- Customer Satisfaction and Value
- Engineering
- Environmental Manag. and Sustainability
- Global Quality
- Human Resources
- Innovation
- Baldrige National Quality Program
- ISO 9000
- Leadership
- Lean
- Metrics
- Metrology
- Problem Solving
- Process Management
- Project Management
- Quality Management
- Quality Tools
- Six Sigma
- Small Business
- Standards
- Statistics
- Supplier Quality
- Teams
- Best Practices
- Total Quality Management
- Compliance
- Certification/Registration (management system Standards)
- Customer Requirements
- err
- Continuous Improvement
PDSA Leads to Top Accolades
Force field analysis. Two-way communication. SWOT analysis. These terms are likely familiar to quality professionals in the manufacturing, service and possibly even healthcare fields. But to those in education? It’s unlikely....
Career Corner: Survive and Thrive
No sector is immune. Manufacturing, IT, finance, healthcare, education, publishing and retail are being affected by conditions that range from slowdown to slow-motion collapse....
Keeping Score
Like most of you, I’ve seen the “latest, greatest thing” introduced in organizations — repeatedly. We observe initial excitement for the new strategy, bursts of employee training, spotty implementation and eventual abandonment of the new approach....
Career Corner: Something Worth Catching
CAGS stands for capability + adaptability + growthability + sustainability. It’s a formula for success in any field....
Strength in Numbers
Finding resources to pursue quality improvement and organizational excellence is the greatest challenge confronting most organizations today, including universities and professional organizations....
Measure for Measure: Short Supply
ASQ’s Measurement Quality Division (MQD) and the National Conference of Standard Laboratories International (NCSLI) have partnered on several projects to promote and enhance the metrology field with an education and training outreach program for...
Achieve Compliance Through CI
Using Six Sigma tools for continuous improvement (CI) is a proven method for meeting or exceeding FDA requirements for medical devices. Optical Integrity Inc., a manufacturer of medical devices, used the Six Sigma define, measure, analyze, improve...
Career Corner: The New Job Security
Security is an international issue that crosses borders. In today's asymmetric war on terrorism, everyone and everything are possible targets....
Online Figures: Don't Throw Out the Baby With the Bathwater
Berthoud High School areas of quality: Suggested areas to strengthen: � Academic planning ( T, S) � Number of staff at extra duty activities ( T, S) � School to life/ college ( T, S) � Input from parents ( T, SIT) � Establishing bridges with postsecondar...
Don't Throw Out the Baby With the Bath Water
Public school accountability prompted by the No Child Left Behind Act requires schools to assess the quality of educational delivery and make changes to assure student academic success, as well as establish a process for continual improvement....
Climbing the Career Ladder: It's Up to You
With as much information on the subject of career development as there is available today, the real challenge is recognizing that you, not your employer, are responsible for your own career development, and then finding a structure to guide your plans....
Building Quality at Veridian Homes
Veridian Homes in Madison, Wisconsin uses several quality methods to improve productivity while reducing impact on the environment. To achieve its goal of promoting and coordinating quality throughout the company, the company employed the National...
Career Corner: Making Performance Reviews Work for You
With rare exception in the course of my work life, I have been fortunate to have reasonable and fair supervisors. One thing they tended to agree on was that performance reviews should be a two-way communication process....
Oklahoma School District Goes Over the Top
In 2005, the Jenks Public Schools in Oklahoma became one of only seven organizations to win the Malcolm Baldrige National Quality Award for education since the category was instituted in 2001. Its data revealed that JPS was already ranked among the best...
Career Corner: How To Become an Internal Consultant
This article is not about how to become an external consultant - it is about enriching your quality job by assuming a role of internal consultant....
New Standard Guides Internal and Supplier Audits
A supplement to enhance ISO 19011:2002, Guidelines on Quality and/or Environmental Management Systems Auditing, has been developed by U.S. experts. The supplement provides guidance for internal and supplier programs and the use of the standard by small...
Feigenbaum on Quality: Past, Present, Future
In an interview held at the ASQ World Conference on Quality and Improvement in Seattle this year, quality pioneer Armand V. Feigenbaum shared his views on the current status and future of quality. Feigenbaum notes that quality has always been a cyclic...
Narrow Focus Provides Widespread Benefits
The vision of the University of Northern Colorado's Monfort College of Business (MCB) was to provide Colorado's best undergraduate business program. To accomplish this, the college eliminated all graduate programs, including the state's largest MBA...
The Metamorphosis of the Quality Professional
Over the next decade, quality professionals can expect to see their roles increasingly absorbed into project management and other areas. To survive in this environment, quality professionals will have to acquire new competencies....
Can the Gurus' Concepts Cure Healthcare?
