the quality professional. A brief compilation of survey results is presented, along with some predictions of expected directions...
Annual Quality Awards Listing
Quality Progress' Quality Awards Listing is a guide to automotive, government, international, national, regional, and state quality related awards and awards programs. Awards listed must be quality related, eligibility cannot be limited to members...
Education and the Future of Quality
As education goes, so goes quality, since the leadership derived from the educational process provides direction for the future. How ASQ can use student branches and other key resources more effectively to improve quality and education systems for the...
Salary Survey – 2001
Regular Employee - Section 4. Salary by Industrial Classification
To further explore the companies for which quality professionals work, the salary survey asked respondents to indicate their companies' primary product or service. Due to space restrictions, the survey didn't include all the North American Industry Classi...
Salary Survey – 2001
Regular Employee - Section 8.
As Figure C (United States) and Figure D (Canada) show, more than half the respondents in the United States and Canada have been in their jobs three years or less. The average salaries of those respondents who oversee other employees typically increase as...
2001 Quality Progress Salary Survey
KAREN BEMOWSKI, formerly an associate editor of Quality Progress, is a senior editor of Windows 2000 Magazine in Loveland, CO. Q U A L I T Y P R O G R E S S I D E C E M B E R 2 0 0 1 I 21 Contents PART 1. Regular Employee Results page Section 1. Salary b...
Quality Tools Largely Absent From Nation's Newsrooms
Q U A L I T Y P R O G R E S S I A P R I L 2 0 0 1 I 35 Quality Tools Largely Absent From Nation's Newsrooms Errors and inaccuracies erode credibility and trust; even the venerable New York Times is vulnerable by Miles Maguire Q U A L I T Y I N T H E M E ...
How Well Does Your Reward System Support TQM?
Linking employee performance to the organization's strategic objectives by Richard S. Allen and Ralph H. Kilmann T O T A L Q U A L I T Y M A N A G E M E N T 52 I Q U A L I T Y P R O G R E S S I A P R I L 2 0 0 1 ECENTLY, QUITE A BIT OF STATISTIcal eviden...
Market Research for Quality in Small Business
Q U A L I T Y P R O G R E S S I J A N U A R Y 2 0 0 1 I 31 Market Research for Quality In Small Business Methods can be reduced in scope and complexity by William L. Rhey and Frank M. Gryna S M A L L B U S I N E S S MALL BUSINESSES CAN NOT AFFORD the lux...
Quality Culture in Small Business: Four Case Studies
Companies of all sizes must focus on four elements in order to determine their quality standing. These include a firm's position relative to market competition, the cost of poor quality for the organization, the quality culture, and the effectiveness of...
Quality Professionals Around the World Share Similar Concerns, Experiences
The International Chapter of ASQ has grown from about 25 members in 1956 to more than 5,000 members in about 90 countries by 2000. Quality professionals worldwide want to hold on to a core set of principles, and similar challenges face the quality...
Salary Survey – 2000
Regular Employee Page - Section 4. Salary by Industrial Classification
The United States and Canada have a similar ratio between respondents who work in the manufacturing sector and those who work in the service sector. The most populous industrial classification is the transportation and aerospace industry; 15.5% of the res...
Salary Survey – 2000
Regular Employee Page - Section 4. Salary by Industrial Classification - Table C
Due to space considerations, the survey could not include all of the North American Industry Classification System (NAICS) categories. Thus, only the NAICS categories populated by at least 2% of ASQ members were listed. In the following, you'll find examp...
Management System Standards Poised for Momentum Boost
Growth in the standards industry is driven by: the ISO 9000 revision; proliferation of sector specific standards; the importance of environmental management; and the future of health and safety management standards. ISO 9000:2000 will be completed...
Column: Standards Outlook: The Art of Creating a Standard
It's easier to be a critic than a playwright
Understanding this process of consensus building may help Quality Progress readers better understand the content of the updated ISO 9001:2000 and ISO 9004:2000 quality management system standards. The ISO Technical Committee (TC) called ISO/TC 176/Sub-Com...
