January 2005
Minimize Your Waste Line
Many companies see the enthusiasm surrounding new quality initiatives wane once the immediate benefits decrease and realities of day-to-day operational procedures override long term goals. While no plan can provide instant, lasting improvement, the...
Building Customer Satisfaction With Quality
Competition in the marketplace has forced Grayson Homes of Ellicott City, MD to refocus its operating strategy from a family company culture to a team culture stressing mutual respect. A new strategy with a business model approach was devised that...
How Useful Is QFD?
The author describes his experience mentoring high school students participating in the FIRST Robotics Competition, a multinational event that teams professionals and students to solve engineering problems. After a successful performance in the 2003...
A Roadmap For Change
This excerpt is from the book Juran Institute's Six Sigma Breakthrough and Beyond. The book is available from Quality Press, item P1089. Copyright restrictions do not allow its individual sale or its placement on My ASQ....
