May 2001
The Tip of the Iceberg
I have seen too many organizations reduce costs by eliminating essential product or service fea- 30 I Q U A L I T Y P R O G R E S S I M A Y 2 0 0 1 T H E T I P O F T H E I C E B E R G Six Sigma and the Bottom Line FIGURE 1 Good price Market share Fast cy...
How To Make Surveys Simpler and More Focused
How To Make Surveys Simpler and More Focused Apply multivariate statistical procedures by Larry R. Vinson C U S T O M E R S A T I S F A C T I O N 58 I Q U A L I T Y P R O G R E S S I M A Y 2 0 0 1 RGANIZATIONS ARE BECOMING increasingly focused on listeni...
Making Managers More Effective Agents of Change
Successful implementation of valuable solutions relies not only on management's expertise, but also on the cooperation of other stakeholders who interact within the organizational system. Effective application of the Baldrige criteria as a framework to...
Intentional Change By Design
Intentional Change By Design Two models help stakeholders implement change by Gregory S. Shinn C H A N G E M A N A G E M E N T 46 I Q U A L I T Y P R O G R E S S I M A Y 2 0 0 1 CONSTRUCTION SUBCONTRACTOR noted for providing quality products and services...
Capturing Financial Benefits From Six Sigma
As the team moves from the define to the control stage of the DMAIC methodology, the accounting and finance SME plays an influential role, as shown in Table 1. 40 I Q U A L I T Y P R O G R E S S I M A Y 2 0 0 1 C A P T U R I N G F I N A N C I A L B E N E...
How To Manage Quality in Today's Economy
is the key to profitability and sales growth by A. V. Feigenbaum 26 I Q U A L I T Y P R O G R E S S I M A Y 2 0 0 1 VEN IN TIMES OF STRONG ECONOMIC expansion and growth, major business forces squeeze the profit structure of all organizations. Q U A L I ...
ASQ News
"There are many parallels between ASQ and AQP," pointed out Gregory H. Watson, ASQ's 2000-2001 president. ASQ and AQP have worked together in the past, including co-sponsoring the Quest for Excellence conference, the official conference of the Malcolm Bal...
Column: Emerging Sectors: The Evolution of a Quality Culture
Pilot program leads to a major award for Kelly Services' Houston Region
Based on the Malcolm Baldrige National Quality Award criteria for performance excellence, the Kelly Quality Management System (KQMS) serves as Kelly's blueprint for strategically building and enhancing its quality practices. KQMS is comprised of seven...
Column: Frontiers of Quality: Bottom-Line Success With Six Sigma
Define key process output variables and their effects on the cost of poor quality
Companies with profitable Six Sigma strategies are successful because they maintain effective infrastructures for selecting, supporting and executing projects. This article focuses on defining the project key process output variables (KPOVs): given to...
