July 2009 Issue
All Ears
Translate quality into a language that resonates with management.
by Peter J. Sherman and James G. Vono
Economic Case For Quality
A Frank Discussion
At a recent roundtable discussion, Pittsburgh business executives shared what they think you can do to remain relevant to your organization.
Healthcare
Dare to Care
The quality of medical treatment—not just quality of service—should shape the meaning of quality in healthcare.
Case Study
Don’t Just Talk the Talk
The Joint Commission serves as a model for the organizations it serves by embracing quality within its own four walls.
Economy
It Doesn’t Add Up
Vector-analysis skills and a quality science mind-set are needed to make sound marketplace decisions.
- Up Front
- Perspectives [Open Access]
- Quality in the First Person
- Career Corner [Open Access]
- Standards Outlook
- Statistics Roundtable
- Measure For Measure
- 3.4 Per Million
- Back to Basics [Open Access]
- Volviendo a los Fundamentos
- One Good Idea [Open Access]
Canadian Quality Congress
August 19–21 | Vancouver
Call the CQC registration secretariat at 604-822-1050 or e-mail registration@housing.ubc.ca.
New to Six Sigma Conference
August 31–September 2 | Chicago, IL
Call Worldwide Conventions and Business Forums at 800-959-6549 or visit www.wcbf.com/quality/5102.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