Salary Survey – 1999
Full Survey
22 I Q U A L I T Y P R O G R E S S I N O V E M B E R 1 9 9 9 Table of Contents PART 1 Regular Employee Results Section 1. Salary by Job Title and Nonexempt vs. Exempt Status* 25 Section 2. Salary by Number of Work Hours* 27 Section 3. Salary by Nonexempt...
Quality System Harmonization for Clinical Laboratories
Clinical laboratories would benefit from a rewriting of CLIA (Clinical Laboratory Improvement Amendments of 1988) regulations into a better fit with the ISO 9000 structure. Differences between CLIA and ISO structure include CLIA's inclusion of seven...
What They're Saying about Standards
Fourteen quality experts, including J. M. Juran, discuss strengths, weaknesses, future, and other issues related to standards, especially ISO standards. Strengths include: a positive influence on customer focus; the emergence of ISO 9000 as a global...
Profiting from Quality in the Service Arena
Analyzing the cost impact of internal and external failures is an excellent foundation for cost-of-quality measurement in the service sector. Costs have a different profile in services than in manufacturing, most noticeably in total labor costs, which...
Small Service Firms Face TQM Implementation Challenges
A survey questionnaire mailed to 1,000 small and medium-sized service firms in the United States plus 20 follow-up interviews examined the status, usefulness, and limitations of total quality management (TQM). Firms with 500 or fewer employees were...
Putting Quality in Knowledge Management
Rapid access to expertise within an organization is a purpose of knowledge management. Quality professionals have critical leadership and educational roles in the harvesting of that knowledge and in the management of corporate memory. Knowledge is...
Work Design for Self-control in Financial Services
Interviews with employees of four financial services companies provided information from which to develop self-control checklists. The checklists cover the three criteria that determine if a person is in a state of self-control. The criteria are:...
Safety on the Highways
The ASQ/IHI (American Society for Quality/Institute for Healthcare Improvement) Community Based Breakthrough Series Collaborative on the Prevention of Motor Vehicle Injuries commenced in March 1996 with 18-month projects in 10 communities. The...
Developing a TQM Implementation Model
A 3-D model of quality improvement with individual, team, and organizational dimensions was implemented at a manufacturing firm. The model for this TQM (total quality management) program was built on assumptions that covered: continuous change in all...
A Practical Approach to Service-Supplier Certification
A simple format for a certification plan includes: � The parties involved � A definition of the service provided � The measurable factors of the service � A list of the uncontrollable factors of the service provided � The tolerances agreed upon � The mea...
The Criteria: A Looking Glass to Americans' Understanding of Quality
Process Management is Category 6 in the 1997 criteria of the Malcolm Baldrige National Quality Award (MBNQA). As the sixth of seven installments on the Baldrige criteria, this article notes that the MBNQA is driven by values for which the criteria are...
Salary Survey – 1996
Full Survey
Standard Minimum Maximum deviation Count Mean Median Analyst $ 18,000 $ 82,000 $ 12,727 244 $ 40,850 $ 39,108 Auditor 14,800 100,000 15,121 337 42,991 42,000 Consultant ( independent) 10,000 450,000 44,416 186 76,848 70,000 Consultant ( in- house) 23,500...
Quality and Its Environment in 2010
Four scenarios of the year 2010 have been developed by the American Society for Quality Control Futures Team. First, the global reality scenario is one of worldwide wealth and technological revolution. The information society of 2010 is surrounded by...
Implementing the ISO 9000 Standards in Belgium
In Belgium, 290 companies participated in a study of ISO 9000 certification. About 30% of the respondents were in the chemical and petrochemical sectors. Another 13% were in the iron industry. External motivations were the most important reasons for...
The Reverse Appraisal: A Tool for Leadership Development
Feedback from employees helped improve managerial behavior. This reverse appraisal process in a corporate research and development unit focused on leadership skills. Senior managers developed a list of 19 leadership factors. Then a team representing...
Texas Instruments' and Iowa State University's Experience with the University Challenge Program
Partnerships between higher education and industry support total quality management (TQM) in academia, though there still is some resistance. Iowa State University (ISU) and Texas Instruments (TI) have had such a partnership since 1993, through the...
