October 2003
The Message Is Clear
Information and Analysis Data and information are gathered, integrated and categorized into two types of measures: perfor- MALCOLM BALDRIGE NATIONAL QUALITY AWARD Global marketing and sales group Sector management Reviews Customer and market analysis Com...
Ethics, Auditing and Enron
Were quality auditors to blame for the Enron scandal? No. Do quality auditors face ethical dilemmas such as those faced by the Enron and Arthur Andersen employees? must decide whether or not to...
Quality, Not Quantity, of Management
This article is from the book The Power of Management Capital: Utilizing the New Drivers of Innovation, Profitability, and Growth in a Demanding Global Economy, available through Quality Press, item number
Management System Integration: Can It Be Done?
In October 1996, the International Organization for Standardization, known as ISO, issued the final version of ISO 14001, an international standard for environmental management systems (EMS)....
Corporate Social Responsibility
Corporate scandals such as those involving Enron and WorldCom may finally be awakening corporate America to its social responsibilities. Such scandals are creating concern about business ethics and governance....
TQM vs. BPR
What’s the difference between total quality management (TQM) and business process reengineering (BPR)? Though the terms themselves aren’t heard much anymore, many organizations still use the tools in these programs to make changes....
Quality's Path to the Boardroom
Combining the Sarbanes-Oxley Act of 20021 and elements of ISO 9001 and ISO 14001 quality and environmental management standards may provide a powerful tool for elevating the quality assurance function status in many U.S. companies....
Column: Emerging Sectors: Cost Reduction 101
Despite advances in e-mail technology, mass mailings remain an integral communication tool for large organizations, especially colleges and...
