- Customer Satisfaction and Value
- Data Quality
- Engineering
- Global Quality
- Human Resources
- Baldrige National Quality Program
- ISO 9000
- Leadership
- Lean
- Metrics
- Metrology
- Basic Quality
- Process Management
- Quality Control
- Quality Management
- Quality Tools
- Six Sigma
- Small Business
- Standards
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- Total Quality Management
- Information Management
- Continuous Improvement
Keeping Current Online Table
Malcolm Baldrige National Quality Award: National Institute of Standards and Technology ( NIST) in partnership with ASQ Award criteria are built on seven core values: leadership, strategic planning, customer and market focus, information analysis, human ...
From One-Man Show to Baldrige Recipient
Mesa Products Inc., which manufactures and installs cathodic protection systems for underground piping and other metal structures, was the recipient of the Malcolm Baldrige National Quality award in the small business category in 2006. Mesa’s quality...
10 Quality Basics
In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are fundamentals essential to surviving in a quality role. Topics covered...
Annual Quality Awards
The Annual Quality Awards Listing is a guide to automotive, government, international, national, and state quality related awards. The list is organized by type, the award's name and sponsor, criteria, contact information, and notes. To be included in...
A Class Act
Responding to Motorola's challenge to the American education system to produce student capable of competing in the global marketplace, Community Consolidated School District 15 in Palatine, IL began a journey resulting in its winning the 2003 Malcolm...
Annual Quality Awards Listing
The annual Quality Awards guide to automotive, government, international, national, and state quality awards lists the type of award, award name and sponsor, criteria, contact information, and notes. To be listed, awards must be quality related, must...
Stoner: Built on a Strong Foundation
Stoner Inc., a manufacturer of cleaning, lubrication, and coating products, was the 2003 winner of the Malcolm Baldrige National Quality Award in the small business category. The company is run with only two operational levels: the leadership team that...
Quality From Scratch: A Model for Small Business
Whether a company is large or small, quality programs are vital to assure customer, stakeholder, and employee satisfaction. Many small businesses, however, may find limited resources and conflicting priorities make the quest for organizational...
The Image and Reality of Excellence
Medical device manufacturer Medrad Inc. was the only company in the manufacturing sector to receive the Malcolm Baldrige National Quality Award for 2003. The company has been involved with Baldrige since the award’s inception fifteen years ago....
At Your Service
"Boeing Aerospace Support (AS) and Caterpillar Financial Services Corp. (CFSC), 2003 winners of Malcolm Baldrige National Quality Awards in the service industry, have proven once again that quality pays rather than costs. As Baldrige award applicants,...
Does Baldrige Make a Business Case for Quality
The Malcolm Baldrige National Quality Award (MBNQA) is a widely accepted model promoting quality management as a means to business success. However, because business results are themselves part of the model, the contribution of the approach-deployment...
ISO 9000 Makes Integrated Systems User Friendly
Organizations need management systems that are based on processes or activities that help personnel understand what is essential to achieving continual improvement on a consistent basis....
Lean and Six Sigma – Synergy Made in Heaven
The combination of Six Sigma and lean enterprise work can enhance the production experience. Workers have the empowerment and skill to recognize a problem and, if it cannot be resolved, shut down the line to eliminate the root cause. Six Sigma and lean...
Print Perfect
Branch-Smith Inc., a fourth-generation printing company, had its origins in the unlikely success of a boy born without arms in 1868. The company as it exists today takes inspiration from founder Aaron Smith, who taught himself to type with his toes,...
An Integrated Approach System
What’s the best quality system? How would you answer this question? How would your colleagues?...
Baldrige: It’s Easy, Free and It Works
While many people consider the Malcolm Baldrige National Quality Award criteria to be difficult, a harder task is learning how to manage opportunities for improvements instead of managing known strengths. While Baldrige may not have the answers, it...
Systems Thinking – An Uncommon Answer
Some of the common problems to be found in many business failures include too much focus on short-term gains, too much focus on quarterly profit statements, and a prevalence of long-term losses. One possible solution to these problems is systems...
Complexity Theory Simplifies Choices
Many business management and improvement methodologies provide finite structures for achieving success. Examples include the Malcolm Baldrige National Quality Award; the ISO 9001 standard; W. Edward Deming, who provided 14 points; and Six Sigma....
Quality Management Multiple Choice: What’s the best quality system?
