Healthcare
Don't Just Talk the Talk
Many companies and organizations talk big about knowing the best way other businesses and groups can work to drive continuous and process improvement. Often, these businesses don’t take their own advice. Once in a while, however, a group comes along...Narrow Healthcare's Quality Chasm
Today's healthcare leaders face the need to effectively manage not only the clinical but also the business side of their operations. This includes demonstrating cost reductions, overall organizational improvement and long-term sustainability....Quality in the First Person: Beyond Appearances
Throughout my 40 years in healthcare, I have always held the belief that quality must be intentional. The only true responsibility of a leader is to create an environment where staff can choose to be successful....No Longer Waiting for Answers
The emergency department at Presbyterian Hospital in Charlotte, NC is often stretched beyond capacity. Patient volume in the 43-bed ED has jumped 34% in the past four years, and more than 86,000 people are expected to seek care there this year....On the Same Page
Memorial Hermann’s first priority has always been to deliver quality healthcare (see sidebar, "About Memorial Hermann"). Every hospital in the Memorial Hermann system also has developed self-directed Medicare action plans. For hospital systems like Memori...
What's Up?
Study participants outlined the forces, four scenarios in which they might play out, and the implications to quality, organizations and the profession. Study participants were asked to envision the implications of the key forces and scenarios for quality ...
A Dose of DMAIC
Ruby hospital, a multispecialty for-profit facility in Calcutta, India, was the first in Eastern India to embrace ISO 9001 and is the only one in the country to have successfully deployed a Six Sigma improvement program....Eyes on the Dashboard at Mercy Health System
Patient satisfaction has been a component of Mercy Health System’s dashboard system for about six years, so when emergency department satisfaction into the red zone in late 2005, it immediately set off an alarm....
In this month’s QP, A.V. Feigenbaum outlines five areas quality professionals must focus on to help their companies succeed as the economy recovers. The article is based on remarks he presented at ASQ’s World Conference on Quality and Improvement in May 2009. For a preview of this article, listen to an interview with Feigenbaum from earlier this year and see his conference presentation. You can also check out his past QP articles.
65th Annual Deming Conference of Applied Statistics
December 7–11 | Atlantic City, NJ
Call Walter Young at 610-989-1622 or e-mail demingchair@gmail.com.
Lean and Six Sigma in Product Development Conference
December 8–10 | Miami, FL
Call Worldwide Conventions and Business Forums at 800-959-6549 or visit www.wcbf.com/quality/5101.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
