- Cost of Quality
- Customer Satisfaction and Value
- Engineering
- Global Quality
- Human Resources
- ISO 9000
- Leadership
- Problem Solving
- Process Capability
- Basic Quality
- Process Management
- Quality Control
- Quality Management
- Quality Tools
- Standards
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- Total Quality Management
- Compliance
- Customer Requirements
- Economic Case for Quality
Quality Glossary
Five years after it published its first glossary of quality terms, ASQ has revised that glossary with updated definitions and new entries, many from the lean glossary published in 2005. This reference of terms, acronyms, and prominent figures in the...
Annual Quality Awards
The Annual Quality Awards Listing is a guide to automotive, government, international, national, and state quality related awards. The list is organized by type, the award's name and sponsor, criteria, contact information, and notes. To be included in...
One Size Does Not Fit All
It has been said that academia has lagged behind practice in the development of quality management methods and philosophies, yet academia has done a good job of propagating these concepts. Now academic research has developed two new concepts that will...
Advancing From Compliance To Performance
Poor ethics has recently been recognized as a controllable factor that can either make or break and organization. If organizations would practice ethics as a logic-based discipline and quality problem, they would reach higher levels of performance that...
Crosby's 14 Steps to Improvement
In order to be successful, a company quality improvement effort must be well thought out and implemented according to plan over a long period of time. It requires management to stay at it constantly. Philip Crosby's 14-step quality improvement program...
Feigenbaum's Enduring Influence
Armand V. Feigenbaum was one of the first engineers to recognize financial performance as an indicator of poor quality. Together with W. Edwards Deming and Joseph Juran, he established the intellectual framework for quality as a discipline worthy of...
Timeless Wisdom From Crosby
Philip Crosby's book, Quality Is Free, changed the way managers looked at the cost of poor quality. Written 25 years ago, Crosby's management principles are as valid today as ever. Thirteen quotations from the book illustrate Crosby's deep insight into...
A Bare Bones Look at the Bottom Line
A basic premise of the quality revolution is that quality increases profits. While customers generate profit in the traditional way, quality focuses on money not spent as the result of improved practices. Quality alone, however, does not guarantee...
Can the Gurus' Concepts Cure Healthcare?
Representatives of the movement for quality in healthcare present the views of four quality gurus as they apply to managing cost and improving the quality of healthcare. Don M. Nielsen says Philip Crosby's emphasis on prevention and zero defects has led...
Juran, Japan and the profession.
Celebration of Joseph Juran?s 100th birthday (Dec. 24, 2004) began in early May with an event sponsored by the Juran Institute. Quality Progress also ran a cover story profiling his contributions in its May 2004 issue....
Annual Quality Awards Listing
The annual Quality Awards guide to automotive, government, international, national, and state quality awards lists the type of award, award name and sponsor, criteria, contact information, and notes. To be listed, awards must be quality related, must...
Juran, Japan and the Profession
Celebration of Joseph Juran's 100th birthday (Dec. 24, 2004) began in early May with an event sponsored by the Juran Institute. Quality Progress also ran a cover story profiling his contributions in its May 2004 issue....
Offense and Defense
To improve its quality, an enterprise must fight two battles. It must prevent new problems, such as wear and tear on equipment, increasingly stringent customer requirements, new product introductions and employee turnover, from affecting its processes....
The Seven Deadly Sins of Quality Management
Root cause analysis is the structured investigation of basic causal factors leading to quality failure. When the root cause resides in the fundamental values of an organization, eradication can be extremely challenging. Problems ascribed to...
How to Achieve Operational Excellence
Quality improvement systems can contribute to operational improvements, but they cannot eliminate operational costs arising from deviations and nonconformances caused by human error. In order to grow in today's competitive business environment,...
Annual Quality Awards Listing
Quality Progress' Quality Awards Listing is a guide to automotive, government, international, national, regional, and state quality related awards and awards programs. Awards listed must be quality related, eligibility cannot be limited to members...
Organize Your Quality Tool Belt
Quality professionals adopt and adapt techniques from other fields to satisfy the need to apply their skills to a wide variety of processes and situations. To someone new to the profession, this array of tools may seem overwhelming, but upon closer...
Quality Glossary
A handy reference is provided of quality terms, acronyms, and key people in the history of quality. Information is derived from a variety of sources and compiled by the editorial staff of the American Society for...
Russia's Journey Toward Performance Excellence
Industrial enterprises move from traditional quality control to a focus on organizational planning, process improvement and customer satisfaction
This move shifts the focus from quality control and inspection to organizationwide quality planning and improvement of all processes rather than only those that affect product quality. Planning for quality control of products and production processes, inc...
Column: World View: Russia's Journey Toward Performance Excellence
Russian industrial enterprises move from traditional quality control to a focus on organizational planning, process improvement and customer satisfaction....
Philip B. Crosby's Mark on Quality
Q U A L I T Y P R O G R E S S I O C T O B E R 2 0 0 1 I 25 Philip B. Crosby's Mark on Quality His teachings will continue to touch lives for years to come by Kristen Johnson, assistant editor Q U A L I T Y G U R U S RECENT ARTICLE IN the Orlando Sentinel...