Monitoring and recording the extent of transition experienced within a designated area assure Procedure ( general) Priority Reviewed Completed Record control Document control Internal audits Management review Corrective action Preventive action Monitorin...
QOS – A Simple Method for Big or Small
Although there are many quality initiatives in the marketplace, many of them involve a degree of hype. Ford Motor Company’s quality operating system (QOS) is recommended as one offering the most value for the money. A QOS assessment looks at...
Better Supply Chains with Baldrige
Demand for customized products with shorter life cycles requires companies to develop supply chain management concepts to help them maintain competitive advantages. The traditional competitive model that favored mass production has give way to a model...
A Thing of the Past?
The Malcolm Baldrige National Quality Award (MBNQA), the most widely adopted framework for an interdisciplinary approach to total quality management and organizational performance, has evolved from the original model in 1988 to the 1992 model and the...
The Little Hot Dog Stand That Could
Pal's Sudden Service isn't a large, sophisticated corporation, but that didn't stop the Tennessee-based restaurant chain from winning the Malcolm Baldrige National Quality Award (MBNQA). Pal's two executives believe there is a process for everything...
Annual Quality Awards Listing
Quality Progress' Quality Awards Listing is a guide to automotive, government, international, national, regional, and state quality related awards and awards programs. Awards listed must be quality related, eligibility cannot be limited to members...
Check Out This Baldrige Winner
In 1993 Clarke American, a manufacturer of bank checks, faced a major business crisis due to industry consolidations and competition from direct mail suppliers. It was a defining moment for Clarke's new president and CEO, and a catalyst for the...
Workforce Education Quality
Evaluate training providers with 19 questions based on Baldrige performance criteria
The Three Rivers Workforce Investment Board (TRWIB) in Pittsburgh was formed as a result of the Workforce Investment Act (WIA) of 1998, a federal law that made federally funded workforce development initiatives the sole responsibility of individual organi...
Column: Emerging Sectors: Workforce Education Quality
Evaluate training providers with 19 questions based on Baldrige performance criteria
The Three Rivers Workforce Investment Board (TRWIB) in Pittsburgh was formed as a result of the Workforce Investment Act (WIA) of 1998, a federal law that made federally funded workforce development initiatives the sole...
Journey to the Baldrige
Q U A L I T Y P R O G R E S S I S E P T E M B E R 2 0 0 1 I 51 Journey to the Baldrige For winners of the Malcolm Baldrige National Quality Award, the coveted honor is just one step in their ongoing quest for performance excellence by Debbie Phillips- Do...
Annual Quality Awards Listing
Annual Quality Awards Listing compiled by Corinne N. Johnson, Editorial Assistant he annual Quality Awards Listing is Quality Progress' resource guide to automotive, government, international, national, regional and state quality related awards and award...
10 Steps to a Baldrige Award Application
Q U A L I T Y P R O G R E S S I A U G U S T 2 0 0 1 I 49 10 Steps To a Baldrige Award Application Even if you don't win, the feedback is invaluable; and even if you don't apply, the self- assessment will do wonders for your organization by C. W. Russ Rus...
Implementation Can Benefit from Quality Experience
Knowledge management is beginning to be recognized as a quality tool that will change the standards of competition. Knowledge management decreases waste and rework by focusing on shared solutions, ideas, and best practices. The concept of knowledge...
A Comparative Analysis of National and Regional Quality Awards
Organizations are using quality award programs in their pursuit of total quality management. Industries realize that quality awards offer models and tools for implementing quality strategy, benchmarking best practices, performing self-assessment, and...
President's Quality Program Honors Government Organizations
The President's Quality Award Program recognizes federal organizations for their accomplishments in continuous improvement via quality management principles and practices. The award was created in 1989 and is administered by the Office of Personnel...
Quality Awards Listing
The list includes national, international, state and regional quality awards and award programs and industry-specific quality awards programs. The listed awards are related to the practice of quality, do not limit eligibility to members of the...
Baldrige and the Human Equation In Health Care Mergers
This preliminary research was used to create a draft survey that was presented to an employee opinion survey team, which was responsible for the entire survey process. The ECI uses the results of multiple questions about employee loyalty to the organizati...
Measuring Up in a Cincinnati Suburb
The Indian Hill public school system has used the framework of the Malcolm Baldrige National Quality Award (MBNQA) to improve itself. Indian Hill participated in a 1995 Baldrige Award pilot program for educational organizations. Only 19 applications...
