- Customer Satisfaction and Value
- Design of Experiments
- Global Quality
- Human Resources
- Innovation
- ISO 9000
- Leadership
- Metrology
- Process Management
- Project Management
- Quality Control
- Quality Function Deployment
- Quality Management
- Quality Tools
- Six Sigma
- Small Business
- Social Responsibility
- Standards
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- Total Quality Management
- AS9000
- ISO/TS 16949
- Software and Technology (for statistics, measurement, analysis)
- Customer Requirements
- Change Management
The Right Move
Shortcomings in both measurement systems and traditional methods for assessing customer satisfaction affect the ability of most firms to directly link quality improvements to changes in financial performance....
Futures Study
Forces of Change From All ASQ Futures Studies Table 1 1996 1999 2002 2005 2008 Changing values Partnering Quality must deliver bottom- line results Globalization Globalization Globalization Learning systems Management systems will increasingly absorb the...
Good Vibrations
Modern quality management principles define quality as customer satisfaction with product and service. SCGC has a web page where guitar owners can have questions about their guitars answered by Hoover or Roberts. With employee empowerment accompanying goo...
Small Business Leadership: Creating the Culture of the Firm
Every business has its own culture that starts slowly and evolves over time as the business becomes more successful and grows. For a small business, it is initially the founder who determines the culture of the firm and the way employees work and...
3.4 per Million: Six Sigma in Everything We Do?
I was lucky to work for Motorola in the 1980s and early 1990s - right in the middle of the company's transformation. Motorola was at risk as were many U.S. businesses....
Salary Survey – 2006
Full Survey
44 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Salary Survey – 2006
Regular Employee - Section 13. Salary by Geographic Location
1 68,000 68,000 Coordinator 45,000 60,000 7,523 3 52,843 53,529 Director 36,000 86,000 21,691 5 66,500 75,000 Educator/ instructor 35,000 119,000 42,568 3 73,000 65,000 Inspector 37,000 50,000 7,055 3 41,917 38,750 Manager 50,000 106,000 13,961 31 76,702...
Good News - If You're Ready
Futuring is a structured look ahead aimed at enhancing anticipatory skills. ASQ's most recent futures study, conducted in 2005, identified six key forces of change: globalization, innovation, outsourcing, consumer sophistication, value creation, and...
Feigenbaum on Quality: Past, Present, Future
In an interview held at the ASQ World Conference on Quality and Improvement in Seattle this year, quality pioneer Armand V. Feigenbaum shared his views on the current status and future of quality. Feigenbaum notes that quality has always been a cyclic...
Seduce Them With Success
The first commandment of Six Sigma quality is that you must get top management commitment in order to succeed. The truth is that half the firms that have taken that path have failed. Six Sigma's strength is in resolving linear cause-effects, but culture...
The Journey Never Ends
After more than five years of industrial experience, I decided to turn around my career and re-enter the academic world, perhaps trying to have a better understanding of process variation....
TS 16949 – Where Did It Come From?
TS 16949 is an international fundamental quality management system specification for the automotive industry based on ISO 9000. It was developed at the request of automotive suppliers from the Big Three automakers' quality system assessment manuals,...
How Useful Is QFD?
The author describes his experience mentoring high school students participating in the FIRST Robotics Competition, a multinational event that teams professionals and students to solve engineering problems. After a successful performance in the 2003...
Column: Standards Outlook: Test ISO 9000:2000 Understanding
Your ISO 9001:2000 certificate is only as good as the people helping to manage, review, evaluate and update the quality management system (QMS) behind...
Improve Molded Part Quality
The injection molding process, while simple in concept, is complex in execution. Typical injection molding machines have many adjustable parameters that affect the quality of finished plastic parts....
ASQ's World Partners
One of ASQ's objectives is to become a global advocate for excellence and a provider of information and learning opportunities about quality. Having decided to take a more active role in collaborating with existing national quality associations, ASQ is...
Coming Soon: The Future
Issues presented at the third futures study conducted by the American Society for Quality are highlighted. Conducted to energize strategic planning efforts, the study was guided by representatives from the Alternative Futures Institute and drew...
College and University Programs in Quality
A list is provided of more than 100 colleges and universities offering courses, programs, and degrees in quality related fields. The list is both alphabetical and geographical and indicates the type of institution and certificates or degrees offered....
Encourage Employee Participation
How tangible, visible actions help deploy quality initiatives
Even though top management had informed everyone about the importance of achieving ISO 9000 registration, the employees were too busy with other priorities. The executive managers had the opportunity to translate their stated commitment into visible actio...
Annual Quality Awards Listing
Quality Progress' Quality Awards Listing is a guide to automotive, government, international, national, regional, and state quality related awards and awards programs. Awards listed must be quality related, eligibility cannot be limited to members...
Column: World View: Quality Movement Continues Growth in Brazil
Future expansion expected in small organizations and nonindustrial sector
Since the 1980s, Brazil has gone through profound social, economic and political change. To meet product and service quality demands and to compete globally, both private and public sector Brazilian companies had to make quality a top priority. ISO 9000...
