November 2001
A Message for Everyone
Q U A L I T Y P R O G R E S S I N O V E M B E R 2 0 0 1 I 31 A Message for Everyone Here's how to get all the people in your organization to see why quality is part of their jobs, too by Teresa A. Whitacre M A K I N G Q U A L I T Y E V E R Y O N E ' S J ...
Champions of Quality: The New Breed
Q U A L I T Y P R O G R E S S I N O V E M B E R 2 0 0 1 I 35 Champions of Quality: The New Breed Today's leaders are communicators, mentors and advocates for improvement and the bottom line by Debbie Phillips- Donaldson, editor L E A D E R S H I P N HIS ...
What Do Customers Value?
Q U A L I T Y P R O G R E S S I N O V E M B E R 2 0 0 1 I 45 Market Perceived Performance Profile FIGURE 5 Performance attributes Importance weights (%) Accessibility Product availability Order accuracy Ontime delivery Delivery condition Billing accuracy...
A Road Map to Six Sigma Quality
At the very least, the champion must have the authority to reject Q U A L I T Y P R O G R E S S I N O V E M B E R 2 0 0 1 I 25 Road Map Implementation Steps FIGURE 1 1. Appoint a Champion 2. Select a cross functional team 3. Develop quantifiable goals 4....
Keep Your Web Site Under Control
Task Responsibility 6/ 30 7/ 7 7/ 14 7/ 21 7/ 28 8/ 4 8/ 11 8/ 18 8/ 25 1 Develop project plan Web site story team 2 Conduct survey Document management 3 Design input MIS, design, marketing 4 Domain registration MIS 5 Security certificate MIS 6 Documenta...
ASQ News
Duane presented his science fair projects at the American Supplier Institute's International Taguchi Methods Symposium in 1997 and got to shake hands with quality guru Genichi Taguchi. Speakers for the ASQ Six Sigma Conference 2002 will be Michael L. Geor...
Column: Emerging Sectors: ISO 9000 Without a Paper Manual
Engineering consulting firm becomes results driven using benchmarking, measurable results and customer feedback
When ISO 9000 was retooled, John Carey, the new president of AIG Consultants Inc. (AIGC), took this as a signal to implement his desire to to focus on quality and consistency of customer service as the driving force toward...
Column: Frontiers of Quality: Make the View Worth the Climb
Focus training on delivering better business results
When upper managment sees training as a cost rather than an investment, it is easy to justify cutting that cost. However, using a Six Sigma paradigm to look at training as a means to improving performance in a specific project allows a...
Quality Web Watch
ORGANIZATIONS
The Web site provides information on training, publications and conferences that are most appropriate to professionals in the pharmaceutical, biotechnology, medical device, government agency and equipment manufacturer fields. From the home page, click on ...
