Print Perfect
Branch-Smith Inc., a fourth-generation printing company, had its origins in the unlikely success of a boy born without arms in 1868. The company as it exists today takes inspiration from founder Aaron Smith, who taught himself to type with his toes,...
10 Steps to a Baldrige Award Application
Q U A L I T Y P R O G R E S S I A U G U S T 2 0 0 1 I 49 10 Steps To a Baldrige Award Application Even if you don't win, the feedback is invaluable; and even if you don't apply, the self- assessment will do wonders for your organization by C. W. Russ Rus...
Quality Culture in Small Business: Four Case Studies
Companies of all sizes must focus on four elements in order to determine their quality standing. These include a firm's position relative to market competition, the cost of poor quality for the organization, the quality culture, and the effectiveness of...
Implementation Can Benefit from Quality Experience
Knowledge management is beginning to be recognized as a quality tool that will change the standards of competition. Knowledge management decreases waste and rework by focusing on shared solutions, ideas, and best practices. The concept of knowledge...
A Comparative Analysis of National and Regional Quality Awards
Organizations are using quality award programs in their pursuit of total quality management. Industries realize that quality awards offer models and tools for implementing quality strategy, benchmarking best practices, performing self-assessment, and...
President's Quality Program Honors Government Organizations
The President's Quality Award Program recognizes federal organizations for their accomplishments in continuous improvement via quality management principles and practices. The award was created in 1989 and is administered by the Office of Personnel...
Integrating ISO 9001:2000 and the Baldrige Criteria
No single quality system, criterion, or philosophy will provide the solution to an organization's quality problems. A sound quality program can be implemented by an organization using ISO 9001:2000, the Baldrige Award and its criteria, and total...
Quality You Can Bank On
Certification to ISO 9002 for the South Texas Blood and Tissue Center required four phases embedded in the plan-do-check-act (PDCA) cycle. Phase one, planning, included evaluating the Center's competitive and business needs; selecting the ISO 9002...
IBM Canada Holds on to Its Beliefs - and Its Future
In 1996, the company's domestic revenues reached $ 3.9 billion Canadian ( about $ 2.8 billion in U. S. dollars), a 13% increase from 1995; it hired close to 2,800 new employees, more than any other year in history; and it invested $ 44 million Canadian (...
The Criteria: A Looking Glass to Americans' Understanding of Quality
Human Resource Development and Management is Category 5 in the 1997 criteria of the Malcolm Baldrige National Quality Award. As the fifth of seven installments on the Baldrige criteria, this article notes the relationships among work systems, employee...
Conducting an Organizational Self-Assessment Using the 1997 Baldrige Award Criteria
36. How well does the company recognize Figure 1. Scoring Sheet Assessment Category Weighting MBNQA Rating Totals Scores ( Your Score) Points Questions 1 through 5 110 Leadership Leadership Multiply score Total: 5 Score: by 11 Questions 6 through 11 Stra...
The Criteria: A Looking Glass to Americans' Understanding of Quality
Then, you have to create an environment Figure 1. New Category Order and Names 1997 Categories/ Items Point Values 1 Leadership 110 1.1 Leadership System 80 1.2 Company Responsibility and Citizenship 30 2 Strategic Planning 80 2.1 Strategy Development Pr...
The Criteria: A Looking Glass to Americans' Understanding of Quality (Introduction)
Quality Progress/ June 1997 47 1988 Examination Categories/ Subcategories Point Values 1.0 Leadership 150 1.1 Senior Corporate Leadership 50 1.2 Policy 30 1.3 Management System and Quality Improvement Processes 30 1.4 Resource Allocation and Utilization ...
Baldrige Award Celebrates Its 10th Birthday With a New Look
50 Quality Progress/ December 1996 Figure 1. Comparison of Categories, Items, and Point Values 1996 Categories/ Items Point Values 1.0 Leadership 90 1.1 Senior Executive Leadership 45 1.2 Leadership System and Organization 25 1.3 Public Responsibility an...
What Went Wrong in U. S. Business's Attempt to Rescue Its Competitiveness?
Appropriate application of TQM (total quality management) and realistic expectations of its effects can prevent implementation failures. Definitions of TQM from the U. S. General Accounting Office and Department of Defense emphasize: employee...
The Baldie Play
Winners of the Malcolm Baldrige National Quality Award provide quality to their customers, suppliers, employees, and investors. One measure of this is the fictitious Malcolm Baldrige national mutual fund. In 1992 it returned 35%, and then another...
