- Cost of Quality
- Customer Satisfaction and Value
- Data Quality
- Engineering
- Global Quality
- Human Resources
- Innovation
- ISO 9000
- Leadership
- Problem Solving
- Process Capability
- Process Management
- Quality Assurance
- Quality Control
- Quality Management
- Quality Tools
- Six Sigma
- Small Business
- Statistics
- Teams
- Theory of Constraints
- Total Quality Management
- Certification/Registration (management system Standards)
- Software and Technology (for statistics, measurement, analysis)
- Customer Requirements
- Economic Case for Quality
- Continuous Improvement
Extra Credit
Recent data from the Organization for Economic Cooperation and Development indicate the United States ranks 12th among major industrialized countries in higher education attainment....
Easy as 1, 2, 3 (4, 5)
Visual memory aids can be very useful. For example, we can use our five fingers to remember the five major sections of the ISO 9001 standard....
Expert Answers: March 2009
Return policy ... restructuring activities ... sample size....
Salary Survey 2008: Part 1, Section 16: Salary by Highest Level of Education
More than 90% of all the survey respondents have furthered their education past high school. Most often, they reported that their highest level of education is a bachelor’s degree, with 44.7% earning one....
Salary Survey 2008: The Complete Report
51 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years in Current Position Online Section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...
The Quality Professional as Organizational Gardener
Many quality professionals understand that the answers to these questions require the ability to envision their organizations as living entities, existing within their understanding of systems theory. We work with organizations and people, not on organiza...
Career Corner: A Booming Voice
According to the Yankelovich marketing firm, this generation’s essence is defined by "individuality, youth, [and] self absorption. Yankelovich CEO J. Walker Smith and Ann Clurman answer, "Boomers will age, but they won’t get old—meaning they will remain e...
Strength in Numbers
Finding resources to pursue quality improvement and organizational excellence is the greatest challenge confronting most organizations today, including universities and professional organizations....
Blurred Vision
Many quality professionals have noticed that business leaders still consider quality and business improvement to be separate topics. While this isn’t the case everywhere, it appears to have become more common....
Quality in the First Person: All Roads Lead to Quality
At 17, most high school students are trying to decide what they want to do with their lives. At graduation, I never would have thought that in 10 years I would work in quality assurance....
Career Corner: Don't Settle for Shortcuts
Although they have been around for years, diploma mills are increasingly gaining exposure in the internet age, using technology to bombard us with offers for quick degrees that can be obtained with little or no academic effort. People who obtain degrees f...
Online Figures: Don't Throw Out the Baby With the Bathwater
Berthoud High School areas of quality: Suggested areas to strengthen: � Academic planning ( T, S) � Number of staff at extra duty activities ( T, S) � School to life/ college ( T, S) � Input from parents ( T, SIT) � Establishing bridges with postsecondar...
Don't Throw Out the Baby With the Bath Water
Public school accountability prompted by the No Child Left Behind Act requires schools to assess the quality of educational delivery and make changes to assure student academic success, as well as establish a process for continual improvement....
Quality Glossary
Five years after it published its first glossary of quality terms, ASQ has revised that glossary with updated definitions and new entries, many from the lean glossary published in 2005. This reference of terms, acronyms, and prominent figures in the...
Reaching Out to CEOs
Interested in promoting quality as an agent of profit and prosperity, ASQ asked the Pittsburgh section to participate in a pilot run of the Economic Case for Quality by surveying local business leaders to determine how they perceived the impact of...
Quality Goes to College
Higher education is seeing increased interest in quality management methods in response to the federal government's recommendation that they embrace the culture of continuous innovation and quality improvement. An overview is given of the types of...
Salary Survey – 2006
Regular Employee - Section 3. Salary by Highest Level Of Education
org PART 1. REGULAR EMPLOYEE RESULTS Section 3 Salary by Highest Level of Education FIGURE A Salaries of U. S. Respondents By Highest Level of Education Highest level of education ( percentage of respondents) 58,417 39,558 Less than high school ( 0.1%) H...
Salary Survey – 2006
Full Survey
44 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
A Community College's Long-Term Commitment
Committed leadership is essential to maintaining a focus on continual improvement in any organization. Dallas' Richland College proved this when, under the leadership of long-time president Steven Mittelstet, it became the first community college to...
TRIZ: A Creative Breeze for Quality Professionals
TRIZ, a systematic approach to creative thinking originating in Russia, can help quality professionals develop new approaches and solutions to quality problems. Its creator, Genrich Altshuller, wanted a systematic approach based on the rules of...
