- Cost of Quality
- Customer Satisfaction and Value
- Data Quality
- Environmental Manag. and Sustainability
- Global Quality
- Human Resources
- ISO 14000
- ISO 9000
- Leadership
- Metrics
- Metrology
- Problem Solving
- Process Management
- Quality Assurance
- Quality Control
- Quality Management
- Quality Tools
- Safety
- Benchmarking
- Six Sigma
- Standards
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- Best Practices
- Total Quality Management
- Career Development
- Information Management
- Food Safety
- Economic Case for Quality
- Continuous Improvement
Career Corner: Changing Times
In consulting and planning with not-for-profits—especially universities, unaccustomed to market turbulence—I often use the phrase “glacial change.” The phrase implies change that is large but so gradual that human beings don’t see...
In a Perfect World
During an interview with QP, former U.S. Treasury Secretary Paul O'Neill speaks about the U.S. healthcare system, the signs of economic calamity everyone ignored, and the U.S. government's resistance to the quality way of thinking....
Salary Survey 2008: Seeing Green
Significant salary discrepancies exist among quality professionals depending on where they work, their gender and whether they supervise others, according to an analysis of QP’s 2007 and 2008 salary surveys. Part 1, section 1 leads off the salary survey p...
Perspectives: In Crisis, Give Credit to Quality
The financial industry needs a quality framework for manufacturing and controlling complex mathematical models, technological systems and financial data. Therefore, if Congress enacted strict quality standards for financial data and its distribution, the ...
Salary Survey 2008: The Complete Report
51 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years in Current Position Online Section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...
Building Blocks
Like many other countries around the world, Canada offers a national quality award to recognize and encourage organizations to attain outstanding levels of quality performance....
Expert Answers: May 2008
Government and cost of quality ... Understanding the slack factor....
Classroom Lessons Learned
Public education often tries to emulate the successful methods of industry. However, the experience of a school district in California offers several lessons about achieving continuous improvement in the corporate world....
Ghysels Online Sidebar: What Students Think
Jan. feature/SD EDUCATION School District Offers Ideas for Continuous Improvement by Maurice Ghysels In 50 Words or Less In implementing a process of continuous improvement, a California school district learned lessons that are applicable to industry. M.G...
Salary Survey-Regular Employee and Self-Employed Consultants Results
45 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years of Quality Experience and Highest Level of Education Online Section 9 Salary by Number of Years in Current Posit...
Part 1 Section 12 Salary by Industry
Transportation and aerospace products 13.7 77,999 19.1 68,500 Other products 4.2 76,782 5.9 78,104 Service sector Construction services 1.0 $ 82,756 0.9 $ 107,375 Consulting and other professional, scientific and technical services 6.4 94,405 8.0 77,166 ...
Career Corner: The New Job Security
Security is an international issue that crosses borders. In today's asymmetric war on terrorism, everyone and everything are possible targets....
Salary Survey – 2006
Regular Employee - Section 12. Salary by Industry
Transportation and aerospace products 14.6 73,759 20.6 68,287 Other products 4.0 74,926 5.2 65,466 Service sector Construction services 0.8% $ 84,698 0.7% $ 93,375 Consulting and other professional, scientific and technical services 6.7 86,784 7.5 85,001...
Salary Survey – 2006
Full Survey
44 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Steady Does It For DynMcDermott
DynMcDermott Petroleum Operations (DM) holds the maintenance and operations contract for the Department of Energy's strategic petroleum reserve. High DOE expectations prompted DM's Malcolm Baldrige National Quality Award journey ten years ago when DM...
Salary Survey – 2005
Full Survey
45 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Salary Survey – 2005
Regular Employee - Section 12. Salary by Industry
Transportation and aerospace products 12.9 71,016 17.6 65,371 Other products 3.8 64,413 3.1 61,389 Service sector Consulting and other professional, scientific and technical services 5.9% $ 81,632 7.5% $ 80,052 Educational services 1.3 78,273 0.3 95,000 ...
Calibration: Why It's Important
In my July 2005 installment in this series of articles on calibration, I talked about the trilogy of fast service, high quality and low price....
Salary Survey – 2004
Regular Employee - Section 12. Salary by Industry
Canada United States ( Canadian dollars) Average Average Percentage salary Percentage salary Manufacturing sector Chemicals and related products 10.2% $ 75,069 7.0% $ 66,614 Computers and electronic products 9.6 76,551 10.6 63,575 Electrical products 3.6...
