- Cost of Quality
- Customer Satisfaction and Value
- Data Quality
- Engineering
- Human Resources
- Innovation
- ISO 14000
- ISO 9000
- Leadership
- Lean
- Metrics
- Metrology
- Problem Solving
- Basic Quality
- Process Management
- Product Development and Recall
- Project Management
- Quality Assurance
- Quality Management
- Quality Tools
- Safety
- Six Sigma
- Social Responsibility
- Software Quality
- Standards
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- ISO 26000
- Risk Management
- Food Safety
- Economic Case for Quality
- err
- err
- Continuous Improvement
QP Reviews: November 2009
In this book, Rogers provides information needed for a company to gain a competitive business advantage through procurement and supply management. For example, in the audit preparation chapter, Phillips states, "Preparing for the audit is the most critica...
Expert Answers: November 2009
The TOPS way of getting to the root cause ... Repair vs. rework...
Keeping Current: November 2009
Ensuring a commitment to quality from top management is the No. 1 challenge facing quality professionals, according to a recent international survey by the Chartered Quality Institute (CQI), a London-based professional organization. In the survey, members...
QP Toolbox: November 2009
ChemSW has announced the availability of enhanced Tier II reporting capabilities for their CISPro Global and CISPro Live chemical inventory systems. CISPro Global and CISPro Live contain user-customizable Tier II reporting templates, with fields for avera...
QP Calendar: November 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203; call 800–248–1946 or 414–272–8575; fax 414–272–1734; or visit www.asq.org/learninginstitute. Lean Six Sigma B...
Entire Issue: November 2009
W. Edwards Deming Probability of Detecting Three Standard Error Shift 1.0 0.9 0.8 0.7 0.6 0.5 0.4 0.3 0.2 0.1 0.0 0.0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1.0 Intraclass Correlation Coefficient I II III IV I EMP III EMP III DONALD J. WHEELER DONALD J. WHE...
Inbox: November 2009
Patience with lean Six Sigma ... Potential trip-ups in Baldrige criteria...
3.4 per Million-The Right Decision-Online only content
Project 1 Project 2 Project 3 WACC 10% 10% 10% Tax Rate 40% 40% 40% DRevenue $4,000,000 $5,000,000 DExpenses $500,000 $100,000 DNOPAT $2,100,000 $3,000,000 -$60,000 DTotal Assets $50,000 -$50,000,000 DFree Liabilities DEVA $2,100,000 $2,995,000 $4,940,000...
Keeping Current: October 2009
Ramping up for another H1N1 flu outbreak this fall, a national health organization is encouraging health agencies to use quality improvement methods and tools to review current policies and procedures and to better prepare for public health emergencies. J...
QP Reviews: October 2009
Chapters 2, 3 and 4 focus on management and the deployment of enterprise excellence including change management. The book covers the organization’s ambitious approach to outlining all the tools and techniques in lean enterprise and Six Sigma, including th...
Expert Answers: October 2009
Creating quality awareness ... Best test for data comparison....
Inbox: October 2009
Lean Six Sigma migrating to healthcare ... Is quality proving itself?...
QP Calendar: October 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203; call 800–248–1946 or 414–272–8575; fax 414–272–1734; or visit www.asq.org/learninginstitute. Northbrook, IL. ...
QP Toolbox: October 2009
The software allows the user to read the sensor data log, as well as program dozens of parameters for custom applications. Johnson Gage has introduced the Centrax runout and concentricity inspection system for verification of cylindrical runout or concent...
Expert Answers: September 2009
Accountability ... defining cost reduction ... honing in on confidence intervals....
Inbox: September 2009
Measuring quality of care ... more.
Quality in healthcare ... changing organizational culture....
QP Reviews: September 2009
The book is exhaustive in describing the process of medical device design, starting with a description of the roles and responsibilities in deploying a Six Sigma medical device design team and discussing strategic and tactical methods used. The last third...
Keeping Current: September 2009
U.S. regulators look to open office in Beijing, troubles with data quality, more.
While many survey respondents said good quality data was a major corporate asset, they also admitted that measuring and improving data quality across a business remains challenging. Capitol Q is a regular Keeping Current feature that highlights ASQ’s advo...
QP Calendar: September 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203; call 800-248-1946 or 414-272-8575; fax 414-272-1734; or visit www.asq.org/learninginstitute. Visit the Data Ware...
