March 2003
How to Set Up a Predictive Maintenance Program
The application of advanced technology through predictive maintenance programs (PMPs) has a major impact on product quality, customer satisfaction, and machine safety. While the proposed European Standard of Documentation on Maintenance will increase...
Survey for Action, Not Satisfaction
Traditional customer satisfaction processes bring the voice of the customer back to management, but they fail to identify what to improve and how to take action. These failures can be addressed through a strategic customer driven action process (CAP)....
Get Your Shop Measurements Right
Many measurement problems in the shop are due to basic metrology’s being ignored or unknown, and this transforms into what I call bad data disease....
A Quality Manual For the Transition and Beyond
However, QUALITY PROGRESS I MARCH 2003 I 29 Number Process title, ISO 9001: 2000 1994 1 Audit process Yes 2 Balanced scorecard No 3 Corrective and preventive action process Yes 4 Communication process No 5 Contract review process Yes 6 Customer property ...
13 Steps to Certification in Less Than a Year
Ultratech Stepper (UTS), a manufacturer of photolithography equipment, became both ISO 9001:2000 and ISO 14000 certified in less than a year at a cost under $200,000, using only two employees to manage the effort part-time. UTS's quality steering...
ASQ News
ASQ activities: Conference speaker on Six Sigma and other topics; producer of video interview of George Box; member of editorial board of the Journal of Quality Technology; column editor for Quality Engineering; ASQ representative on management committee ...
Column: Emerging Sectors: ASQ's Role in Healthcare
In 1992, ASQ's Healthcare Division was formed to encourage research, innovation and the formation of learning partnerships to advance knowledge of healthcare quality....
Smart Project Selection
Narrow your list of improvement projects with outlier techniques
There are many statistical techniques for identifying outliers, but the two I will discuss here are a graphical tool known as a box and whisker plot and a version of a test called Dixon's outlier test. (Note: Box and whisker plots are often drawn to show ...
Column: Frontiers of Quality: Smart Project Selection
If proposed projects are evaluated numerically from 1 to 100, selecting the very best projects may lead into a situation where outliers must be identified. The author discusses a graphical tool known as a box and whisker plot and a version of a test...
Quality Web Watch
www.niso.org/index.html The National Information Standards Organization (NISO) develops standards for libraries, bibliographic and information services, and publishers. The site also includes drafts of standards in development by NISO, a calendar of event...