Salary Survey – 2004
Full Survey
( For industrial classifications and all tables related QUALITY PROGRESS I DECEMBER 2004 I 25 $ $$$$ $$$$ $$ $$$ $$$ U. S. Salary Changes by Industry 1999 2000 2001 2002 2003 2004 Average Average Average Average Average Average salary Difference* salary ...
Be Your Own Boss
Traditional quality positions are not offering future opportunities, but quality is ever more important, and people delivering its results are doing this from new positions and new organizations. Positions for trainers, process and supply chain...
Your Gateway to Quality Knowledge
For the past decade, the Quality Information Center (QIC) at ASQ’s Milwaukee headquarters has collected and compiled material from quality professionals in academics, manufacturing and service to create a definitive quality body of knowledge....
Salary Survey – 2003
Full Survey
6. QUALITY PROGRESS I DECEMBER 2003 I 31 Average salary 1999 Average salary 2000 Average salary 2001 Average salary 2002 Average salary 2003 Average salary Change from previous year Change from previous year Change from previous year Change from previous...
Salary Survey – 2003
Regular Employee - Section 12. Salary by Industry
Section 12. Salary by Industry Canada United States ( Canadian dollars) Average Average Percentage salary Percentage salary Manufacturing sector Chemicals and related products 9.2% $ 71,392 5.8% $ 63,162 Computers and electronic products 10.7 73,372 8.2 ...
Better Public Schools With ISO 9000:2000
Formal standards for learning in public schools are being implemented in the majority of states. The ISO 9000:2000 quality management standards provide a useful structure that can be successfully adapted for the education sector. The National...
Column: Standards Outlook: The White House Manages Green
Discussion of environmental management systems (EMS) implementation typically evokes corporate initiatives, such as the worldwide effort among many in the automotive industry to achieve ISO 14001 certification....
Salary Survey – 2002
Regular Employee - Section 5. (web) - Sidebar: Industrial Classifications--North American Industry Classification System (NAICS)
Industrial machinery, including machinery for the paper, textile, printing, food and semiconductor industries. Service industry machinery, including automatic vending machines and dry cleaning machinery. Converted paper products (egg containers, corrugate...
The Changing Role of Quality Professionals
In the spring of 2002 a survey ASQ Fellow Members was conducted asking opinions and comments on the changing role of the quality professional. A brief compilation of survey results is presented, along with some predictions of expected directions...
Annual Quality Awards Listing
Quality Progress' Quality Awards Listing is a guide to automotive, government, international, national, regional, and state quality related awards and awards programs. Awards listed must be quality related, eligibility cannot be limited to members...
Workforce Education Quality
Evaluate training providers with 19 questions based on Baldrige performance criteria
The Three Rivers Workforce Investment Board (TRWIB) in Pittsburgh was formed as a result of the Workforce Investment Act (WIA) of 1998, a federal law that made federally funded workforce development initiatives the sole responsibility of individual organi...
Column: Emerging Sectors: Workforce Education Quality
Evaluate training providers with 19 questions based on Baldrige performance criteria
The Three Rivers Workforce Investment Board (TRWIB) in Pittsburgh was formed as a result of the Workforce Investment Act (WIA) of 1998, a federal law that made federally funded workforce development initiatives the sole...
Delivering Quality, Safety and Security in Aviation
Aviation is one of the most regulated industries in the world. Procedures are standardized for use of airspace, aircraft manufacture, and pilot certification. Regulations are multinational, and yet aviation is an industry in which free enterprise and...
Column: World View: Quality Movement Continues Growth in Brazil
Future expansion expected in small organizations and nonindustrial sector
Since the 1980s, Brazil has gone through profound social, economic and political change. To meet product and service quality demands and to compete globally, both private and public sector Brazilian companies had to make quality a top priority. ISO 9000...
Salary Survey – 2001
Regular Employee - Section 4. Salary by Industrial Classification
To further explore the companies for which quality professionals work, the salary survey asked respondents to indicate their companies' primary product or service. Due to space restrictions, the survey didn't include all the North American Industry Classi...
2001 Quality Progress Salary Survey
KAREN BEMOWSKI, formerly an associate editor of Quality Progress, is a senior editor of Windows 2000 Magazine in Loveland, CO. Q U A L I T Y P R O G R E S S I D E C E M B E R 2 0 0 1 I 21 Contents PART 1. Regular Employee Results page Section 1. Salary b...
