- Cost of Quality
- Customer Satisfaction and Value
- Global Quality
- Innovation
- ISO 9000
- Leadership
- Problem Solving
- Product Development and Recall
- Quality Control
- Quality Management
- Quality Tools
- Software Quality
- Standards
- Statistical Process Control (SPC)
- Supplier Quality
- Compliance
- Risk Management
- Economic Case for Quality
- Change Management
The Power of Balance
Many organizations face tremendous challenges in calculating trade-off relationships and the point of balance when determining their cost of quality. Experts don’t always agree, compounding the difficulty....
Back to Basics: Clearing SPC Hurdles
Statistical process control (SPC) has provided significant cost savings for companies that are fortunate enough to implement it fully. However, implementation challenges can overcome the best of intentions....
Raising the Bar
Now more than ever, companies must measure and manage their quality costs to compete at a high level in today’s global marketplace....
Quality Glossary
Five years after it published its first glossary of quality terms, ASQ has revised that glossary with updated definitions and new entries, many from the lean glossary published in 2005. This reference of terms, acronyms, and prominent figures in the...
Sarbanes-Oxley and ISO 9000
Critics say ISO 9000 doesn't measure up to robust quality programs such as Baldrige Award criteria, lean and Six Sigma, and they complain about the law's excessive documentation requirements. Yet by providing records and internal controls, the...
Quality Glossary
A handy reference is provided of quality terms, acronyms, and key people in the history of quality. Information is derived from a variety of sources and compiled by the editorial staff of the American Society for...
Costs of Trust for E-Business
With the spread of e-business, organizations face a two-fold dilemma: how to reassure customers they can safely share personal information, and how to minimize the risk the data might be falsified or subsequently compromised....
Exploiting the World's Most Recognized Standard
Exploiting the Benefit of the World's Most Recognized and Best Practiced Standard1 are provided throughout this article to demonstrate how effective these colors can be to simplify, increase the effectiveness of and harmonize systems and reports in the f...
New Quality for the 21st Century
The worldwide marketplace demands a redefinition of quality in the relentless pursuit of improvement. The 1990s have provided six drivers of this new vitality for quality: fundamental changes in how people think about and act on the need for quality;...
Quality in Banking Starts with Four Assessments
Assessments help banks learn how to improve customer and employee satisfaction, internal quality, company culture, and operating cost systems. One large assessment area covers the four components of the cost of poor quality. Internal failure costs...
Explosion of New Products Creates Challenges
New product development in the Innovation Age needs new quality tools and techniques to meet customer expectations and fast-paced change. Rapid innovation is evident in the explosive growth of patent applications, led by companies like Eastman Kodak,...
Changing Concepts and Management of Quality Worldwide
In the global marketplace, total quality systems and processes have affected many companies over the decades, while current trends are changing how quality is viewed and managed. Quality is a common, internationalized concept in today's business...
Integrate Quality Cost Concepts Into Teams' Problem-Solving Efforts
Cost of quality (COQ) initiatives can be incorporated into any organization. A ten-step method integrates the four COQ elements of appraisal costs, prevention costs, external failure costs, and internal failure costs into problem solving programs....
How Ethics Can Improve Business Success
An ethics management model provides the opportunity to increase competitiveness and reduce operational inefficiencies. Ethics is a field of philosophy dealing with principles of behavior. Many managers feel that unethical behavior is a problem and...
Quality Costs: A Report Card on Business
The steps are then categorized Prevention Market research Customer/ internal user surveys Training and education Account reconciliation Quality director, staff, and expenses Quality system audits Quality planning Supplier qualification program Preventive...
