- Criteria for Performance Excellence
- Customer Satisfaction and Value
- Global Quality
- Human Resources
- Baldrige National Quality Program
- ISO 14000
- ISO 9000
- Leadership
- Lean
- Problem Solving
- Quality Assurance
- Quality Control
- Quality Management
- Safety
- Six Sigma
- Standards
- Statistical Process Control (SPC)
- Statistics
- Total Quality Management
- Information Management
- Customer Requirements
Narrow Healthcare's Quality Chasm
Today's healthcare leaders face the need to effectively manage not only the clinical but also the business side of their operations. This includes demonstrating cost reductions, overall organizational improvement and long-term sustainability....
3.4 per Million: Test Drives and Data Splits
Prediction models are one of a Six Sigma practitioner’s best friends for improving processes. The more complicated and persistent the quality problem, the more useful prediction models can be....
Standards Outlook: Coming Changes in Aerospace Standards
All parts of the aerospace industry--commercial, business, military and space--currently seem to be doing fairly well. You could say the industry has a lot of momentum....
Lean Lessons: Building Blocks
Is your organization wasting its valuable resources? Waste can directly impact your organization’s costs, quality and delivery, and may lead to excess inventory, unnecessary movement, unintentional waiting time, untapped......
No se Equivoque
Las herramientas de inspeccion del error proporcionan a un bajo costo, la prevencion eficaz del defecto y la regeneracion del operador. Pueden prevenir errores de fabricacion o incurrir en equivocaciones obvias en un vistazo....
Make No Mistake
Mistake proofing tools provide low cost, effective defect prevention and operator feedback. They can stop mistakes from being made or make mistakes obvious at a glance....
PetroChina's Strategic Planning Focused on Quality
PetroChina is a consortium of numerous previously state-owned small- to medium-sized oil companies. Despite modernization efforts taken to reposition itself in the global market, PetroChina faced strong competition from both foreign and domestic sources...
Quality Challenges in Global Companies
Quality management system implementation in multinational corporations is often hindered by factors related to cultural differences among its affiliates. A survey indicates major factors affecting QMS implementation include cultural limitations,...
Can the Gurus' Concepts Cure Healthcare?
Representatives of the movement for quality in healthcare present the views of four quality gurus as they apply to managing cost and improving the quality of healthcare. Don M. Nielsen says Philip Crosby's emphasis on prevention and zero defects has led...
Better Public Schools With ISO 9000:2000
Formal standards for learning in public schools are being implemented in the majority of states. The ISO 9000:2000 quality management standards provide a useful structure that can be successfully adapted for the education sector. The National...
Reduce Human Error
Human error is most often determined to be the cause of events leading to death or serious injury at healthcare facilities. When the responsible person is coached, disciplined, or perhaps even fired, managers and team leaders feel fairly confident...
Column: Emerging Sectors: Using ISO 9001 To Make Our Skies Safer
Transportation Security lab certifies explosive detection systems' test process
The Transportation Security Research, Engineering and Development Division (known as AAR-500), an organization within the Transportation Security Administration (TSA) of the U.S. Department of Transportation, recently achieved...
Delivering Quality, Safety and Security in Aviation
Aviation is one of the most regulated industries in the world. Procedures are standardized for use of airspace, aircraft manufacture, and pilot certification. Regulations are multinational, and yet aviation is an industry in which free enterprise and...
How To Evaluate the Internal Customer-Supplier Relationship
Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 63 How To Evaluate the Internal Customer- Supplier Relationship Moving away from a command structure toward the use of quality principles by Peter Bialowas and Edith Tabaszewska S U P P L Y C H A I N M A ...
ISO 9000 at the Front Line: A Book Excerpt
Q U A L I T Y P R O G R E S S I M A R C H 2 0 0 1 I 33 ISO 9000 at the Front Line: A Book Excerpt Training and empowering workers on the standard leads to continuous improvements by William A. Levinson S T A N D A R D S LL TOO OFTEN MANAGERS AND EXECUTIV...
The 2 + 2 Enhancement Process
Quality assurance programs in higher education institutions in northwest Ohio have benefited from improved articulation among the institutions and local manufacturers. Bowling Green State University (BGSU) has offered an Applied Quality Science (AQS)...
Leadership Will Prevail
Basic leadership skills and the control panel are essential features of integrated leadership in the competitive environment of the 21st century. An understanding of basic leadership skills is fostered by examining the management principles of the...
Safety in the Skies
Causes of airplane accidents suggest how to increase safety. Weather-related accidents have prompted the Federal Aviation Administration (FAA) to introduce terminal Doppler radar and wind shear alert systems. The role of air traffic control can be...
Consult Your Customers Before Making Plans
Customers must be the focus of strategic planning. However, many companies focus on internal matters and operational planning, while assuming the company knows best what customers need. Other impediments to listening to customers include fads like...
Automation Doesn't Automatically Solve Problems
1 In his article " How We Will Work in the Year 2000," Walter Kiechel succinctly stated what this change will mean for manufacturing jobs: " Work will become intervention, humans intervening in processes set in motion by us but maintained by our new tool...