Salary Survey – 2005
Full Survey
45 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Narrow Focus Provides Widespread Benefits
The vision of the University of Northern Colorado's Monfort College of Business (MCB) was to provide Colorado's best undergraduate business program. To accomplish this, the college eliminated all graduate programs, including the state's largest MBA...
Training : It's Not Always the Answer
Employers need employees who perform well, and while training is one way to achieve this goal, it isn't the only way. A training needs analysis assesses current performance and defines desired performance, with the gap between the two states...
From Quality Professional to Teacher
For more than a decade, ASQ's Education Division and Koalaty Kid program have sought to improve schools, from kindergarten through higher education....
A Roadmap For Change
This excerpt is from the book Juran Institute's Six Sigma Breakthrough and Beyond. The book is available from Quality Press, item P1089. Copyright restrictions do not allow its individual sale or its placement on My ASQ....
Salary Survey – 2004
Regular Employee - Section 3. Salary by Highest Level Of Education
R E G U L A R E M P L O Y E E R E S U LT S Section 3 Salary by Highest Level of Education FIGURE B Salaries of U. S. Respondents Who Furthered Their Education Compared to Those Who Did Not* FIGURE A Highest Level of Education* 0.03 8.0 6.0 2.3 10.1 45.4 ...
Salary Survey – 2004
Full Survey
( For industrial classifications and all tables related QUALITY PROGRESS I DECEMBER 2004 I 25 $ $$$$ $$$$ $$ $$$ $$$ U. S. Salary Changes by Industry 1999 2000 2001 2002 2003 2004 Average Average Average Average Average Average salary Difference* salary ...
The Great M&M's Experiment
When organizations with multiple locations are faced with budget reductions, they are often torn between providing essential training and exceeding budget limits due to travel costs....
100 Years of Juran
An interview with Joseph M. Juran reveals an inspirational story of his struggle to overcome the challenges of emigration, childhood poverty, and the Great Depression to become one of quality’s leading gurus....
Does Baldrige Make a Business Case for Quality
The Malcolm Baldrige National Quality Award (MBNQA) is a widely accepted model promoting quality management as a means to business success. However, because business results are themselves part of the model, the contribution of the approach-deployment...
The Quality of Learning
Quality in education can be difficult to measure because the educational process differs from manufacturing in certain intrinsic ways. The University of the Pacific’s school of dentistry uses a competency-based approach to education that assumes...
Applying an Excellence Model to Schools
Students, parents and society are demanding much more of schools as education becomes more and more important for national economic competitiveness, growth and even survival....
From Good to Great
In his book "Good to Great," Jim Collins noted that good is the enemy of great. Central College in Pella, Iowa is a "good" college that faces the challenge of how to become a great institution. Central found its agent for change in David Roe, whose...
A Quality Major
The doctorate in technology management program offered by the School of Technology at Indiana State University is unique because it is a consortium of seven universities, with ISU being the degree issuing institution. The program provides...
Evaluating Higher Education Programs in Quality
The mechanism is now in place to determine whether specific quality degree programs meet any standards. Specialized accreditation examines specific programs of study to determine whether graduates are prepared to enter a profession. The Accreditation...
Education and the Future of Quality
As education goes, so goes quality, since the leadership derived from the educational process provides direction for the future. How ASQ can use student branches and other key resources more effectively to improve quality and education systems for the...
First to the Top
A small, scattered school district in a remote part of Alaska, a suburban school district near New York City, and a mid-sized public university have become the first winners of the Malcolm Baldrige National Quality Award in the education category. The...
Quality Makes the Grade
Quality Makes the GradeEducators at Northwest Technical College look to ISO 9001 for tools to improve workforce training systems
To assure services provided by CTS/ED are consistently high quality, we pioneered efforts to establish a quality system within the division. CTS/ED selected ISO 9001 as its quality system tool because the standard offers a systems approach in analyzing wo...
Column: Emerging Sectors: Quality Makes the Grade
Quality Makes the GradeEducators at Northwest Technical College look to ISO 9001 for tools to improve workforce training systems
Educators at Northwest Technical College look to ISO 9001 for tools to improve workforce training...
Curriculum Assessment - A Systems Approach
Curriculum assessment (CA) is receiving a lot of attention as more educational institutions focus on the quality of their academic programs. Institutions that don't have formalized plans for integrating CA activities into their cultures, however, will...
Column: Career Corner: Link Employee Surveys and Quality
Because employee surveys often miss important information, here are five suggestions for making them more effective and less burdensome:
- Research who is conducting surveys, when and why.
- Track back to strategy.
- Clearly define what you...
Penn State's Commitment to Quality Improvement
Penn State University's commitment to continuous quality improvement (CQI) began in 1991 when former executive vice president and provost John Brighton and former president Joab Thomas created a university council on continuous quality improvement...