Annual Quality Awards Listing
Annual Quality Awards Listing compiled by Corinne N. Johnson, Editorial Assistant he annual Quality Awards Listing is Quality Progress' resource guide to automotive, government, international, national, regional and state quality related awards and award...
Quality Movement Helps Brazil's Economy
Key was establishment of a foundation
Examples of these books are Gerenciamento da Rotina do Trabalho do Dia a Dia 4 (Daily Work Routine Management) and Gerenciamento Pelas Diretrizes 5 (Managing by Policy). There must be a management system We have learned not to accept pulverized ideas. Aft...
Implementing Quality Programs in the Not-for-Profit Sector
I M P L E M E N T I N G Q U A L I T Y I N T H E N O T- F O R - P R O F I T S E C T O R 78 I Q U A L I T Y P R O G R E S S I J A N U A R Y 2 0 0 1 Improved quality of life in northwest Indiana Long- term resolution of community problems 1. Legislative cha...
Salary Survey – 2000
Regular Employee Page - Section 4. Salary by Industrial Classification - Table C
Due to space considerations, the survey could not include all of the North American Industry Classification System (NAICS) categories. Thus, only the NAICS categories populated by at least 2% of ASQ members were listed. In the following, you'll find examp...
Will Quality Find a Home in the White House?
Identical questionnaires were sent to the campaign headquarters of both Governor George W. Bush and Vice President Al Gore to determine how each administration would use quality methods to improve governmental efficiency. The questionnaires also asked...
President's Quality Program Honors Government Organizations
The President's Quality Award Program recognizes federal organizations for their accomplishments in continuous improvement via quality management principles and practices. The award was created in 1989 and is administered by the Office of Personnel...
Quality Awards Listing
The list includes national, international, state and regional quality awards and award programs and industry-specific quality awards programs. The listed awards are related to the practice of quality, do not limit eligibility to members of the...
Quality Lighting Means Quality Work
Organizations tend to ignore lighting when attempting to improve quality. Lighting optimization is critical to process quality improvement. When lighting quality increases, process costs decrease because people can work faster and commit fewer errors...
A Transformation To Quality Government
Spend a few hours a year applying 10 steps to a national issue or problem
Given this bipartisan commitment to continuous improvement, GPRA provides the foundation for a unique quality transformation that will be unprecedented in the history of the United States. First, the president and Congress must apply the framework of GPRA...
Column: Emerging Sectors: A Transformation To Quality Government
[Abstract from article]
The Government Performance and Results Act (GPRA), introduced into law in 1993, requires federal departments and independent agencies to improve the quality of their operations through the development of 5-year strategic plans...
Using Calibration in an Office Environment
The United States Bureau of Labor Statistics applies industry's concept of calibration to the production of cognitive activities rather than tangible products in an office environment. Data collected by the BLS must satisfy various criteria for...
Too Many Types of Quality Problems
Categorizing problem types can help practitioners in the quality field to focus their attention on relevant past experiences and problem solving techniques. This approach requires the definition of appropriate problem categories and communicating them...
21 Voices for the 21st Century
The interplay of quality, e-quality, and equality in the comments of 21 individuals provide a preview of the future of quality in the new century. The editors of Quality Progress, with input from many sources, have selected 21 original thinkers...
New Quality for the 21st Century
The worldwide marketplace demands a redefinition of quality in the relentless pursuit of improvement. The 1990s have provided six drivers of this new vitality for quality: fundamental changes in how people think about and act on the need for quality;...
Salary Survey – 1999
Full Survey
22 I Q U A L I T Y P R O G R E S S I N O V E M B E R 1 9 9 9 Table of Contents PART 1 Regular Employee Results Section 1. Salary by Job Title and Nonexempt vs. Exempt Status* 25 Section 2. Salary by Number of Work Hours* 27 Section 3. Salary by Nonexempt...
Transforming Government for Its Customers
Innovative public management, not just technology, is key at state and local level
Innovation is much more difficult in government than in the private sector, as the Ford Foundations Awards Program for Innovations in State and Local Government has found. Technology alone will not transform government; rather, it is an integral component...