Small-Business Evaluation and Support Services: A Model from the United Kingdom
Trafford Park's small businesses have been the focus of a European Regional Development Fund-sponsored project run by the Manchester School of Management at the University of Manchester Institute of Science and Technology and the Trafford Park Business Fo...
NCR's Quality Turnaround
A two-phase quality improvement program at NCR supported its efforts to cut operating losses and increase revenue after the company became independent from AT&T. Phase one of the program involved five principles tied to operational performance:...
Insights into Organizational Self-Assessments
Baldrige Award-based self-evaluations of management systems and organizational performance include: full-length and short written narratives; the Likert scale survey; and the behaviorally anchored survey. A full-length narrative has a maximum of 50...
The Barriers to Total Quality Management
A survey of quality control managers and quality managers provided rankings for 25 potential impediments to TQM (total quality management). The 25 items were identified by interviewing managers and searching the literature. Then they were sent to 872...
Doing the Right Things Right
The 1997 Malcolm Baldrige National Quality Award winners were honored at a ceremony in which President Clinton noted that continuous improvement and the elevation of employees serve the bottom line and the general public. Solectron Corporation won its...
It Takes More Than Sparkling Water
As a customer-focused organization, BHC Co. is a Connecticut utility that has earned many service and product initiative awards, including the 1997 Connecticut Small Organization Quality Award. Customer focus is especially needed in the highly...
The Criteria: A Looking Glass to Americans' Understanding of Quality
Process Management is Category 6 in the 1997 criteria of the Malcolm Baldrige National Quality Award (MBNQA). As the sixth of seven installments on the Baldrige criteria, this article notes that the MBNQA is driven by values for which the criteria are...
Conducting an Organizational Self-Assessment Using the 1997 Baldrige Award Criteria
36. How well does the company recognize Figure 1. Scoring Sheet Assessment Category Weighting MBNQA Rating Totals Scores ( Your Score) Points Questions 1 through 5 110 Leadership Leadership Multiply score Total: 5 Score: by 11 Questions 6 through 11 Stra...
The Criteria: A Looking Glass to Americans' Understanding of Quality
Information and Analysis is Category 4 in the 1997 criteria of the Malcolm Baldrige National Quality Award. As the fourth of seven installments on the Baldrige criteria, this article describes the linking role of information and analysis. This...
The Criteria: A Looking Glass to Americans' Understanding of Quality
Customer and Market Focus is Category 3 in the 1997 criteria of the Malcolm Baldrige National Quality Award. As the third of seven installments on the Baldrige criteria, this article describes the evolution of Category 3 and the need to understand...
The Criteria: A Looking Glass to Americans' Understanding of Quality
Strategic planning is Category 2 in the criteria of the Malcolm Baldrige National Quality Award. As the second installment on the seven categories, this article demonstrates the impact of strategic planning on change management and competitive...
The Baldrige Award: One Step in Xerox's Quest for Excellence
An assessment report of 51 recommendations has driven recent improvement efforts at Xerox. The recommendations emerged from the Malcolm Baldrige National Quality Award process. Xerox won the Award in 1989. The recommendations have led, for example,...
The Criteria: A Looking Glass to Americans' Understanding of Quality
Then, you have to create an environment Figure 1. New Category Order and Names 1997 Categories/ Items Point Values 1 Leadership 110 1.1 Leadership System 80 1.2 Company Responsibility and Citizenship 30 2 Strategic Planning 80 2.1 Strategy Development Pr...
The Criteria: A Looking Glass to Americans' Understanding of Quality (Introduction)
Quality Progress/ June 1997 47 1988 Examination Categories/ Subcategories Point Values 1.0 Leadership 150 1.1 Senior Corporate Leadership 50 1.2 Policy 30 1.3 Management System and Quality Improvement Processes 30 1.4 Resource Allocation and Utilization ...
Baldrige Award Celebrates Its 10th Birthday With a New Look
50 Quality Progress/ December 1996 Figure 1. Comparison of Categories, Items, and Point Values 1996 Categories/ Items Point Values 1.0 Leadership 90 1.1 Senior Executive Leadership 45 1.2 Leadership System and Organization 25 1.3 Public Responsibility an...
Xerox 2000: From Survival to Opportunity
At Xerox, a new Management Model and a Managing for Results process are helping to transform its Leadership Through Quality program into the Xerox 2000 Leadership Through Quality program. The updated initiative integrates the organization's many...
