- Customer Satisfaction and Value
- Engineering
- Innovation
- ISO 9000
- Problem Solving
- Process Management
- Quality Management
- Quality Tools
- Software Quality
- Statistics
- Total Quality Management
- Career Development
- Certification/Registration (management system Standards)
- Information Management
- Continuous Improvement
Quality Goes to College
Higher education is seeing increased interest in quality management methods in response to the federal government's recommendation that they embrace the culture of continuous innovation and quality improvement. An overview is given of the types of...
TRIZ: A Creative Breeze for Quality Professionals
TRIZ, a systematic approach to creative thinking originating in Russia, can help quality professionals develop new approaches and solutions to quality problems. Its creator, Genrich Altshuller, wanted a systematic approach based on the rules of...
A Quality Library for a Desert Island
A key skill for any quality professional is knowing where to find the answers to questions. After more than 20 years in the quality business, I find my workday is a healthy mixture of old and new questions....
Training : It's Not Always the Answer
Employers need employees who perform well, and while training is one way to achieve this goal, it isn't the only way. A training needs analysis assesses current performance and defines desired performance, with the gap between the two states...
Your Gateway to Quality Knowledge
For the past decade, the Quality Information Center (QIC) at ASQ’s Milwaukee headquarters has collected and compiled material from quality professionals in academics, manufacturing and service to create a definitive quality body of knowledge....
A Sailing Metaphor
Spring has finally settled in beautiful rural Pennsylvania. This morning, I am driving to my new contract assignment....
A Software Company’s TL 9000 Success Story
When Ulticom, a small software product company, set out to establish a quality management system it considered a number of international standards before pursuing registration to TL 9000, the telecommunications quality management standard based on ISO...
Put Some SAAS in Your Career
Have you ever wondered why friends, associates or co-workers get ahead faster or move on to other positions? Have you ever assessed your own career?...
Column: Career Corner: Fact Based Career Decisions
Use readily available data to make career...
Column: Career Corner: The butcher, baker, candlestick maker--and you.
Everyone, including quality professionals, needs to be prepared for change. It happens. Career transition happens to butchers, bakers, candle-stick makers--and specialists in the field of quality. It happens by choice. It happens by chance. At a...
Building a Better Doctor
The leadership of the faculty, with support from the majority of members, deliberately chose to make a Q U A L I T Y P R O G R E S S I J U N E 2 0 0 0 I 47 Content review group Associate deans, HoD, DEDE Block chair Case coordinators problems 1- 69 Depar...
Distance Learning in a Cyber Classroom
Quality Progress/ July 1998 43 HEN I FIRST CONSIDERED CONDUCTing A quality technology course on the Iowa Communications Network ( ICN), I assumed I would be joined by a couple of camera operators, a sound person, and maybe someone from makeup. Excellent...
Can Benchmarking for Best Practices Work for Government?
Best practices imported from other organizations allow public sector agencies to improve service delivery. Benchmarking in the private sector goes back to Henry Ford and the Japanese dantotsu concept. Among the purposes of benchmarking for government...
Are Students the True Customers of Higher Education?
Whether students are customers depends on their roles. Clarifying these roles will help institutions of higher education improve customer focus and the implementation of total quality management. The Malcolm Baldrige National Quality Award education...
Relearning the Learning Process
Quality learning applies learning research and total quality to education. Learning research finds, for example, that people learn through a continuum of experiences from data to information to knowledge to understanding to wisdom. Other research...