Quality in the Classroom
Institutions of higher learning have only recently begun to address the issue of how to offer quality products and services. The present turbulent economy coupled with the accreditation requirement for relatively low individual faculty course loads...
Salary Survey – 2001
Regular Employee - Section 6. Salary by ASQ and RAB Certification
But does it pay to achieve ASQ or RAB certifications? These tables compare the average salaries of respondents in the United States who have applicable ASQ and RAB certifications with their counterparts who do not. In almost every case, those respondents ...
2001 Quality Progress Salary Survey
KAREN BEMOWSKI, formerly an associate editor of Quality Progress, is a senior editor of Windows 2000 Magazine in Loveland, CO. Q U A L I T Y P R O G R E S S I D E C E M B E R 2 0 0 1 I 21 Contents PART 1. Regular Employee Results page Section 1. Salary b...
Quality Approach Supports Engineering Education Reform
Currently in its ninth year of operation, SUCCEED has made substantial progress in producing this systemic reform on its member cam- Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 75 Quality Approach Supports Engineering Education Reform This 10- step...
Using QFD to Construct a Higher Education Curriculum
This article shows how RainStar used QFD techniques to construct an MS in AOM curriculum that would meet the requirements of the specialty programmatic accrediting body for acupuncture and oriental medicine, the Accrediting Commission for Using QFD To Co...
Salary Survey – 2000
Regular Employee Page - Section 5. Salary by Level Of Education
Past salary surveys have shown that quality professionals in the United States are well-educated. This year's survey shows that the same holds true for the quality professionals in Canada. As Figure A shows, 93.4% of the respondents in Canada and 87.0% of...
Teach What You Preach
To assess the demands of business and industry in Belgium, the Netherlands, Finland, and Great Britain, European researchers identified eight important quality concept and skill categories. These included customer orientation, the practical knowledge...
Roll Quality Roll
The University of Alabama is using the Baldrige Award criteria to measure its continuous improvement. As part of its effort, the university is raising its expectations of strategic quality plans to provide guidelines for improvements within colleges,...
Service Quality and Higher Education Do Mix
In 1996, Indiana University Southeast recognized that it would have to begin competing for students and needed to establish a reputation for providing high-quality experiences for all of its students. The university's first step toward its goal was to...
A Case Study of Process Improvement
Result is an alternative method of service delivery
The university's coordinator of continuous improvement, a co-author of this article, organized the team and brought in Joan Chance, president of Newlin Quality Partners, West Chester, PA, for a daylong quality improvement training session. MICHAEL A. MOGA...
Building a Better Doctor
The leadership of the faculty, with support from the majority of members, deliberately chose to make a Q U A L I T Y P R O G R E S S I J U N E 2 0 0 0 I 47 Content review group Associate deans, HoD, DEDE Block chair Case coordinators problems 1- 69 Depar...
A Blueprint for Document Control
As a vital component of a quality system, controlled documentation provides benefits such as: currency and availability of information; preservation of knowledge; management of revisions and obsolete documents; and authoritative approval. Typical...
21 Voices for the 21st Century
The interplay of quality, e-quality, and equality in the comments of 21 individuals provide a preview of the future of quality in the new century. The editors of Quality Progress, with input from many sources, have selected 21 original thinkers...
Connecting Quality Improvement Practices to Reaccreditation
Growing movement offers promise in meeting educational challenges
Similarly, groups such as the Western Association of Schools and Colleges, the Middle States Association of Schools and Colleges and the Southern Association of Schools and Colleges have made strides in utilizing the Baldrige-based assessment approach as ...
Total Quality Management in Higher Education
A continuous quality improvement (CQI) team in the Admissions Office at Lamar University is using the plan-do-study-act (PDSA) cycle for improving its services. Total quality management (TQM) initiatives had been needed at Lamar, because of declining...
University, Inc.
Institutions of higher education can increase their competitiveness and product value by applying synchronization, zero-defect, and quality control techniques. Supporting such techniques is a systems view in which student education, courses, and...
Small Service Firms Face TQM Implementation Challenges
A survey questionnaire mailed to 1,000 small and medium-sized service firms in the United States plus 20 follow-up interviews examined the status, usefulness, and limitations of total quality management (TQM). Firms with 500 or fewer employees were...
The Case for Student as Customer
A change in attitude at Southern Polytechnic State University has come from thinking about students as customers and realizing that: this concept needs an operational definition; customer-students have choices; customers usually have responsibilities;...