Representatives of the movement for quality in healthcare present the views of four quality gurus as they apply to managing cost and improving the quality of healthcare. Don M. Nielsen says Philip Crosby's emphasis on prevention and zero defects has led...
Juran, Japan and the profession.
Celebration of Joseph Juran?s 100th birthday (Dec. 24, 2004) began in early May with an event sponsored by the Juran Institute. Quality Progress also ran a cover story profiling his contributions in its May 2004 issue....
Juran, Japan and the Profession
Celebration of Joseph Juran's 100th birthday (Dec. 24, 2004) began in early May with an event sponsored by the Juran Institute. Quality Progress also ran a cover story profiling his contributions in its May 2004 issue....
What's in it for me?
If you?re reading Quality Progress, you are most likely a member of ASQ. If you attend your local section?s meetings, you no doubt constantly hear about the need for volunteers to help with the section?s activities....
Column: Career Corner: What's In It for Me?
If you're reading Quality Progress, you are most likely a member of ASQ. If you attend your local section's meetings, you no doubt constantly hear about the need for volunteers to help with the section's activities....
The Message Is Clear
Information and Analysis Data and information are gathered, integrated and categorized into two types of measures: perfor- MALCOLM BALDRIGE NATIONAL QUALITY AWARD Global marketing and sales group Sector management Reviews Customer and market analysis Com...
Better Public Schools With ISO 9000:2000
Formal standards for learning in public schools are being implemented in the majority of states. The ISO 9000:2000 quality management standards provide a useful structure that can be successfully adapted for the education sector. The National...
Column: Standards Outlook: Test ISO 9000:2000 Understanding
Your ISO 9001:2000 certificate is only as good as the people helping to manage, review, evaluate and update the quality management system (QMS) behind...
ASQ Section and Student Branch Spark Conference
QUALITY PROGRESS I MAY 2003 I 77 ASQ Section And Student Branch Spark Conference by Michael O'Donoghue, ASQ global business development manager and Latin American Quality Conference organizing committee communiations vice chair or the last 11 years, Sect...
Column: Career Corner: Sell Your Contribution To the Bottom Line
Don't be too polite to blow your own horn. Telling people what you have accomplished is good for them as well as for...
Column: World View: European Statistics Network Grows Rapidly
Aims to increase understanding, idea exchange, networking and professional development
ENBIS now has more than 500 members from 25 countries across the entire European continent plus nine non-European countries, including nine members from the United States, seven from Israel and one from Canada. Most members are...
Column: Career Corner: Fired? Tired? Mired?
Your professional development is your responsibility. You have to seek the right environment and then proactively make professional development happen. The Mutual Investment in Individual Development model has been successfully used for more than 30...
First to the Top
A small, scattered school district in a remote part of Alaska, a suburban school district near New York City, and a mid-sized public university have become the first winners of the Malcolm Baldrige National Quality Award in the education category. The...
Become a Baldrige Examiner
Q U A L I T Y P R O G R E S S I D E C E M B E R 2 0 0 1 I 49 Become a Baldrige Examiner The benefits for you, your organization and the quality community are worth the long hours and hard work by Steve Hoisington M A L C O L M B A L D R I G E N A T I O N...
Lessons Learned
Despite the difficulty of transferring technology and methodology from one culture to another, a team from Raytheon has successfully conducted Six Sigma based tactical transformation workshops for Raytheon Business units, their customers, and suppliers...
Who is responsible for your career?
Two perspectives on professional development
Concurrently, employers stopped emphasizing employee loyalty when it became evident that they themselves failed the loyalty test with their employees. Employees move from employer to employer (some with portable benefits, most without) as they struggle to...
Column: Career Corner: Who is responsible for your career?
Plans and actions that distinguish the quality professional of the future:Environmental scanningVision and mission statementsGoals and objectivesAction plansImplement plans, monitor progress and reward accomplishment....
The State of Quality Auditing
Internal, quality, operational, safety, environmental, compliance, and customer-supplier audits will converge in the near future. In particular, the model is likely to be adopted by publicly held organizations. Because many concepts of internal control...
The Education of a Metrologist
Finding and using measurement science resources
Metrology (measurement science) is an interesting and unusual profession. He or she should also have specialized knowledge in several metrology and engineering areas--the most common being mechanical and dimensional measurements, electrical measurements, ...
ASQ Awards Process Lets You Put Your Mark on Quality
Nominating process is open and easy
As we approach the Nov. 1 deadline for nominations, I am encouraging all ASQ members to help us identify qualified candidates for the next round of awards. You should also use an ASQ nomination form as a guide for professional development. You do not have...
Column: One Good Idea: ASQ's awards process lets you put your mark on quality.
