- Customer Satisfaction and Value
- Environmental Manag. and Sustainability
- Global Quality
- Human Resources
- ISO 14000
- ISO 9000
- Leadership
- Metrics
- Metrology
- Problem Solving
- Process Management
- Project Management
- Quality Management
- Quality Tools
- Software Quality
- Standards
- Supplier Quality
- Teams
- Total Quality Management
- AS9000
- TL 9000
- ISO/TS 16949
- Certification/Registration (management system Standards)
- Information Management
- Customer Requirements
- Economic Case for Quality
- Change Management
Standards Outlook: What's Really Important
By the end of this year, the International Organization for Standardization (ISO) is expected to issue a new version of ISO 9001....
Far-Sighted
In the first year nonprofit organizations could apply for the honor, Coral Springs became the first local government to take home a Baldrige award by proving it didn't emphasize the present at the expense of the future....
Selling Quality Ideas to Management
Many great ideas fall by the wayside because management does not accept them. This may be because the idea must compete with other priorities or the owner doesn't do enough to sell the idea to management. Three effective ways to enhance an idea are to...
TS 16949 – Where Did It Come From?
TS 16949 is an international fundamental quality management system specification for the automotive industry based on ISO 9000. It was developed at the request of automotive suppliers from the Big Three automakers' quality system assessment manuals,...
Quality, Not Quantity, of Management
This article is from the book The Power of Management Capital: Utilizing the New Drivers of Innovation, Profitability, and Growth in a Demanding Global Economy, available through Quality Press, item number
Effective Strategic Planning
Many business leaders have difficulty translating their strategic planning strategies into business results. One reason is that carefully devised strategies are often poorly deployed and implemented. To successfully launch a business strategy, an...
10 Process Improvement Lessons for Leaders
Many of the process improvement programs launched by companies with great enthusiasm fail to live up to expectations because leaders fail to understand the dynamics that influence the success of the program. While not intended to replace an existing...
ISO/TS 16949 the Clear Choice for Automotive Suppliers
Automotive suppliers may find it necessary to register their quality systems to different specifications and requirements in order to gain access to world markets or to solidify their positions in regional markets. Several major U.S. car manufacturers...
The Status Quo's Failure in Problem Solving
The Status Quo's Failure In Problem Solving The best thing top management can do is design a problem solving process for all types of problems by Paul Palady and Nikki Olyai Q U A L I T Y A N D T O P M A N A G E M E N T 34 I A U G U S T 2 0 0 2 I W W W ....
Column: Emerging Sectors: Linking Strategic and Quality Plans
Baldrige assessment helps a Connecticut hospital overcome barriers to success, meet challenges and play on its strengths
The results were impressive when Hartford Hospital in Connecticut used a Baldrige assessment to guide it through improvement efforts. In the mid-1990s, the 845-bed urban teaching institution was going through major change and challenge. A new...
Why QS-9000 was developed and what's in its future.
Auto suppliers were troubled by multiple specifications and standards
Chrysler, Ford and GM elected to use the ISO 9001 standard as the base requirements for the automotive sector document called QS-9000. Suppliers with numerous automotive customers requiring third-party certification to their own requirements document can ...
Management System Standards Poised for Momentum Boost
Growth in the standards industry is driven by: the ISO 9000 revision; proliferation of sector specific standards; the importance of environmental management; and the future of health and safety management standards. ISO 9000:2000 will be completed...
Quality Management Principles: Foundation of ISO 9000:2000 Family
Practical application came first
This article describes the relationship of the first four quality management principles to the requirements document (ISO 9001:2000) and to the guidelines of ISO 9004:2000. Organizations depend on their customers and therefore should understand current an...
Measurements and the Knowledge Revolution
Real-time delivery of valued knowledge provides strong support for enterprise operations. In the knowledge revolution, organizations can improve knowledge delivery with the right measurement and information systems. Successful organizations must use...
At the Crossroads of Computing and Quality
Information technology has and will continue to influence quality management. The early days of quality management, in the 1930s to early 1960s, focused on statistical process control. During that time, the computer eventually became one of several...
Lawyers Find a Partner in Quality
The quality-in-law project initiated by Samuel Welch seeks to identify the needs of legal services clients and to use these data to redesign law school programs. One phase of the project analyzed surveys from 151 clients of nine lawyers and small...
Conducting an Organizational Self-Assessment Using the 1997 Baldrige Award Criteria
36. How well does the company recognize Figure 1. Scoring Sheet Assessment Category Weighting MBNQA Rating Totals Scores ( Your Score) Points Questions 1 through 5 110 Leadership Leadership Multiply score Total: 5 Score: by 11 Questions 6 through 11 Stra...
Seven Ways to Make Money from ISO 9000
There are bottom-line benefits to preparing for ISO 9000 registration. Tools for these money-making opportunities include information for increasing organizational efficiency and for understanding and subsequently improving processes. Improvements in...
The Journey Might Wander a Bit. . .
As winners of the 1995 Malcolm Baldrige National Quality Award (MBNQA), Armstrong World Industries' Building Products Operations (BPO) and Corning's Telecommunications Products Division (TPD) have much in common. Both have adopted quality principles...
Xerox 2000: From Survival to Opportunity
At Xerox, a new Management Model and a Managing for Results process are helping to transform its Leadership Through Quality program into the Xerox 2000 Leadership Through Quality program. The updated initiative integrates the organization's many...
Five Ways to Improve the Contracting Process
Quality function deployment (QFD), teaming, integrated planning, change management, and customer-focused metrics can solve many contracting problems. QFD assures that requirements specifications are clear and have input from customer and contractor....
The Art of TQM
Senior executives should provide constancy of purpose and leadership. Inadequacies in these areas are major causes of TQM (total quality management) implementation failures. Poor pilot improvement efforts also add to TQM implementation failures. The...
Aerospace and Defense Contractors Learn How to Make Their Businesses Soar
A strategic benchmarking study of 24 divisions in 17 companies identified characteristics of the most profitable companies. This analysis of the aerospace and defense industry by Price Waterhouse and a team of contractors collected more than 20,000...
