February 2002
Sustainability: Enlarging Quality's Mission
The past twenty years have seen major changes in the way business is conducted. Quality has taken on an entirely new meaning in the 21st century. In a global economy customer satisfaction, while still a critical business goal, must share the stage with...
Column: Statistics Roundtable: Shewhart Charts And Serially Recorded Data
The ability to produce time series data affects today's statistics...
Mooooving Toward Six Sigma
This supports the hypothesis that variation in ingredients, feeder accuracy and the resulting mix must be controlled to lower costs, decrease excretion Q U A L I T Y P R O G R E S S I F E B R U A R Y 2 0 0 2 I 35 Dairy Farm Systems FIGURE 1 Feed storage ...
ISO 9001 and 9004: A Framework for Disaster Preparedness
The terrorist attacks of September 11 forced many to examine their personal and professional preparedness for catastrophe. Those businesses that were able to pull their employees, equipment, and data together after the tragedies had highly...
On Today's Menu: Quality
Despite concerted efforts by the food industry to comply with federal food safety regulations, the number of food safety incidents has been steadily increasing. Hazard Analysis and Critical Control Points (HACCP) is a quality management system that...
From Design to Action: Developing a Corporate Strategy
Some economists believe that today's turbulent world does not lend itself to traditional strategic planning approaches. Almost daily, sudden changes in the environment challenge carefully constructed plans and require fundamentally new approaches. The...
ASQ News
When Vickie Ford was a presenter to an annual quality conference sponsored by ASQ's Rochester, NY, section last March, she told them they were making history because she was the first ever massage therapist to speak at a quality conference. Online Six Sig...
Column: Emerging Sectors: How To Measure Patient Satisfaction
Seven practical recommendations can improve results
Seven practical recommendations can improve results:
- Use consistent and established methods and measures to obtain reliable and comparable data.
- Focus on areas of dissatisfaction and use a Six Sigma philosophy to effectively achieve...
Column: World View: Quality Movement Continues Growth in Brazil
Future expansion expected in small organizations and nonindustrial sector
Since the 1980s, Brazil has gone through profound social, economic and political change. To meet product and service quality demands and to compete globally, both private and public sector Brazilian companies had to make quality a top priority. ISO 9000...
Quality Web Watch
The master of science in quality assurance offered by the California State University provides coursework on the Internet for career advancement in quality, engineering, science, management, healthcare and government institutions. The National Association...
