November 2009 Issue

November 2009
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Cover Story

Spring Into Action

Focus on these five key areas to help your company rebound from economic hardship, compete effectively and win again.

by A.V. Feigenbaum

Open Access

Leadership



Managing Expectations

Look to the top of the organizational chart for your go-to supporters. Get them on board, and the rest will fall into place.

by Russell T. Westcott


Aviation



Aerial Coverage

A new aviation standard will ensure the parts made in the U.S. Defense Department’s supply chain are safe and reliable.

by Jim Clifford

What’s on the Horizon

Get up to speed on the most recent changes to aviation-related standards and regulations affecting U.S. civil aircraft.

by Michael J. Dreikorn


Quality Management



Attitude Shift

A car dealership group used lean Six Sigma tools and techniques to revamp operations, reduce defects and improve quality.

by Marc Young


Money talks

The results of the 2009 QP Salary Survey are coming, but before they arrive, listen to an audio interview with Associate Editor Mark Edmund about what you can expect to see from this year’s survey.

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Upcoming Events

65th Annual Deming Conference of Applied Statistics

December 7–11 | Atlantic City, NJ
Call Walter Young at 610-989-1622 or e-mail demingchair@gmail.com.

Lean and Six Sigma in Product Development Conference

December 8–10 | Miami, FL
Call Worldwide Conventions and Business Forums at 800-959-6549 or visit www.wcbf.com/quality/5101.

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Featured Tools
Affinity Diagram

Affinity Diagram

Organize your ideas into their natural relationships.

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Pareto Chart

Pareto Chart

Organize your data to see which factors are more significant.

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Check Sheet

Check Sheet

Collect and analyze your data with this structured form.

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ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.

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