Education

PDSA Leads to Top Accolades

by Adrian, Nicole

Force field analysis. Two-way communication. SWOT analysis. These terms are likely familiar to quality professionals in the manufacturing, service and possibly even healthcare fields. But to those in education? It’s unlikely....


Open Access

Back in Circulation

by Vincent, Chad

As the applications for lean expand, organizations must realize lean’s usefulness goes beyond environmental efforts. But first, we must look at the history of lean and to understand how its future fully complements social responsibility....


Practice What You Teach

by Pumilio, John; Wettstein, Jason

Many education institutions do not have a foundation conducive to sustainability efforts. For many, change will be cumbersome. Opportunities exist, however, and persistence will be an ally....


A DMAIC Makeover

by Stauffer, Rip

Define, measure, Analyze, improve and control (DMAIC) is the common roadmap for Six Sigma projects. But there are potential weaknesses in this roadmap that could be addressed with a simple, proven adjustment to DMAIC....


Standards Outlook: Conducting a Document Review

by Russell, J.P.

Some industry sectors require documentation that has word-for-word traceability between the MS documentation and audit criteria. For internal audits, document reviews can be part of a routine audit of an area, rather than a separate document review. Docum...


Open Access

Career Corner: Something Worth Catching

by Westcott, Russ

CAGS stands for capability + adaptability + growthability + sustainability. It’s a formula for success in any field....


Open Access

Energize Your QMS

by Hunt, Lorri

Changes to the ISO 9001:2008 amendment are high benefit and low impact. This position stated the following: "ISO 9001:2008 has been developed to introduce clarifications to the existing requirements of ISO 9001:2000 and changes that are intended to improv...


Guest Editorial: To the New U.S. President

by Saco, Roberto

In an age where, it would seem, every other person is a blogger and one can barely manage to read the hometown newspaper on the fly, addressing a future U.S. president on matters of national import seems, well, solipsistic...


Open Access

Career Corner: A Portable Career

by Hutchins, Greg

Technical abilities—accounting, law or engineering—get a job done but don’t necessarily support entrepreneurship. I’ve also founded a number of businesses including Greg’s Outrageous Cookie Co., a publishing business and loads of others. Greg Hutchins is...


Standards Outlook: What's Really Important

by West, John E. "Jack"

By the end of this year, the International Organization for Standardization (ISO) is expected to issue a new version of ISO 9001....


Feiganbaum: Keys to Recovery
A.V. Feigenbaum

In this month’s QP, A.V. Feigenbaum outlines five areas quality professionals must focus on to help their companies succeed as the economy recovers. The article is based on remarks he presented at ASQ’s World Conference on Quality and Improvement in May 2009. For a preview of this article, listen to an interview with Feigenbaum from earlier this year and see his conference presentation. You can also check out his past QP articles.

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Call Walter Young at 610-989-1622 or e-mail demingchair@gmail.com.

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December 8–10 | Miami, FL
Call Worldwide Conventions and Business Forums at 800-959-6549 or visit www.wcbf.com/quality/5101.

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Affinity Diagram

Affinity Diagram

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Pareto Chart

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Check Sheet

Collect and analyze your data with this structured form.

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