Progress Report
Six Sigma has been a hot topic discussed and implemented globally in the business world, nonprofit organizations and even governments. There is comparatively less research, however, into how to assess the maturity of Six Sigma implementation....
Futures Study
Forces of Change From All ASQ Futures Studies Table 1 1996 1999 2002 2005 2008 Changing values Partnering Quality must deliver bottom- line results Globalization Globalization Globalization Learning systems Management systems will increasingly absorb the...
Army Aviation Depot Does an About Face
A few years ago the Corpus Christi Army Depot (CCAD), which provides maintenance, repair, and overhaul of the Air Force Pave Hawk helicopter, was in danger of losing the contract because of problems with turnaround time and cost overruns. CCAD’s...
Living Inside China's Quality Revolution
Quality processes in China today continue to be influenced by remnants of ancient policies and practices. When Huawei Technologies, one of China’s largest telecommunications manufacturers, recently declared its intention to become the Toyota of the...
Salary Survey – 2006
Full Survey
44 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Salary Survey – 2006
Regular Employee - Section 13. Salary by Geographic Location
1 68,000 68,000 Coordinator 45,000 60,000 7,523 3 52,843 53,529 Director 36,000 86,000 21,691 5 66,500 75,000 Educator/ instructor 35,000 119,000 42,568 3 73,000 65,000 Inspector 37,000 50,000 7,055 3 41,917 38,750 Manager 50,000 106,000 13,961 31 76,702...
A Roadmap For Change
This excerpt is from the book Juran Institute's Six Sigma Breakthrough and Beyond. The book is available from Quality Press, item P1089. Copyright restrictions do not allow its individual sale or its placement on My ASQ....
Create a Better Life With Quality Tools
The same quality principles needed for business success may be applied on an individual basis to improve both professional and personal lives. For the process to succeed, standards must be identified, set and measured....
100 Years of Juran
An interview with Joseph M. Juran reveals an inspirational story of his struggle to overcome the challenges of emigration, childhood poverty, and the Great Depression to become one of quality’s leading gurus....
Quality's Identity Crisis
James Lipton concludes each interview for the Bravo Cable Network's "Inside the Actors Studio" with 10 questions. I've found one of these useful for dialogue about careers. It asks for a profession, outside of your own, you wouldn't want to pursue....
Column: Standards Outlook: Technology and World Leadership
This month's column will be a bit unusual in that it does not look forward so much as look back. I am writing as the conflict in Iraq is winding down...
College and University Programs in Quality
A list is provided of more than 100 colleges and universities offering courses, programs, and degrees in quality related fields. The list is both alphabetical and geographical and indicates the type of institution and certificates or degrees offered....
Annual Quality Awards Listing
Quality Progress' Quality Awards Listing is a guide to automotive, government, international, national, regional, and state quality related awards and awards programs. Awards listed must be quality related, eligibility cannot be limited to members...
Column: World View: Samsung Uses Quality To Grow
Korean giant draws on just about everything in the toolbox to reach its goals
The Samsung Quality Award was established in 1993 to recognize business divisions by using criteria developed from the Baldrige Award, ISO 9000 quality management standards and the company's own business operation standards. Nearly 70% of Samsung's qualit...
Annual Quality Awards Listing
Annual Quality Awards Listing compiled by Corinne N. Johnson, Editorial Assistant he annual Quality Awards Listing is Quality Progress' resource guide to automotive, government, international, national, regional and state quality related awards and award...
Big League Quality
Today, the company manufactures wood bats, aluminum bats and hockey sticks in six plants in the C Q U A L I T Y P R O G R E S S I A U G U S T 2 0 0 1 I 27 Q U A L I T Y AT P L AY Branding a bat with the famous Louisville Slugger trademark. Player Record...
Semiconductor Assembly Council Promotes Use of Quality Tools
The member companies of the Semiconductor Assembly Council represent manufacturers, assembly and test subcontractors, and end user companies. SAC was established to certify subcontractor quality and process control systems. The member firms represent...
Changing Management Styles Put Their Mark on Industry
The nature of management is changing, and in the 21st century, it will depend on basic elements such as leadership, processes, and organizations. Successful leaders can communicate their vision effectively and inspire everyone in the organization to...
21 Voices for the 21st Century
The interplay of quality, e-quality, and equality in the comments of 21 individuals provide a preview of the future of quality in the new century. The editors of Quality Progress, with input from many sources, have selected 21 original thinkers...
On Leaders and Leadership
Systemic leadership is based on core values and competencies as well as on more tangible elements of business excellence. Systemic leadership requires that everyone be responsible for leadership. However, the models embedded in international quality...
Brazil and ISO 9000
Why a developing country is a world leader in certification
Most of the companies in Brazil were certified by ABS Quality Evaluations, BVQI, Lloyd's Register, DNV and SGS International Certification Services, all internationally known certification bodies. Lack of ISO 9000 certification seemed to be a barrier, but...
Quality in the 21st Century: Quality Profession Must Learn to Heed Its Own Advice
The quality profession has met many challenges in the 20th century. But it is time to think about improvement. Quality has its roots in the early 20th century growth of the middle class and the need for mass produced goods. The General Motors of...
Quality Today: Recognizing the Critical SHIFT
Five inevitable trends in quality exist today and will continue to develop. First, quality goes softer, in that organizations must attend to the emotional, psychological, and social needs of their employees. Only then can teamwork, cross-functional...
NCR's Quality Turnaround
A two-phase quality improvement program at NCR supported its efforts to cut operating losses and increase revenue after the company became independent from AT&T. Phase one of the program involved five principles tied to operational performance:...
The Pursuit of Happiness
Market-based management (MBM) applies free-market concepts to organizations. It is an alternative to the traditional, Taylor-based management found in command-and-control firms. MBM management thrives in a community of individuals who are valued,...
Implementing a Supplier Scorecard Program
Improving supplier performance is crucial in the highly competitive and customer-driven electronics industry. Conner Peripherals has used a supplier scorecard program to track the work of its vendors. Such a program requires internal support from...
