April 2001
Quality Tools Largely Absent From Nation's Newsrooms
Q U A L I T Y P R O G R E S S I A P R I L 2 0 0 1 I 35 Quality Tools Largely Absent From Nation's Newsrooms Errors and inaccuracies erode credibility and trust; even the venerable New York Times is vulnerable by Miles Maguire Q U A L I T Y I N T H E M E ...
Using QFD to Construct a Higher Education Curriculum
This article shows how RainStar used QFD techniques to construct an MS in AOM curriculum that would meet the requirements of the specialty programmatic accrediting body for acupuncture and oriental medicine, the Accrediting Commission for Using QFD To Co...
Can Quality Concepts and Tools Fix the U.S. Election Process?
Five months after the presidential election the true impact of election process errors and the importance of continuous improvement to the process is still becoming apparent. While media attention focused on Florida, the problem is far more widespread....
Column: Emerging Sectors: Help Wanted: One Statistician Consultant
Porter Memorial Hospital is a mid-size hospital in Northwest Indiana, operating at about 275 beds. In 1996, the Board of Trustees found a need for statistical advice, particularly in the analysis of performance indicators measured over time. Its search...
How Well Does Your Reward System Support TQM?
Linking employee performance to the organization's strategic objectives by Richard S. Allen and Ralph H. Kilmann T O T A L Q U A L I T Y M A N A G E M E N T 52 I Q U A L I T Y P R O G R E S S I A P R I L 2 0 0 1 ECENTLY, QUITE A BIT OF STATISTIcal eviden...
Excellence in Our Communities
If the model is to succeed, it must be simple and based on 1. Forming 2. Growing 4. Maturing 3. Consolidating 5. Terminating Voluntary Sector Excellence Model FIGURE 1 Q U A L I T Y P R O G R E S S I A P R I L 2 0 0 1 I 59 Excellence In Our Communities H...
Column: Standards Outlook: ISO 9001 and Regulatory Compliance In the Medical Device Industry
Lack of attention to quality systems can result in hefty fines and indirect costs for federally-regulated industries such as the medical devices industry. Regulatory considerations are identified under the ISO 9001:2000 clauses for scope and management...
Column: World View: How to find the correct balance between standardization and differentiation.
For system and management standards such as the ISO 9000 series, even more than for product standards, a correct balance between standardization and differentiation is important for the benefit of the free market. The value added by having a standard -...
Column: Career Corner: Who is responsible for your career?
Plans and actions that distinguish the quality professional of the future:Environmental scanningVision and mission statementsGoals and objectivesAction plansImplement plans, monitor progress and reward accomplishment....
ASQ News
"I saw this as an exciting opportunity to lead a project of great interest to ASQ divisions not typically involved in ASQ certifications," Hartman explains. Information on Six Sigma and ASQ's Six Sigma offerings is available from the Society in CD-ROM for...
Help Wanted: One Statistician Consultant
Hospital needed analysis of performance indicators
As the relationship between the committee and the consultant developed, the consultant took on special projects first from the committee and then from hospital administration. Expanded role Porter Memorial Hospital expanded the consultant's educational ro...
How To Find the Correct Balance Between Standardization and Differentiation
No generalized quality model can fit all organizational needs
I believe, in fact, that for these standards, even more than for product standards, a correct balance between standardization and differentiation is important for the benefit of the free market. Success led ISO 9000 to break down the barriers separating c...
Quality Web Watch
A Singapore National University team is working on a project that compares national quality awards worldwide, including the way they address various management styles and business cultures. The site's resources include information on the development of th...