Guidelines for TQ Partnerships Between Industry and Universities
Total quality (TQ) partnerships between organizations, whatever their size or type, can be improved by following six guidelines. These suggestions are especially appropriate for business-university partnerships. First, the partners should be well...
How Technology Enhances the Quality of Student-Centered Learning
Properly used technology enables teachers in higher education to move from the traditional paradigm of teaching as a transfer of knowledge into passive students to the new paradigm of student-centered learning and continuous improvement for faculty....
What Higher Education Should Be Teaching About Quality - But Is Not
A survey of colleges and universities revealed inadequate correlation between quality-related topics taught in schools and topics identified as important by winners of the Malcolm Baldrige National Quality Award. The teaching of quality is vital in...
The 2 + 2 Enhancement Process
Quality assurance programs in higher education institutions in northwest Ohio have benefited from improved articulation among the institutions and local manufacturers. Bowling Green State University (BGSU) has offered an Applied Quality Science (AQS)...
Does Higher Education Practice What It Teaches?
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Salary Survey – 1997
Full Survey
by Karen Bemowski separated from that of regular, full- time employees for two reasons: � Although the survey tried to capture the salary data from self- employed consultants using the job title " independent consultant," there was confusion regarding wh...
Improving Business-Education Relationships
Educators and businesspersons should become more involved in partnerships between their organizations. Business-education relationships already are popular, with 74% of the K-12 schools in the most recent Quality Progress list having established such...
Mitsubishi Seeks to Create a Model U.S. Workplace
Change in the work environment at the Normal, IL site of Mitsubishi Motor Manufacturing of America Inc. (MMMA) is being structured by 34 recommendations from former U.S. Labor Secretary Lynn Martin and her task force. The Martin analysis grew out of...
Implementing Quality One Class at a Time
From the Deming philosophy, the following principles were derived as the basis for improving the Manufacturing Processes course: 1. Consumer satisfaction ( students as evaluators of the course) 2. Employee involvement ( students as participants in the co...
Using the Baldrige Award Criteria in College Classrooms
Customer focus and continual improvement are applicable to higher education. Support for such concepts comes from education-adapted Malcolm Baldrige National Quality Award criteria. Distractions to using these criteria in colleges and universities...
Is This What's Really Going On?
Quality Progress readers respond to the Editorial Comment on "What's Going on at U.S. Universities" in the September 1996 issue. These 22 letters fall into three groups. Seven of the letters suggest that higher education responds to its markets by:...
The Realistic Model of Higher Education
The primary customers of higher education are employers, while students are products. Accepting this model is a step toward implementation of total quality management in higher education. The model is appropriate for many technical, undergraduate...
Are Students the True Customers of Higher Education?
Whether students are customers depends on their roles. Clarifying these roles will help institutions of higher education improve customer focus and the implementation of total quality management. The Malcolm Baldrige National Quality Award education...
What Should Higher Education Be Teaching About Quality?
These results correspond closely with the three generally accepted core values of TQM: � Customer focus � Continuous process improvement � Teamwork and participation That is, respondents generally agree that college graduates should: � Have an understand...
Trends and Key Forces Shaping the Future of Quality
The American Society for Quality Control Futures Team and Alternative Futures Associates identified nine key forces for the 1995-2010 era. Globilization may lead to demands for multicultural quality training and assistance for countries like China and...
Relearning the Learning Process
Quality learning applies learning research and total quality to education. Learning research finds, for example, that people learn through a continuum of experiences from data to information to knowledge to understanding to wisdom. Other research...
The Zealots and the Old Guard
Fundamental changes to the content and process of undergraduate engineering education are occurring at Arizona State University and a consortium of six other institutions. The changes come about because traditional graduates enter the workplace with...
UNC Charlotte Measures the Effects of Its Quality Initiative
Assessment of TQM (total quality management) programs is the way to understand why programs succeed or fail. At the University of North Carolina in Charlotte, TQM implementation began in 1992, with a CQI (continuous quality improvement) focus on...
Texas Instruments' and Iowa State University's Experience with the University Challenge Program
Partnerships between higher education and industry support total quality management (TQM) in academia, though there still is some resistance. Iowa State University (ISU) and Texas Instruments (TI) have had such a partnership since 1993, through the...
Finding and Implementing Best Practices in Higher Education
Benchmarking of course content is a method for improving the quality of higher education. A survey of 26 business school administrators suggests that the practice is rare. Educators feel that a multitude of variables makes it difficult if not...
Cyberquality: Quality Resources on the Internet
Online discussion lists, information sites, and news groups have information on quality topics. Discussion lists that cover quality topics include these forums: TQM-L (for discussions of total quality management in higher education); QUALITY (quality...