QP Toolbox: September 2009
Ametek Calibration Instruments has introduced the Jofra RTC-156, a block reference temperature calibrator featuring a dynamic load compensation (DLC) system for temperature uniformity in the insert, no matter the number or size of the sensors immersed. Th...
Expert Answers: August 2009
Deciding on a survey strategy ... Gauging the maturity of your quality management system....
Inbox: August 2009
O'Neill's apt assessment of healthcare today ... more.
Healthcare improvement opportunities ... Using metrics to drive change....
Keeping Current: August 2009
Healthcare institutions dominate Baldrige applications ... Big Three's initial quality scores accelerate ... more.
The ASQ Learning Institute (www.asq.org/learninginstitute) features ASQ’s learning offerings and integrates training resources among ASQ headquarters, member communities, education professionals and members. IAQ AWARD Ira M. Millstein was awarded the Marc...
QP Calendar: August 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203; call 800-248-1946 or 414-272-8575; fax 414-272-1734; or visit www.asq.org/learninginstitute. 21–25 Achieving Res...
QP Reviews: August 2009
Shankar’s book provides a general outline of the five phases of the Six Sigma quality initiative of define, measure, analyze, improve and control (DMAIC). The purpose of this book is to provide the practitioner with the necessary tools and techniques with...
QP Toolbox: August 2009
Hexagon Metrology has announced a combination laser scanning metrology package, which combines a Brown & Sharpe Global Performance bridge coordinate measuring machine, a Romer Infinite 2.0 7-axis portable arm and a ScanShark V4ix laser scanner that is plu...
Expert Answers: July 2009
Setting up a corrective action document ... Dock-to-stock for medical devices ... Questions about confidence intervals....
Inbox: July 2009
Leaning a different way toward integration ... more.
Getting in on social networking ... Integrating lean and Six Sigma ... Pessimism about stimulus package in the quality world....
Keeping Current: July 2009
Repercussions of GM's Chapter 11 ... All set for stimulus dollars? Report says no ... more.
ASQ representatives met with U.S. Secretary of Education Arne Duncan last month to present ASQ’s case for quality in education. Laurel Nelson-Rowe, an ASQ managing director, presented Duncan with ASQ’s position paper on education and offered to assemble a...
QP Calendar: July 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203; call 800-248-1946 or 414-272-8575; fax 414-272-1734; or visit www.asq.org. The Case for Quality: Taking It to Ma...
QP Reviews: July 2009
The concepts behind lean Six Sigma (LSS) have proven susceptible to cherry picking, with organizations avoiding the difficult elements that often produce the best results. The book starts by developing a case for using lean in hospitals and healthcare fac...
QP Toolbox: July 2009
New Way Air Bearings has launched a line of radial air bearings for use in precision rotary motion applications. Next Generation Power’s line of generator compressor combination units combine a commercial-grade, diesel-powered generator and an industrial-...
Expert Answers: June 2009
Auditing management systems ... ISO 9001 trouble ... Crunching the numbers for product specifications....
Inbox: June 2009
Food for thought ... Touching on lean ... more.
Food (safety) for thought ... Take culture into account ... Improvement, just in time....
Keeping Current: June 2009
An interview with Ford's CEO ... A launchpad for social responsibility ... more.
Recently, Jim Buckman, executive director of the Juran Center at the University of Minnesota’s Carlson School of Management and a senior member of ASQ, interviewed Mulally at Ford’s headquarters in Detroit. In 2006, Ford Board Chairman Bill Ford recruited...
Riding the Storm Out
Virtually everyone and every organization has been touched in some way by today’s turbulent economy. Smaller budgets, unexpected layoffs and workplace shake-ups have become commonplace....
QP Calendar: June 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203; call 800-248-1946 or 414-272-8575; fax 414-272-1734; or visit www.asq.org. Service Quality Measurement: Analyzin...
QP Toolbox: June 2009
Dassault Systèmes’ Verity structural stress method for Abaqus simulates realistic structural stress in welded joints and other connections. In addition to welded joints, the Verity structural stress method can also be applied to structures with geometric ...
QP Reviews: June 2009
David L. Cooperrider and his team make this possible with the use of appreciative inquiry (AI), which designs strategic change initiatives and allows organizations to reshape the future by focusing on its core strengths. Jim Champy, FT Press, 2008, 162 pp...
Expert Answers: May 2009
Design deviation ... Choosing your chart ... Studying sigma shift...
