July 2001
A Quick, Accurate Way to Determine Customer Needs
Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 85 The Project Process and Phases FIGURE 2 Workshop 1 Keep open, no assumptions Phase one Discovery Phase two Validation of findings Strategy development Recommendations for action Workshop 2 Workshop 4 W...
ISO 9002 Works In an Unusual Setting
Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 39 ISO 9002 Works In an Unusual Setting Persian Gulf airport registration overcomes multicultural challenges by Lee C. Bravener Y RECENT SUPERVISION OF AN ISO 9002: 1994 registration audit of the Bahrain ...
What Is Quality?
Pirsig defines quality In our opinion, you must go all the way back to Shewhart's pronouncements about quality to find an Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 57 Ishikawa's D E F I N I T I O N O F Q U A L I T Y In short, level one quality me...
The International Quality Manager
Competitive organizations seeking to implement Six Sigma or any other quality system need to translate quality concepts into the context of the organizational culture. The effort is substantial, particularly if the organization is multinational....
How To Evaluate the Internal Customer-Supplier Relationship
Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 63 How To Evaluate the Internal Customer- Supplier Relationship Moving away from a command structure toward the use of quality principles by Peter Bialowas and Edith Tabaszewska S U P P L Y C H A I N M A ...
Teaching the Role of SPC in Industrial Statistics
Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 89 Teaching the Role of SPC In Industrial Statistics Base the future of a process on statistical investigations of the past by Ralph L. Liberatore S T A T I S T I C S ISCUSSIONS CONCERNING STATIStical pro...
Quality Approach Supports Engineering Education Reform
Currently in its ninth year of operation, SUCCEED has made substantial progress in producing this systemic reform on its member cam- Q U A L I T Y P R O G R E S S I J U L Y 2 0 0 1 I 75 Quality Approach Supports Engineering Education Reform This 10- step...
Lessons Learned
Despite the difficulty of transferring technology and methodology from one culture to another, a team from Raytheon has successfully conducted Six Sigma based tactical transformation workshops for Raytheon Business units, their customers, and suppliers...
How Do You Know the Change Worked?
you will find ( as we elsewhere mention) many of the experiments published by authors, or related to you by the person you converse with, false and unsuccessful ( besides this, I say), and you will meet with several observations and experiments which, th...
ASQ News
A member of ASQ's audit, inspection, statistics and quality management divisions, Rodriguez was also involved in the standards setting process, known as the cut-score study, for ASQ's Certified Quality Auditor-HACCP Certification exam. She also wrote a ch...
Frontiers of Quality: Can It Be This Easy?
You can alter drawing practices to achieve Six Sigma, but only if you understand all the implications
In a fictitious scenario, the author weighs the virtues of altering drawing specifications against making breakthrough improvements when attempting to achieve a capability index of 2.0...