[Abstract from article]
The awards process provides an opportunity to shape the future of quality by bestowing recognition on those whose work deserves wider acclaim. It can also be a professional development opportunity, because the nomination...
Building a Better Doctor
The leadership of the faculty, with support from the majority of members, deliberately chose to make a Q U A L I T Y P R O G R E S S I J U N E 2 0 0 0 I 47 Content review group Associate deans, HoD, DEDE Block chair Case coordinators problems 1- 69 Depar...
The Call of Quality: Doing Right Things Right
Models of excellence and doing the right thing are found in codes of ethics, certification programs, and award criteria. In this era of competitiveness and complexity, people and their organizations are challenged to understand the multiple aspects of...
QS-9000 Customer Satisfaction Monitoring Isn't Working
Why customer satisfaction monitoring won't work Problems that small and midsize suppliers have monitoring customer satisfaction occur in four areas: � Transaction distance from the customer and the end product � The relationship with important customers ...
To Be a Problem Solver, Be a Classicist
Intuitive individuals and teams form mental images of the activities involved in the problem, 48 I Q U A L I T Y P R O G R E S S I J U N E 1 9 9 9 T O B E A P R O B L E M S O LV E R , B E A C L A S S I C I S T 1. Creative 2. Leader 3. Analytical 4. Struc...
Measuring Up in a Cincinnati Suburb
The Indian Hill public school system has used the framework of the Malcolm Baldrige National Quality Award (MBNQA) to improve itself. Indian Hill participated in a 1995 Baldrige Award pilot program for educational organizations. Only 19 applications...
Go with the Flow: Stress and the Quality Professional
He or she must train employees in quality skills, facilitate teams to improve processes, and convince line managers Go With the Flow: Stress and the Quality Professional Tips to decompress and improve your work life by John R. Dew D Figure 1. Mountain Cl...
NCR's Quality Turnaround
A two-phase quality improvement program at NCR supported its efforts to cut operating losses and increase revenue after the company became independent from AT&T. Phase one of the program involved five principles tied to operational performance:...
Continuous Improvement: The Key to Future Success
Business excellence is built on focused strategies and aligned initiatives. For Texas Instruments Defense Systems & Electronics (DS&E), the Malcolm Baldrige National Quality Award criteria provide the foundation. After winning the Award in 1992, DS&E...
Mitsubishi Seeks to Create a Model U.S. Workplace
Change in the work environment at the Normal, IL site of Mitsubishi Motor Manufacturing of America Inc. (MMMA) is being structured by 34 recommendations from former U.S. Labor Secretary Lynn Martin and her task force. The Martin analysis grew out of...
Insights Into Improving Organizational Performance
The continuous quality improvement (CQI) implementation at Cheshire Medical Center has produced its share of lessons learned. It is important for senior and middle management to buy into and lead the initiative. They can communicate by displaying...
The Bossless Performance Review
78 Quality Progress/ June 1996 The Assessed Behaviors Leader of prayer In the role of preacher, the pastor: � Is challenging in preaching � Is effective in delivery � Chooses themes and subjects that are relevant and timely In the role of spiritual guide...
Are You a Right-Brain or Left-Brain Thinker?
Quality professionals should be open to various styles of thinking. Right-brain thinkers tend to be analytical, logical, rational, and sequential, while left-brain thinkers are more likely to use interrelationships, intuition, and synthesis....
Power in Organizations: A Look Through the TQM Lens
Successful relationships between empowered employees and their supervisors depend on judicious use of organizational social powers. These powers can help elicit commitment from employees in the TQM (total quality management) environment. The three...
This Couldn't Happen in My Back Yard!
Quality practitioners should have interdisciplinary training in engineering, management, and statistics, but few colleges and universities in North America provide such cooperative programs. A case study demonstrates the failings of those who do not...
But It Takes Too Long . . .
Quality improvement projects can consume too much time. The Juran Institute studied twenty projects of 10 clients in 5 industries. The average project took 68.1 weeks; 62.8% of that time could have been eliminated. Inadequate management preparation...
Total Quality in K-12 Education
Transformational change in U.S. schools is necessary for continuous improvement. A TQM (total management quality) culture in K-12 education requires a new organizational structure in which everyone is responsible for quality. In such an environment,...
The ASQC Fellows Project
The American Consumer Satisfaction Index (ACSI) is a valuable tool, though it should be used carefully. A January, 1995 roundtable discussion among six ASQC (American Society for Quality Control) fellows focused on the ACSI. Uses of ACSI include:...
Visioning: The Concept, Trilogy, and Process
An organization's members need a vivid image of perfection. Resources for this vision include the visioning concept, vision trilogy, and visioning process. The visioning concept empowers organization members to strive for tomorrow's goals. The vision...