Quality Makes a Splash
Q U A L I T Y P R O G R E S S I S E P T E M B E R 2 0 0 1 I 43 Quality Makes a Splash How using quality as a business strategy helped one company win the Baldrige Award by Lloyd P. Provost and Roger B. Quayle OR THE FIRST TIME, a water company has won th...
Annual Quality Awards Listing
Annual Quality Awards Listing compiled by Corinne N. Johnson, Editorial Assistant he annual Quality Awards Listing is Quality Progress' resource guide to automotive, government, international, national, regional and state quality related awards and award...
A Quick, Accurate Way to Determine Customer Needs
Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 85 The Project Process and Phases FIGURE 2 Workshop 1 Keep open, no assumptions Phase one Discovery Phase two Validation of findings Strategy development Recommendations for action Workshop 2 Workshop 4 W...
The Road to TL 9000: From the Bell Breakup to Today
Q U A L I T Y P R O G R E S S I J U N E 2 0 0 1 I 33 The Road to TL 9000: From the Bell Breakup to Today The development of TL 9000 caused a revolution in the telecommunications supplier industry by Eugene E. Hutchison INCE THE 1984 BREAKUP AND REORganiz...
Quality Movement Helps Brazil's Economy
Key was establishment of a foundation
Examples of these books are Gerenciamento da Rotina do Trabalho do Dia a Dia 4 (Daily Work Routine Management) and Gerenciamento Pelas Diretrizes 5 (Managing by Policy). There must be a management system We have learned not to accept pulverized ideas. Aft...
Developing a Learning Organization In the Public Sector
Juran Trilogy used as project model
The combination of those statements motivated the deployment of a quality improvement project within the Health Care Department (HCD) of the city of Campinas in Brazil. The need for this is strengthened by the World Health Organization's recent report on ...
A World of Opportunity
Q U A L I T Y P R O G R E S S I D E C E M B E R 2 0 0 0 I 57 ASQ and other quality societies adapt to changing times by Spencer Hutchens Jr., chair, ASQ International Task Force I N T E R N A T I O N A L Q U A L I T Y UALITY PROFESSIONALS THE WORLD over ...
Semiconductor Assembly Council Promotes Use of Quality Tools
The member companies of the Semiconductor Assembly Council represent manufacturers, assembly and test subcontractors, and end user companies. SAC was established to certify subcontractor quality and process control systems. The member firms represent...
Quality Awards Listing
The list includes national, international, state and regional quality awards and award programs and industry-specific quality awards programs. The listed awards are related to the practice of quality, do not limit eligibility to members of the...
Quality Awards Make Winners Of Us All
The Malcolm Baldrige National Quality Improvement Act can be viewed as a way to understand the purpose of most quality awards programs. According to the act, the Baldrige Award seeks to encourage companies to improve their quality and productivity...
The past, present and future direction of aerospace quality standards.
Designed to solve problem of duplication and contradiction
Original equipment manufacturers (OEMs) and suppliers in the aerospace community are very concerned about the proliferation of standards used to define quality system requirements. These requirements were translated into company specific documents and sen...
21 Voices for the 21st Century
The interplay of quality, e-quality, and equality in the comments of 21 individuals provide a preview of the future of quality in the new century. The editors of Quality Progress, with input from many sources, have selected 21 original thinkers...
Back to the Future
The ASQ Foresight 2020 project has generated scenarios on the future of quality and the role of the quality professional. Facilitated by the Institute for Alternative Futures, the project is a successor to ASQ's first futures study, which had 2010 as...
Brazil and ISO 9000
Why a developing country is a world leader in certification
Most of the companies in Brazil were certified by ABS Quality Evaluations, BVQI, Lloyd's Register, DNV and SGS International Certification Services, all internationally known certification bodies. Lack of ISO 9000 certification seemed to be a barrier, but...
National Laboratories of Metrology in the Western Hemisphere
For global competitiveness, efficient national and international trade requires: 3 � Weights and measures organizations that assure uniform and accurate measures used in trade � National or regional measurement standards laboratories � Standards developm...
Quality Today: Recognizing the Critical SHIFT
Five inevitable trends in quality exist today and will continue to develop. First, quality goes softer, in that organizations must attend to the emotional, psychological, and social needs of their employees. Only then can teamwork, cross-functional...
Trends and Key Forces Shaping the Future of Quality
The American Society for Quality Control Futures Team and Alternative Futures Associates identified nine key forces for the 1995-2010 era. Globilization may lead to demands for multicultural quality training and assistance for countries like China and...
Renewing American Civilization, Pillar Five: Quality as Defined by Deming
Empowerment is a key to societal quality. W. Edwards Deming has encouraged this by codifying the decency, hard work, integrity, and sincerity found in America. Other communicators who have increased the awareness of quality include Philip B. Crosby,...