Inbox: May 2009
Obama's economic plan: stimulant or depressant? ... more.
Economic answers ... Rein in federal spending ... Root cause of recession ... Return of big government...
Keeping Current: May 2009
Airlines overcome turbulence with customers ... Reinventing the FDA ... more.
Customer satisfaction for retailers went up last year, according to a recent American Customer Satisfaction Index (ACSI) study. The ANSI-ASQ National Accreditation Board said it would like to see third-party conformity assessment programs used for laborat...
QP Toolbox: May 2009
Starna Scientific has extended the absorbance scale range of its potassium dichromate linearity set of certified reference materials to address a customer requirement in quality assurance laboratories to make multipoint linearity checks across the UV abso...
QP Calendar: May 2009
Call the Society of Manufacturing Engineers at 800-733-4763 or e-mail service@sme.org. Call the Carlson School of Management at 800-388-3863 or visit www.carlsonschool.umn.edu. Delray Beach, FL. Call Jack Martin at 817-578-0689 or visit www.hprct.org....
QP Reviews: May 2009
Tom DeMarco, Peter Hruschka, Tim Lister, Steve McMenamin, James Robertson and Suzanne Robertson, Dorset House Publishing, 2008, 238 pp., $35.95 (book). Companies tend to see an aggregate problem of software and data, and because the software is always eas...
Entire Issue: May 2009
W. Edwards Deming Probability of Detecting Three Standard Error Shift 1.0 0.9 0.8 0.7 0.6 0.5 0.4 0.3 0.2 0.1 0.0 0.0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1.0 Intraclass Correlation Coefficient I II III IV I EMP III EMP III DONALD J. WHEELER DONALD J. WHE...
Expert Answers: April 2009
Auditing your new company ... ISO 9001 coverage ... Dealing with wishy-washy management....
Inbox: April 2009
A second take on third-party audits ... Career advice hits the mark ... more.
Defending registrars ... Career kudos....
Keeping Current: April 2009
Photographer to speak at ASQ event ... Survey: Food industry not doing enough to ensure safety ... more.
The pilot certification exam will be administered May 17 at ASQ’s World Conference on Quality and Improvement in Minneapolis. FELLOW NOMINATIONS The deadline to nominate an ASQ senior member to become an ASQ fellow is May 4. To learn about requirements an...
QP Toolbox: April 2009
The MSK is adaptable to statistical process control software and has the ability to network Stotz MSL or MSG columns, with output channeled to a single location. The combination package incorporates the LoadMate Electric Chain Hoist from R&M with the ergo...
QP Calendar: April 2009
For more information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203, call 800-248-1946 or 414-272-8575, fax 414-272-1734 or visit www.asq.org. The Case for Quality: Taking It to Manag...
QP Reviews: April 2009
With many companies registering to multiple standards, there was a need for a book that provided guidance on how to integrate the requirements of multiple ISO standards with an organization’s management system. The book contains three chapters that guide ...
Keeping Current: March 2009
ASME grades ongoing infrastructure ills ... Report: Banks must do more to manage risk ... more.
In the 2009 version of Report Card for America’s Infrastructure, engineers assessed 15 infrastructure categories and compiled 15 grades. QIHC will be held concurrently with ASQ’s World Conference on Quality and Improvement. There will be no increases in i...
QP Toolbox: March 2009
NVision’s Maxos XR expands the measurement capabilities for multiple vane applications in the aerospace and industrial power generation industries. Common applications include design validation, dimensional inspection and conformance, initial manufacturin...
Expert Answers: March 2009
Return policy ... restructuring activities ... sample size....
QP Reviews: March 2009
It could have a tremendous effect on productivity, innovation, customer satisfaction, employee satisfaction and other measures of business success. The book begins by outlining several examples of passion killers: corporate strategy, customer focus and hu...
QP Calendar: March 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203, call 800-248-1946 or 414-272-8575, fax 414-272-1734 or visit www.asq.org. Call the Carlson School of Management ...
Inbox: March 2009
'Tools' hits the nail on the head ... getting the Big Three on track.
'Tools' hits the nail on the head ... getting the Big Three on track....
QP Toolbox: February 2009
The Sensor Connection has released the diesel exhaust gas temperature (EGT) sensor which features an enclosed foul proof probe tip that permits operation in biofuel and diesel engine applications. The EGT diesel sensor is capable of surviving extreme vibr...