What Is Quality?
Pirsig defines quality In our opinion, you must go all the way back to Shewhart's pronouncements about quality to find an Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 57 Ishikawa's D E F I N I T I O N O F Q U A L I T Y In short, level one quality me...
Excellence in Our Communities
If the model is to succeed, it must be simple and based on 1. Forming 2. Growing 4. Maturing 3. Consolidating 5. Terminating Voluntary Sector Excellence Model FIGURE 1 Q U A L I T Y P R O G R E S S I A P R I L 2 0 0 1 I 59 Excellence In Our Communities H...
Fire in the Hole
Quality professionals must be able to measure progress by creating a baseline to determine the effectiveness of their programs. The Japanese process known as kaizen refers to continuous improvement of quality to internal customers, which reduces costs....
"You Just Print Checks, Right?"
A payroll processor becomes registered to ISO 9001
Dominion Systems, with 20 employees, is currently the largest local payroll processor in Western Michigan, handling payroll for nearly 400 different companies. By looking at individual elements of the standard, you can see what Dominion Systems did to mak...
Column: Emerging Sectors: "You Just Print Checks, Right?"
Dominion Systems, with 20 employees, is currently the largest local payroll processor in Western Michigan, handling payroll for nearly 400 different companies. But the challenge was that Dominion was growing at a very steady rate and needed to do...
Project management--the next big thing.
Project software has been developed, and thousands of people are taking project management classes. Learn and use project management. I think ASQ and quality's next explosive growth will come from work visionaries who can integrate process management (qua...
Our Work Future As Seen By Phil Crosby
Deming is gone and Juran less active, but Crosby remains, standing head and shoulders above most in the quality profession. Crosby: Quality and Me: Lessons from an Evolving Life [San Francisco, CA: Jossey Bass, 1999] is my autobiography. Crosby: I've star...
To Be a Problem Solver, Be a Classicist
Intuitive individuals and teams form mental images of the activities involved in the problem, 48 I Q U A L I T Y P R O G R E S S I J U N E 1 9 9 9 T O B E A P R O B L E M S O LV E R , B E A C L A S S I C I S T 1. Creative 2. Leader 3. Analytical 4. Struc...
Quality Today: Recognizing the Critical SHIFT
Five inevitable trends in quality exist today and will continue to develop. First, quality goes softer, in that organizations must attend to the emotional, psychological, and social needs of their employees. Only then can teamwork, cross-functional...
Improving the Quality of Family Life
Quality principles and tools have helped the parents and children in this family. Even though families differ from business organizations in how individuals become members and in the nature of leadership, many quality concepts are applicable to both...
Keeping Neat Records of Noncompliance Is Not Quality
Quality management must be embedded into the operations of the organization. It requires a culture in which transactions and relationships are consistently successful. Leaders of successful organizations need the absolutes of leadership: agenda for...
COQ Systems: The Right Stuff
Cost of quality (COQ) is a performance measurement system that supports the implementation of quality improvement programs. Developed by J. M. Juran and others in the early 1950s, these measurements of poor quality were promoted by the ASQC Quality...
TQM Within FORTUNE 500 Corporations
96.7% Yes 3.3% No ( n = 92) 10. If such quality teams exist, are they put together by: 17.0% Management 4.6% Employees with an interest in the area or problem 78.4% Both ( n = 88) 11. When quality teams are formed to address issues of concern within the ...
The Journey Might Wander a Bit. . .
As winners of the 1995 Malcolm Baldrige National Quality Award (MBNQA), Armstrong World Industries' Building Products Operations (BPO) and Corning's Telecommunications Products Division (TPD) have much in common. Both have adopted quality principles...
Renewing American Civilization, Pillar Five: Quality as Defined by Deming
Empowerment is a key to societal quality. W. Edwards Deming has encouraged this by codifying the decency, hard work, integrity, and sincerity found in America. Other communicators who have increased the awareness of quality include Philip B. Crosby,...
Implementing Deming's Fourth Point
Acceptable quality distribution (AQD) and quality-based incentive pricing (Q-pricing) should replace the acceptable quality level (AQL) approach in procurement. This is how to satisfy W. Edwards Deming's 4th point on avoiding price as the sole...
Power in Organizations: A Look Through the TQM Lens
Successful relationships between empowered employees and their supervisors depend on judicious use of organizational social powers. These powers can help elicit commitment from employees in the TQM (total quality management) environment. The three...
What Do Managers Really Think of the ISO 9000 Registration Process?
Forty Colorado companies were surveyed about the ISO 9000 registration process. Each company was ISO-9000 registered, and the key ISO 9000 person at each firm answered the 22 open-ended survey questions. Results indicate that 85% of the firms sought...
Overcoming the Real Issues of Implementation
Total quality management (TQM) initiatives encounter problems of language, measurement, focus, infrastructure, time, and cultural change. The language of TQM implementation at GEC Plessey Semiconductors (GPS) emphasizes customers, teamwork, and...
