Manufacturing
Measure for Measure: High Risk, No Reward
The pressure to reduce calibration costs may put inspection, measurement and test equipment (IM&TE) users at odds with a company’s ISO 9001 requirements, as well as good laboratory shop practices....Standards Outlook: Trust, but Verify
Grouping product, service and process audits together is somewhat natural, because a process audit may include a product or service audit. I’ve dubbed the combination a verification audit....Expert Answers: November 2009
The TOPS way of getting to the root cause ... Repair vs. rework...Standards Outlook: Remaining Relevant
Without changes, ISO 9001 risks becoming irrelevant on the world stage. So, what new ideas should be included in the next edition?...
Ask, and Ye Shall Receive
Journalists are experts in managing conversational flow and encouraging people to open up and provide vital information. Their techniques can serve auditors well as they navigate the frustrating quagmire of audit and assessment interviews....Expert Answers: October 2009
Creating quality awareness ... Best test for data comparison....Standards Outlook: The Right Approach
The process approach is at the heart of a quality management system (QMS) defined by ISO 9001. And, as everyone knows, it’s necessary to have the old ticker checked out from time to time....Measure for Measure: Conscientious Calibrations
There are compelling reasons for an organization to get certified to a standard, but one that gets overlooked is the impact on the environment....Expert Answers: September 2009
Accountability ... defining cost reduction ... honing in on confidence intervals....Volviendo a los Fundamentos: Probando, Probando, 1, 2, 3
Así como es importante que un producto funcione correctamente, el manual del producto también debe funcionar. Propietarios o usuarios de productos deben ser capaces de encontrar fácilmente la información que necesitan para utilizar...
In this month’s QP, A.V. Feigenbaum outlines five areas quality professionals must focus on to help their companies succeed as the economy recovers. The article is based on remarks he presented at ASQ’s World Conference on Quality and Improvement in May 2009. For a preview of this article, listen to an interview with Feigenbaum from earlier this year and see his conference presentation. You can also check out his past QP articles.
65th Annual Deming Conference of Applied Statistics
December 7–11 | Atlantic City, NJ
Call Walter Young at 610-989-1622 or e-mail demingchair@gmail.com.
Lean and Six Sigma in Product Development Conference
December 8–10 | Miami, FL
Call Worldwide Conventions and Business Forums at 800-959-6549 or visit www.wcbf.com/quality/5101.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