QP Calendar: February 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203, call 800-248-1946 or 414-272-8575, fax 414-272-1734 or visit www.asq.org. 2–3 ASQ Lean Six Sigma Conference. Roc...
Expert Answers: February 2009
Executives hear money talk ... Customer feedback: What works best?...
Inbox: February 2009
Financial industry lacks quality systems ... Value in auditing.
Financial industry lacks quality systems ... Value in auditing....
QP Reviews: February 2009
In his book, Innovation Generation, Peter Merrill focuses on innovation’s role as the missing link to achieving prosperity and how it can be woven into the fabric of an organization. Topics covered by the 16 authors include: organizing for quality managem...
Keeping Current: February 2009
Small businesses balk at new product safety requirements ... The state of quality during the recession ... more.
The recently released ISO Survey of Certifications–2007 reveals 175 countries are using one or more certifications from the International Organization for Standardization’s (ISO) management system standards, up from 170 countries in 2006. As the U.S. memb...
Expert Answers: January 2009
Indirect measures of customer satisfaction and dissatisfaction can include the number of referrals and recommendations made by customers, market share, sales, repeat sales and customer retention. Some companies can make use of customer satisfaction data p...
Keeping Current: January 2009
The Big Three: Can quality prevail? ... ASQ forms pact in India ... more.
Making another inroad to promote quality and business excellence outside the United States, ASQ has formed a pact with a large association of businesses in India. "This agreement opens many doors for both ASQ and senior-level executives in India," said Ro...
QP Reviews: January 2009
Common Sense Project Management is not strictly a how-to book, because most of what is written is, as the title suggests, common sense. Overall, this book provides an excellent explanation of project management from a project and management expert with mo...
Inbox: January 2009
Concerns over credit.
We at the Joseph M. Juran Center are very supportive of ASQ President Roberto Saco’s vision for the new president of the United States ("To the New U.S. President," Oct. 2008, p. 8). We certainly see major segments of our society ripe for a quality transf...
QP Calendar: January 2009
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203, call 800-248-1946 or 414-272-8575, fax 414-272-1734 or visit www.asq.org. The Case for Quality: Taking it to Man...
QP Toolbox: January 2009
The Thick-800 was developed with a color camera sample viewing system and double laser position technology. The screening test kit extends the Celsis Innovate platform to screen Ultra Heat Treated (UHT) and Extended Shelf Life (ESL) beverage products for ...
Salary Survey 2008: Part 1, Section 4: Salary by ASQ and RABQSA International Certification
When it comes to ASQ certification, one is good, but more is better....
Salary Survey 2008: Part 1, Section 8: Salary by Number of Years in Current Position
No matter how you look at the data, job seniority has little effect on salaries....
Salary Survey 2008: Part 1, Section 2: Salary by U.S. Regions and Canadian Province
In the United States, the East South Central region is home to the lowest-paid quality professionals....
Salary Survey 2008: Part 1, Section 14: Salary by Organization's Quality Infrastructure
More than 80% of the U.S. and Canadian survey respondents are members of their organizations’ quality department. The size of that department varies, depending on the size of the organization and division in which the respondents work....
Salary Survey 2008: Part 1, Section 12: Salary by Industry
U.S. and Canadian survey respondents are a lot alike when it comes to the industries in which they work....
Salary Survey 2008: Part 1, Section 3: Salary by Number of Years Experience in the Quality Field
Year in and year out, general salary survey results have shown respondents’ salaries increase as their experience in the quality field increases. This year is no exception....
Salary Survey 2008: Part 1, Section 13: Salary by Geographic Location
In all, 99% of the people who participated in this year’s salary survey work in the United States (including the territories of Puerto Rico and Guam) or Canada....
Salary Survey 2008: Part 1, Section 10: Salary by Number of Employees Overseen
In the United States, 54.1% of the respondents indicated that their job duties include overseeing other employees. In Canada, the percentage is slightly higher at 59%....
Salary Survey 2008: Part 1, Section 9: Salary by Number of Years in Current Position and in the Quality Field
Like many professionals in other fields, quality professionals typically have spent quite a few years working in quality, but not necessarily a lot of years at their current job....
Salary Survey 2008: Part 1, Section 20: Size of Raise and Additional Payments
This year, 72.5% of the U.S. respondents and 72.1% of the Canadian respondents expect to receive bonuses (which include other types of additional annual payments such as profit sharing and deferred payments but not overtime or insurance)....