Total Quality Management in Higher Education
A continuous quality improvement (CQI) team in the Admissions Office at Lamar University is using the plan-do-study-act (PDSA) cycle for improving its services. Total quality management (TQM) initiatives had been needed at Lamar, because of declining...
Applying Quality Concepts to Community Issues
Communication and process are keys to overcoming political barriers in community improvement efforts. In Tacoma and Pierce County, WA, the ideas of W. Edwards Deming are coming to life in a partnership between Tacoma and the Deming Institute. The...
Quality in Commercial Food Processing
Standards of Identity define a product's name, quality, fill, and permitted ingredients for specific foods such as ketchup, Law Year Enacted Federal Meat Inspection Act 1906 Food, Drug, and Cosmetic Act 1938 Oleomargarine Act 1950 Pesticide Amendment 195...
Salary Survey – 1998
Full Survey
of Standard hours Minimum Maximum deviation Count Mean Median Non- exempt 36 to 40 $ 16,000 $ 90,000 $ 17,892 25 $ 41,071 $ 37,000 41 to 45 21,000 78,000 12,433 33 39,328 36,000 46 to 50 32,000 55,000 9,478 5 41,800 40,000 51 to 55 27,000 48,000 11,358 3...
Lessons from Team Leaders
Teams are important tools for communication, innovation, accountability, and opportunity in all types of organizations. Therefore, team leadership is a vital function, whether the leader selects the team members or joins a team that is already in...
Communities as Systems
Community improvement requires systems thinking. W. Edwards Deming urged leaders of Japan and the former Soviet Union to think of their countries as systems. Americans also should think of their communities as systems. For example, a systemic...
Can Benchmarking for Best Practices Work for Government?
Best practices imported from other organizations allow public sector agencies to improve service delivery. Benchmarking in the private sector goes back to Henry Ford and the Japanese dantotsu concept. Among the purposes of benchmarking for government...
Four More Years of Reinventing Government
The results have been impressive: 240,000 fewer federal jobs as of January 1996, 2,000 obsolete field offices closed or being closed, nearly 200 programs and agencies eliminated, and $ 118 billion in savings from enacted reforms, to name just a few. And...
Safety in the Skies
Causes of airplane accidents suggest how to increase safety. Weather-related accidents have prompted the Federal Aviation Administration (FAA) to introduce terminal Doppler radar and wind shear alert systems. The role of air traffic control can be...
Using Quality to Create a Viable Disaster Plan
Disaster planning The basic steps of the disaster planning process are: � Evaluating an organization's processes on the basis of sensitivity to time, regulation, stakeholder interests, civil and criminal penalties, contractual obligations, and product qu...
Qualicrats and Hypocrites: A Troubling Status Report From the Front
A false sense of quality pervades the management of an unnamed federal organization. A survey of 33 of its senior managers revealed a hypocrisy in which management claims to be committed to quality but actually has done little more than graft quality...
Presidential Candidates Tackle Today's Quality Issues
President Bill Clinton and Senator Bob Dole respond to questions on five quality issues. On health care, Clinton cites the Health Insurance Reform Act; his support for Medicare, Medicaid, and the Women, Infants, and Children Program; research funding...
Quality and Its Environment in 2010
Four scenarios of the year 2010 have been developed by the American Society for Quality Control Futures Team. First, the global reality scenario is one of worldwide wealth and technological revolution. The information society of 2010 is surrounded by...
Making the Big U-Turn
Listening to customers is part of the revolution in how the U.S. government does business. This reinventing of government has been overseen by the National Performance Review, which in 1995 published the customer service standards of 214 federal...
Behind the Stars and Stripes: Quality in the USA
Standards evolution in the U.S. is viewed from the United Kingdom (U.K.). The American Society for Quality Control established the Registrar Accreditation Board (RAB), which has registered 3,600 auditors and accredited 30 registrars. To simplify the...
Salary Survey – 1995
Full Survey
About the Survey The Job Titles and Their Definitions 28 The Industries Represented 31 How the Information Was Gathered 35 The Tables Table 1. Salary by Job Title 28 Table 2. Additional Annual Payments 29 Table 3. Size of Last Raise 31 Table 4. Salary by...
The IRS and TVA Are Leading the Way
The Internal Revenue Service (IRS) and Tennessee Valley Authority (TVA) have been successful in reinventing government. This initiative, also known as the National Performance Review, is driven by political pressure, citizen concern, and the large...