Salary Survey 2008: Part 2, Section 22: Base Earnings by Consulting Experience and RABQSA International Certification
Section 8 in the regular employee results reveals that the number of years spent in a position has little impact on regular employees’ salaries. What about self-employed consultants?...
Salary Survey 2008: Part 2, Section 23: Hourly and Daily Rates
When the self-employed consultants were asked in last year’s salary survey whether they charge clients by the hour, day or some other way, many consultants noted that they charge by the hour and day, and they charge by the project....
Salary Survey 2008: Part 1, Section 15: Salary by Extent of Quality Responsibilities
What percentage of employees have quality responsibilities stated in their job descriptions where you work? If it’s below 26%, your organization is a lot like the organizations that many of the survey respondents work for....
Salary Survey 2008: Part 1, Section 19: Salary by Gender and Age
When QP first began publishing the salary survey two decades ago, only 13.1% of the U.S. respondents were women. Since then, the percentage of women in the quality field has increased significantly....
Salary Survey 2008: Part 1, Section 16: Salary by Highest Level of Education
More than 90% of all the survey respondents have furthered their education past high school. Most often, they reported that their highest level of education is a bachelor’s degree, with 44.7% earning one....
Salary Survey 2008: Part 1, Section 11: Salary by Division Size, Organization Size and Location of Headquarters
Most often, the survey respondents work for small divisions in small organizations with headquarters in North America....
Salary Survey 2008: Part 1, Section 1: Salary by Job Title
The vast majority of respondents who participated in this year’s salary survey are full-time regular employees—in other words, they work 36 or more hours per week for a company or organization....
Salary Survey 2008: Part 2, Section 21: Base Earnings by Quality Experience, Education, ASQ Certification and Six Sigma Training
In 2002, QP started tracking whether self-employed consultants wore one hat or two—that is, whether they worked as self-employed consultants only or whether they worked for a company and offered consulting services outside their company-related duties....
Salary Survey 2008: Part 1, Section 5: Salary by Six Sigma Training
Putting down that you completed Six Sigma training looks good on a résumé, but does it result in higher pay? There’s a good chance it will....
Salary Survey 2008: Part 1, Section 17: Salary by Highest Level of Education and Number of Years in the Quality Field
The salary survey results show that respondents’ salaries typically increase as their level of education increases (see Section 16) and as their level of experience in the quality field increases (see Section 3)....
Salary Survey 2008: Part 1, Section 7: Salary by Nonexempt vs. Exempt Status
Overall, 85.3% of the U.S. respondents and 73.4% of the Canadian respondents don’t get paid for overtime (they are exempt employees)....
Salary Survey 2008: Part 2, Section 24: Base Earnings and Rates by Age, Gender and Geographic Location
The profiles of self-employed consultants in the United States and Canada are pretty similar. The U.S. consultants are mostly men who are 46 to 55 years old, whereas the Canadian consultants are mostly men who are 36 to 55 years old....
Salary Survey 2008: Part 1, Section 18: Salary by RABQSA International Certification
As Section 4 in the regular employee results noted, 1,263 respondents (14%) have earned RABQSA certifications. These respondents hold 22 out of the 33 RABQSA certifications listed in the salary survey....
Salary Survey 2008: Part 1, Section 6: Salary by Number of Work Hours
If you work more than 40 hours per week, you’re not alone....
QP Calendar: December 2008
To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203, call 800-248-1946 or 414-272-8575, fax 414-272-1734 or visit www.asq.org. Corrective Action/Problem Solving—Virt...
QP Reviews: December 2008
Supply chain management is covered from the beginning of the supply chain to the end, forcing the reader to consider each section individually and as a whole. Throughout the book, the softer, often-overlooked parts of supply chain management are integrate...
Expert Answers: December 2008
Get your boss to pay for training ... Three or six-sigma process?
Q: I’d like to know which process is better controlled: a three-sigma process or a six-sigma process. If the context of your question relates to statistical process control (SPC), then a six-sigma process is better controlled. Q: Will the new ISO 26000 st...
Keeping Current: December 2008
A closer look at food labels ... Election day hiccups ... more.
In addition, the Food and Drug Administration (FDA) last month expanded its import controls on Chinese dairy products and food and feed products that contain dairy ingredients and were manufactured in China. Twenty-one ASQ members were awarded fellow stat...
